melbet casino— player complaints: 7 in English

Reason: Delayed payment Hello AskGamblers Team,My Melbet ID is 825517081.I requested a withdrawal of 35,000 XOF via Wave on 14/09/2026.The ticket number is 22336259.My account is fully verified. The withdrawal status shows as approved, but I never received the money on Wave after 15 days.I contacted Melbet support many times (Laure, Diglo, Ian, Raymond), but I only receive automatic replies saying "wait 2-3 days".Please help me to get my 35,000 XOF. I can provide screenshots and a Wave statement.Thank you,Koudbi --- Ответы в треде --- koudbikabore6 2 days ago Hello Melbet team, Thank you for your reply. Could you please give me a concrete deadline? My withdrawal of 35,000 XOF via Wave on 14/09/2026 (Ticket 22336259) has been pending for 15 days. I have already completed KYC and provided everything. Please process it now. Thank you. Melbet Casino • Representative 2 days ago Dear koudbikabore6, Thank you for providing the details and for your cooperation. I have forwarded all the information to the relevant department and will let you know as soon as I receive an update. koudbikabore6 3 days ago Hello, Timer 52h left. I still did not receive my 35,000 XOF withdrawal via Wave on 14/09/2026 (Ticket 22336259). Melbet account ID 825517081. Status approved but no funds on Wave. No update from Melbet since "following up". Please resolve. Thank you. koudbikabore6 5 days ago Hello, I am in Burkina Faso. My ID 825517081, ticket 22336259, withdrawal 35,000 XOF via Wave on 14/09/2026, approved but never received. Account fully verified. Thank you.

Reason: Other I want to complain about an issue with MelBet VIP Cashback.My ID: 1624621801I have VIP Cashback Diamond level and I normally receive cashback daily. Suddenly, I was told to wait 8 days. After those 8 days passed, the waiting period was extended by another 6 days. Now I can see my cashback amount, but I still cannot claim it.During this whole period, I did not win any money. I only made deposits and lost money.I have contacted support several times. They say they know about the problem and are working on it, but they cannot tell me how long it will take.How can such a large platform have such a long-lasting problem? How many customers are affected and how many people are angry about this situation?At this point, I honestly feel that this is no longer just a technical issue. In my opinion, this looks like a scam. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear @hulanjune2025,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Melbet Casino • Representative 5 days ago Dear hulanjune2025, Unfortunately, I haven't received any updates regarding the restoration of your VIP cashback yet. As soon as I have any news, I will let you know right away. In the meantime, could you please keep an eye on your account? If you notice any changes or if the cashback is restored, please let us know here in this complaint. Thank you for your patience and cooperation! AskGamblers • Support Team 6 days ago Dear Melbet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. Melbet Casino • Representative 1 week ago Hello Khulan, Please be informed that our team is currently working on resolving the issue. We understand how frustrating this may be and appreciate your patience while we work on a solution. Melbet team

Reason: Bonus abuse Hello AskGamblers Complaints Team,I am submitting a new detailed complaint because my previous complaint was rejected for insufficient information. The reason was that my video and images failed to upload on your website because the file names were in Arabic, so you received the complaint with no evidence. Now I have uploaded all evidence to Google Drive with public access.Google Drive evidence folder:https:­//d­riv­e.g­oog­le.c­om­/dr­ive­/fo­lde­rs/­1Q5­zvz­eEM­Lwp­KbC­IPq­EZg­esv­3Yc­BtnqBLMy Melbet account username is: PUT YOUR MELBET USERNAME HEREDetails of the issue:On 10 July 2026 I received a Weekly Cashback of 667.59 SAR into my Melbet account. On the same day I contacted Melbet live support to ask if I can withdraw it. Agent Wadih confirmed clearly that the 667.59 SAR cashback is withdrawable and does not require wagering. I have a screenshot of this chat and it is also visible in the video. Shortly after that confirmation, the 667.59 SAR disappeared completely from my account without any bet or withdrawal from my side. My main balance became only 0.15 SAR. When I contacted support again, they changed their statement and said it was a bonus and expired, which contradicts the first confirmation.What the evidence shows:Video file is a full screen recording. It shows my account balance with 667.59 SAR cashback, then I open the cashback history, then I open the chat with Wadih where he says it is withdrawable, then I refresh and the balance is 0.15 SAR and the cashback is gone. Screenshot 1 shows the cashback 667.59 SAR credited. Screenshot 2 shows the chat with Wadih confirming it is withdrawable.My request: Please contact Melbet and ask them to return the 667.59 SAR to my account as it was confirmed to be withdrawable before it disappeared.Thank you,< full name removed > --- Ответы в треде --- ahmedfathalla • Saudi Arabia 2 days ago This is a stalling tactic. Melbet keeps replying in the last 4 hours with generic message "we understand, we are doing our best" with ZERO solution for 3 days. Facts: 1. Original balance 667 SAR reduced to 98.88 SAR without explanation - I withdrew 98.88 to main balance (SAR 99) before they delete it. 2. The bug is still there - withdrawal button shows infinite dots then 10:59 timer. 3. Melbet never gave technical explanation or transaction history for why 667 became 98. Please escalate. Melbet is resetting timer without solving. I request AskGamblers to mark as unresolved if no proof provided in 24h. Attached new screenshots proving I had to rescue 98.88 SAR Melbet Casino • Representative 2 days ago Dear ahmedfathalla, I completely understand your position and assure you that we are doing everything possible to resolve this issue as quickly as possible. I will update you immediately as soon as I receive any news regarding your case. Thank you for your patience and understanding. ahmedfathalla • Saudi Arabia 5 days ago I've waited so long, I want this problem solved immediately. Melbet Casino • Representative 5 days ago Dear ahmedfathalla, I requested an update regarding your issue, but unfortunately, I have not received a response yet. I will inform you immediately as soon as I receive any new information. Thank you for your patience and understanding.

