Metal Casino— player complaints: 8 in English

Iv asked emailed, messaged constantly no money returned getting sick of being ignored. Can you help resolve my issue in getting my money returned thank you.

on 29-07 i made a deposit of 500€ and after my money got deducted from my bancacount i get redirected to other page to fill my credentials and after doing that i get error that my email already exist .i noticed also that i was directed to a sister casino site turbonino .very weird since both are seperste under one provider skill on net.i reached out to chat and explaind the issue i get by email very confusing replays like :your money is declined and giving instructions to troubleshoot wich either does not work.i asked for my money to be returned to my banc acount because it is showing my acount with 500€ balance .they are investigating the matter and will be back by email.i find this ridicule since i provided screenshots from my casino acount and my banc acount .what exactly is investigation is on?it is clearly that the money is mine and it reached them and should be returned immidiatly by the same deposit option trusly.it is ridicule to stall players money for days.it should be withdrawn immidiatly since i asked for.i dont want to play at a casino wich welcomes me with an error.

I was a member of the original site and they sent me an e-mail offering a welcome bonus to encourage me to try their new site. I deposited £50 but received no bonus. I contacted Live Chat to try to get it sorted and they said that they had sent me an e-mail informing me that I was not eligible for any bonus, I had not received any such e-mail (including in my junk folder) so I asked for proof they they had sent it but they couldn't provide any proof, they only stated the time which the e-mail was sent (which happened to be in the few minutes in between me signing up for an account and making a deposit). I asked for further investigation and after many days I finally received an e-mail simply restating that an e-mail had been sent saying I was not eligible for any bonus yet in this time I had received a further 2 promotional e-mails telling me to deposit for a deposit match bonus! That's 3 e-mails saying I am eligible for a bonus and zero e-mails saying that I was not eligible. Anyway, the support e-mail said I was welcome to request to have my original deposit refunded which I did but since then they have ignored my request and all subsequent e-mails. I contacted LC again and they said they would have someone refund my deposit and I would hear back from them....and again nothing. Live chat claim the "relevant department" is going to resolve my issue and refund my deposit and then nothing happens, I hear nothing from them again. They have made repeated offers of bonuses they have no intention of awarding so that you deposit and they then ignore you and keep your money forever. I simply want my money back that they conned out of me with their [EDIT] promotional campaign but they are now completely ignoring all of my correspondence.

I have been trying to withdraw my winnings for a long time and every single time Im told that new documents for verification should be provided before they are able to proceed with the withdrawal. Documents I have provided: - Source of funds - Source of wealth questionnaire - KYC approval - Method of payment - Utility bill as a proof of my home address - ID I find it unreasonable to provide any extra documents, especially when they seem to request new documents always after I have given them the ones they previously asked. Please note, that all the above listed documents have also been approved by them.

Again, commission unpaid. In the last complaint I did receive it eventually whilst in progress. I am owed 711e from June, unpaid in July. Contacted the affiliate rep on Skype who told me to e-mail 2 addresses. I received no reply for 9 days. I e-mailed again and received a reply that they 'had noted my e-mail' which is the sum total of help I've had within the 13 days of August. I was informed there were delays by the aff rep 'as we were acquired by Spiffbet recently'!! I knew nothing about this and why it would delay payments I wouldn't know. This also raised the GDPR question of not being informed or consenting to have my details passed to another entity which presumably they have been. I am getting frustrated with the total lack of communication and information, what little I do get is by continually chasing it up. To this end, the aff rep has said quote "personally I have also other thigs to do than to remind on these to our finance. However, I don´t have access to our company bank accounts and I´m not the one who process the invoices. There´s a delay currently and I´ll have to ask you a patience on this case" So this is basically shut-up and go away, if we decide to pay you'll get it when you get it. Worse, this will likely reoccur as I have already submitted another invoice in respect of July, when it's proving impossible to get June's payment. Even if I do get paid, this is a totally rude and contemptuous way to treat partners and unsatisfactory business practice. Thanks D

There are 2 issues included. 1. Photos will show. All that was asked for. 4 documents were uploaded and approved. When you see the next photo. The are that says request.. Has the same saying not complete. Now. Here are a few issues with this first off. I am not certain if you will be able to see actions such as trying to withdraw. Which clearly couldnt happen with their confusion. I gamble for fun. So lets compare this instance to a arcade. If you walk in over and over. Vhances are. You're going to play a game. Otherwise. Whats the sence. Now you cime in 15 times to go see the teller to change your coins into bills. Each time playing a few games. Again. Why would you be such a boring person not to play the new fruit ninja. So the card goes down and down and down Teller never shows. Is beyond rude. Which i will attach. And then to have a screen shot of a error. And you will notice. A wall hit. Rude service. And all they have to do is look at the meta data to see. Which is part 2. Tree of ritches. Freezes on a bonus. Shows credits and says cant play. So the bonus. Which depending could be 1.00. To 50k. 50k hahah. That would be kinda cool huh? The photos are attached. I will be happy to pass the emails also and forward them all. The servise is by far disgusting. And i am not wondering if i was scammed. And how many others also. I hope all the files i attempted to upload are there. Speak soon. I feel almost criminally taken advantage of. If i am way off. Wow, Im sorry. But this is how i feel. Helpless.

Hi pogg so thursday 23rd of January I deposited 20 pound at metal casino of my bank card only reason I looked for another casino as I played one of there sister casinos rizk and have had many wins and the money has been been approved within 2 hours and money in bank next day I had 20 to play with real cash played some games got upto 40 pound made a withdrawel of 20 pound to make sure I new I made my money back had 20 left to play with played down to 10 pound on 40 p spins played my last 10 pound on 60 p steak and got a bonus and hit 370 pound as a gambler I carried on playing down to 300 requested withdrawel saturday comes I look back at metal casino to see if my withdrawel had been approved I only look up and it still says 300 in my account to play with I contact support and I asked what's going on I asked for withdrawel why is the money in the account and this is what they said in email Thank you for contacting us earlier. Our payment team has had a look at this and it seems that there was an error on your banks side when processing the withdrawal. I would recommend you contact them first to make sure there is no restrictions or blocks and then request a new withdrawal. I sincerely apologise for the inconvenience and thank you for your patience and cooperation. If you have any further questions, please don't hesitate to contact us again. Best regards, I rang my bank as soon as and they said there is no block they could see they tried to put the 300 into the account but they reversed the payment I request another withdrawel that night at 9.50pm saturday 25th comes I ask them when will my withdrawl be approved they said at 9.50 tonight they said they have made a case in order to find out why my previous withdrawel was rejected I waited an email come through saying they have sent my case through to the department in charge and they will take a look at my matter my withdrawel is still pending and want to no what's going on thanks pogg

Submitted invoice for money due up to end August 2019 on 2 September to rep via Skype. Took 10 days for him to confirm he'd got it despite me asking on several occasions via sykpe if he had. Confirmed it was to be paid 'next week' on 13 September. Needless to say not received nearly 3 weeks later, very slow to respond to my requests for updates or help if at all. Suspect there's something up here due to lack of communication 'payments are busy' and 'it will be paid' etc. all the usual BS. I cannot get a sensible dialogue going with the answers I need. Thanks D