MegaSlot— player complaints: 15 in English

I first requested a withdrawal on the 16th august and it was cancelled over and over again for stupid reasons like the card withdrawals was not available then I requested it through bank transfer I’m still waiting today the 25th one minute they are telling me they are doing additional checks on my withdrawal the next they are saying there are problems with the withdrawal system , I am at my wits end at this stage and would greatly appreciate any advise. The casino is mega slot.io I’m starting to think it’s a fraudulent casino

I have on 18.05. and 19.05. applied for at the casino megaslot.io over 2500 EUR each. I played without a bonus. So far I have not received any money and the support constantly claims that everything is under review and that it would unfortunately take a little longer. I only get stupid answers to simple questions and no statements as to when something will be processed and I will get the money. The casino gives me the impression that they want to cheat me out of the money and don't pay out. Despite repeated contact with the live chat and by email, I have not received any information on the payment. It's just being checked and unfortunately it takes a while. They are just scammers and liars. You should definitely keep an eye on them and withdraw their license if necessary!

Hello, I had a bad experience with Megaslot online casino. On 25th of January when I deposited I accidentally put different amount from what I was selected to pay on the transaction page and the deposit got cancelled. And the Gigadat provider who is linked with Megaslot send me an email that I'll get the refund with 2 business working days and now it's the 7th business working day and I haven't received my refund in the bank yet. So, I send this email to Megaslot after 2 day but they didn't responded but after continuously checking on their online chat service they responded and told me their system didn't get the refund case of me until today and it will take another 5- 7 business days to get my refund so in total more than 15 business workings days they are asking to wait for my refund. So, I believe their system is fault and they are trying to hold the fund as a huge amount from customers to put back this money on the pool which I think it's really something to be concerned about of handling customers fund without their acknowledgement. This is the reason of I'm filing this case it's just not about my money only and I don't think it is an ethical business way and I would ljke to get compensation from them for this inconvenience.

I asked to have my account closed back in 17th of August 2022,not only was it ignored but my gambling addiction was exploited,they changed the subject and offered me more gambling options/choices/free spins/bonuses,I have the email thread as they would. I also have seeked gambling help.

I deposited 7800€ from 10th dec 2022 to 14th Jan 2023 without any problem. But when ever I tried to withdraw my winning, my request for withdrawal was refused without any reason. As my account is fully verified and they had no solid reason to uphold my winnings. I tried to withdraw 11745€ over the period of 1 month on different occasions but not even single withdrawal was accepted. I was forced to keep playing and I feel like I was scammed big time for not processing my withdrawal. I contacted support team and every time they come up with lame excuses. I have all the chat with support team and got all the emails of one of their managers where she accepted that there was no reason to uphold my winnings and she offered me 100€ for compensation with I find as a joke and very insulting. I'm raising this issue here and I have made appointment with solicitor for next week. What happened to me I dont want anyone else to get scammed from online casinos. Please contact me anytime for further information about this matter.

Hi, On the 27/28th may I played on megaslots. A lot of deposits failed (status rejected on my account) where written from my bankaccount. They credit the amount on my account and not on my bankaccount. I wanted to whitdrawl the amount (2300) All on rejected failures. But they rejected because of the wagerx3 on the deposits. They want me to play 6900 before I can withdrawl. I did not realize that the rejected deposits where written from my bank until 29th may. Hopefully you can help me with this.

Good day I have been playing online slots with Megalsots online platform over a period of time. During this time I have made deposits and played a variety of online slots. In total I must have played an amount of 12000 ZAR. Last week I won a total of 43000ZAR via a Megaslot game. Immediately, I requested a withdrawal, through my "wallet'" on the platform. The request was cancelled by the operator. Upon request I asked for a reason that the withdrawal was cancelled, of which I was told that my account was not verified (despite the face that I have been playing for over a month). Nonetheless, they asked that I upload documents for verification, and this is when the drama began. It became a daily battle of document upload, where everyday I requested a withdrawal, they asked for a new document to be uploaded. Granted, I submitted to their request and eventually, my account was "verified" (despite having played for over a month, making deposits to the site). I then requested a withdrawal, yet again the request was declined and cancelled. Again, upon query, I was told that my bank refused the transaction. This is not true. This is the same bank that they were receiving deposits from? I then again went online and made a query as to why the withdrawal was rejected and the agent stated that I must try withdrawing a lower amount, of which i did and the withdrawal request was yet again cancelled. Have I lost my money? Please help me. Please see screenshots as proof of my complaint. Kind regards