The player from Jordan filed a complaint against Melbet for the arbitrary closure of his account, despite meeting all verification requirements. He provided a notarized medical report confirming that he did not have gambling-related issues, yet the casino continued to stall and did not unblock his account. He confirmed that he had completed KYC and had no real money balance left in the account. We closed the complaint because no winnings were being withheld, and the casino was allowed to restrict or close an account at its discretion.The player from Jordan filed a complaint against Melbet for the arbitrary closure of his account, despite meeting all verification requirements. He provided a notarized medical report confirming that he did not have gambling-related issues, yet the casino continued to stall and did not unblock his account. He confirmed that he had completed KYC and had no real money balance left in the account. We closed the complaint because no winnings were being withheld, and the casino was allowed to restrict or close an account at its discretion. Written by AttilaComplaint Specialist Submitted: 15 Sep 2026 | Closed : 24 Sep 2026Automatic translation:

Reason: Other I had the worst experience with MelBet.I created my account, completed KYC verification, and everything was going fine until I tried to withdraw.I deposited $20 via Visa, and my current main account balance is $66.50. The separate $20 bonus was already lost and is not the money I am trying to withdraw.When I tried to withdraw, the withdrawal methods applicable to my account were disabled/greyed out. I contacted customer support and repeatedly received the same answer: “technical issues,” with no specific explanation or timeframe.I then checked another account belonging to a friend who was physically with me, and the withdrawal methods were available on his account. This made it particularly unclear why my account could not withdraw.I contacted customer support again, and the experience was extremely frustrating. I was given no meaningful explanation or solution. During one conversation, the agent eventually hung up while I was asking her not to.I have contacted MelBet by email and am still going back and forth trying to get a clear explanation.All of this happened on my first day using MelBet. I have already spent approximately $10 on international calls trying to resolve an issue that should have been straightforward.I am not asking for special treatment. I simply want to know why withdrawals are disabled on my account and what I need to do to withdraw my legitimate balance.I will update this review if the issue is actually resolved.User: 1792578717

Reason: Delayed payment Melbet is such a worst platform when it comes to withdrawing your money. They keep declining your withdrawal due to technical issues. On 20/08/2026 I have made a withdrawal request of 5500, and it says it was processed successfully but it never received it.I raised a payment query which they keep saying is under review without any timeline. Customer Service just keep giving vague answers. I would request my case be looked at priority as it's been close to 10 days now. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear @leonarddrose200,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Melbet Casino • Representative 1 week ago Dear leonarddrose200, We are extremely sorry to hear about this situation, but please be aware that you have been targeted by scammers! 1. Melbet representatives NEVER contact players via unofficial WhatsApp numbers, nor do we EVER demand personal money transfers to third-party accounts (like personal GPay) to unlock accounts or process withdrawals. 2. All financial transactions and account verifications are strictly conducted through the official Melbet website or app. Please DO NOT transfer any money to these individuals! leonarddrose200 • India 1 week ago Scam scam scam, i was contacted unofficially on WhatsApp by a melbet Representative and he asked me to pay 1500 to his gpay or he will close the account and not release my withdrawal. And now I'm unable to login , you guys are such scammers Melbet Casino • Representative 2 weeks ago Dear leonarddrose200, Could you please clarify if you have sent the audio recording again recently, or if you're referring to the previous time you mentioned sending it? I just want to make sure we're on the same page so I can help resolve your issue as quickly as possible!

Reason: Verification issues Hello AskGamblers team,I am submitting this complaint regarding Melbet because my withdrawal request of 775,000 IQD(Request Number: 5106467549) for account ID1609340831 has been unjustly delayed and blocked.I have already submitted all required verification documents and identification as requested, but my funds remain completely stuck and I cannot withdraw them. Furthermore, I have sent multiple emails to their support and security teams, but I have received no proper response or resolution to help me release my money.I kindly ask AskGamblers to intervene and help me urge Melbet to review my account, process my verification, and release my funds as soon as possible. Thank you for your support and cooperation. --- Ответы в треде --- AskGamblers • Support Team 4 weeks ago Dear Melbet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. MOHAMMED.OMAR • Iraq 1 month ago Hello AskGamblers Team, Yes, I have already contacted their Payments Department as instructed, but they only send automated responses and have provided zero proof, transaction IDs, or receipts showing where the money allegedly went. My account balance is still zero and the funds never reached me. If they claim they sent the money, ask them to provide the exact transaction proof right here so everyone can see it. Please do not close the case, as the issue is completely unresolved. Account ID: 1609340831 MOHAMMED.OMAR AskGamblers • Support Team 1 month ago Dear @MOHAMMED.OMAR,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm whether you have contacted the relevant department as per the casino's instructions.Please note that, should you fail to respond within the given timeframe, we will consider your case resolved and close the complaint accordingly, considering that the casino has already processed the payment.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. MOHAMMED.OMAR • Iraq 1 month ago Hello AskGamblers Team and Melbet Representative, If they claim they sent the money, ask them to provide the exact transaction proof right here so everyone can see how and where their system sent it. Please find a proper solution for this money: either return my funds to me or clearly show where the money is, since it never reached my bank account and my account balance shows zero. Account ID: 1609340831 MOHAMMED.OMAR