Mobile Bet— player complaints: 6 in English

I am badly gambling addiction and tilted so badly and play very much loan money and i ask casino to give my deposits back because i was out of mind when i play and i think they didnt do tol much to stop me. I hope you can help me and save my life

I ask for your help. I played intensively at comeOn until April 22, 2015. On 03/29/2015 I also opened an account with Mobilebet which existed until 02/05/2018. The two casinos belong together. It was always the same employees in the chat as well as by email. Since I played every day, we knew each other. In the chat, the same employee was no matter whether Mobilebet or ComeOn. I have all emails and chat histories. On April 22, 2015, I pulled the emergency brake at my request and, due to a severe gambling addiction, I gambled away house and yard, had my comeOn account permanently blocked for life. The employees, who knew each other through daily chats, complied with my request and blocked my comeOn account. Unfortunately, the staff did not automatically ban my Mobilebet account due to gambling addiction. Unfortunately, I was able to continue to deposit there every day. With the same employees who blocked my account at comeOn due to gambling addiction, I deposited daily at Mobilebet the following day and begged for bonuses in the chat. Everyone knew about my gambling addiction, but they took my money from Mobilebet for almost three more years. I confronted Mobilebet about it and was told it was correct. After the closure of comeOn due to gambling addiction in April 2015, you should have closed my account at Mobilebet immediately and shouldn't have allowed any further deposits, but... You read through the entire correspondence again, I never mentioned my at Mobilebet either Getting an account suspended due to gambling addiction. To me, the answer is madness. The employees, who were the same regardless of whether it was ComeOn or Mobilebet, knew about my gambling addiction due to my self-exclusion from ComeOn. After countless deposits, I begged for bonuses in the chat with the same employees every day. One should have blocked the account immediately with Mobilebet! Unfortunately, after the blocking of ComeOn, I was able to deposit 85,000 euros and pay out 45,000 euros at Mobilebet in the next three years, which could result in damage of 40,000 euros after my self-ban due to severe gambling addiction. And Mobilebet says themselves, yes, it is correct, they should have blocked the Mobilebet account immediately, but after checking the documents, it was not my wish, so it was my own fault. That's not true. I am asking for help to bring about a solution. Thank you Greetings [EDIT]

Dear Receiver, I am writing to you as I have made a reclamation and responsible gaming refund request to Mobilebet and unfortunately they have denied it. I have excluded myself from Suomikasino which us Mobilebet’s sistercasino under the same licensee, on 17th of August 2016. I have asked the exclusion because of my gambling problem and I gamble too much. I have a proof of this from the chat between me and Suomikasino on 8th of June 2022 where they told me: -Tili on siis suljettu pyynnöstäsi vuonna 2016- - which translates to -Your account has been closed at your request in 2016- I then had to ask multiple times the reason behind the exclusion and it seemed they did not want to tell me the reason behind it for some reason. After demanding the answer, they told me: - Pelitilisi on suljettu 17.08.2016. Olet sanonut syyksi liiallisen pelaamisen - - which translates to - Your game account has been closed on August 17th, 2016, you said the reason was excessive gaming. - I have been able to gamble at Mobilebet even though the MGA license says - In the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee. - Unfortunately I have been able to play on Mobilebet and the licensee holder did not exclude me across all brands, as they should have after I let them know I have a gambling issue. I have registered to both casinos with exact same information, email, name etc. Because of this I made a reclamation and asked for a refund of 8961€ as this is the net amount I have lost to Mobilebet after I have let Suomikasino know about my gambling issue. Mobilebet provided me this information on their chat. Mobilebets answer to my reclamation - Tutkittuamme perusteellisesti historiasi ja harkittuamme tapaustasi, olemme tulleet siihen tulokseen, että kaikki tarvittavat toimenpiteet on toteutettu, eikä tilisi hallinnassa ole havaittu puutteita. Hyvityspyyntösi Mobilebetiltä hylätään.- - which translates to - After thoroughly examining your history and considering your case, we have come to the conclusion that all necessary measures has been implemented and no deficiencies have been detected in the management of your account. Your refund request from Mobilebet will be rejected. -I find it really absurd that they can make a statement - we have come to the conclusion that all necessary measures has been implemented - as clearly they have not, otherwise I wouldn’t have been able to gamble at Mobilebet after letting Suomikasino know about my Gambling issue and requested them to close my account. I also have requested my GDPR information multiple times and they have not sent them to me. I will send you the attachments of proof to the email. The chat’s are in Finnish so I have translated main points to this complaint, to make your job a little bit easier. With Kind Regards,

Have written to them several times and closed my account PERMANENTLY because I have had major GAMEiNG ISSUES/PROBLEMS. And they have closed my account, but then they let me open the account again and lost about 50,000 euros, have got back 5,000 euros. But want my remaining 45,000 euros back. I have proof of everything

2015-01-06 and 2017 I wrote to Mobilbet that I want to close my account permanent because I have gambling issues/addictions. And they confirmed that the closed my account permanent. I have evidence for all this at mail. But I have still could open my account twice after this and loosed 45463,57 euro. Its all my life they have distroyed beacuse of this. So now I demand this money back as they have made a big and serious mistake.

I was a very good customer at both comeon and mobilebet, which was under same license, CO-GAMING LTD. I was VIP at both casinos and got bonuses everyday! I played for very much money and made several deposits everyday. 2015-06-27 i closed my account at comeon because of gambling problems. But they still let me play at mobilebet!! This is totally agains their rules and terms about responsible gaming. They worked against their license! The support knew who i was and i had exactly the same username, email, adress, phonenumber etc. I was allowed to play untill 2016-02-07 and to this time i deposited way more than 20.000 euro but im satisfiedd if i get 20.000 euro. They refuse to refund me cause they say: "After a thorough and extensive investigation by the relevant departments and careful consideration, we feel that all necessary steps were taken from our side and therefore your refund request will be denied" They didnt do anythung about this??!!!! They are lying!! I hope you can help me!