First of all,I wish you a good day. I have problems with the casino megaslot.com,can you please help. I made a deposit of 150 usd 150 usd 2 times on 24-11-2021,but these funds were not reflected in my megaslot balance. It's been about 65 days,megaslot casino customer service said the money has been transferred to their account and the card issuer will review the transactions. They said that your money will come to your account 3 times in this 65-day period,but my money did not come to my account every time. Now they are making me wait for card issuer review again. I would like to complain to you about the site I registered with my [EDIT] account name. Could you please review this casino that you have licensed?

I wait since 14 days for my Pay out but nothing casino wait wait and change nothing My Account is full verifiziert [EDIT]

I activated self exclusion on my account in april and megaslot added the pay n play function wich allowed me to deposit using same details including social security number Only difference was my secondary e mail [EDIT]. they dont wanna refund the issue as they claim i used false details wich is not really true since it is my secondary e mail i use to play Other games as counterstrike and so on

I have a vip bonus free spins...and i manage to make it 1500 plus and pass the wagering limit..after passing the wagering limit ..it became 40 plus euro ....my bonus did not came from welcome bonus or no deposit free bonus or sign up free bonus...its a VIP BONUS...im on the VIP LEVEL GOLD 2 ...AND PLAYING FAIR...THIS IS THE FIRST TIME I COMPLAIN BECAUSE ITS TOTALLY UNFAIR....I BEEN PLAYING FOR SO MANY YEARS WITH DIFFERENT CASINO SITES....I REALLY FIND THIS UNFAIR....

I tried to cashout on 21st of August and they have sent me an e-mail to verify my account. i have sent everything to them and they verified my account on the same day, but i still cant withdraw. i did not use any bonus. they keep saying that the finance department needs more time. yesterday they send me again an e-mail to send them my proof of funds and proof of wealth and i have sent it immediately. now they saying again that the financial department needs more time. is it normal to verify an account 10 days? i have many emails and screenshots i can send you as proof.

i deposited 21 eouro and it didnt get to my account and i wrote to live support and they tried to solve it by me sending screenshots to them of the deposit and the told me they need to figure out where my money is. He said they will contact me via mail but they havent for 3 days now. When i try to log in to my account on megaslot i cant get in? And i have mailed their support and they refuse to respond. I need my money back and some kind of compensation because of all the trouble i have to go trough to get my money. this casino should be responsible for this.

I have paid in friday 20€ welcome bonus by trustly but they say since friday trustly has a problem but that isnt so because i have get an mail from trustly that the casino has my [EDIT] money! I want my money the bonus and a extra bonus for the time i have waiting!

I signed up at megaslot a while ago and won on a raw deposit This was back in august. I requested the withdrawal and they gave me a hard time for my debit statement not having my debit card number on it. (in canada it has the account number instead). Although they gave me a hard time they accepted the withdrawal and sent the wire on August 17th. The wire never arrived and in late september it was redeposited into my account due to "a technical error that they can not elaborate on." Now they wont let me re-withdrawl because of the same reason that they were giving me a hard time for the first time. It is messed up because how does it get accepted and then un-accepted two months later without them doing something suspect there... I have sent them many other documents including: 1. my debit statement 2. my online banking screenshots 3. screenshots of EVERY transaction from august ( it was like 30 pictures) 4. pictures of me holding the card etc The chat will not do anything to help me and email chains are never with the same person so as soon as someone understands my issue they are off shift and the next person comes and says "you need to upload that document" then I say "that document is non-existent for canadian accounts.