Major Tom— player complaints: 5 in English

Hello, I won in this casino. Then he turned to the online chat, I was told to send documents for verification. The documents have been successfully sent. 2 days later I again turned to the support and the operator has confirmed that the documents are successfully verified. I did cashing in online chat told me to expect up to 48 hours to process cashing. 2 days later I again turned to online chat, but now the operator said that my documents are not received, I am very surprised by this casino! Today I re-sent the documents, but I think that the casino won't pay, so I lost all the money! Please provide help me !!!

I managed to build up a balance of about £700 at major tom in September, I submitted a partial withdrawal request of a part of the balance about 5-6 weeks ago, upon checking a couple of days later I noticed the balance had been returned. I assumed an I.T error so I resubmitted again and again noticed few days later it had been returned to my account with being notified. When I contacted them I was told that they needed verification documents, which I provided. On the 17th of last month (3 weeks ago) I was told my account was verified....I saved the live chat, here is an excerpt MajorTom: thank you for holding, i see that the player security has verified your account ME: Thanks , so I should be able to withdraw a couple of hundred from my account now? MajorTom: yes you should be able to withdraw So again I withdrew a partial amount and noticed this was on hold since, I have spoken to live chat support several times who just say this is with the payments team. I was told on live chat today that my withdrawel has again been returned to my account (again no communications received). I have been civil and polite during the past 6 weeks and provided everything they have required. After several weeks and several conversations my account remains open but I am unable to withdraw. There is no communication from them unless prompted. After hours of attempting to get this resolved I would like to raise a complaint with askgamblers in a bid to get this resolved Thanks S

I started gambling at Major Tom casino around the beginning of September 2014. I believe I found this casino because at some point it popped up while I was gambling at Red Flush online casino. I would like to first say that I am a 20 year veteran of online gaming. I have gambled at many online casinos but have spent the majority of my time at CASINO REWARDS, FORTUNE LOUNGE, BELLE ROCK, VEGAS PARTNER and CASINO 888. (Plus many more) I have NEVER had any issues with any of these casinos in all these years. I spend approximately $60,000-$100,000 per year. (My MAIN line of casinos is CASINO REWARDS) I have spent hundreds of thousands of dollars there, and have done many withdraws throughout the years. Sunday Sept 21st I put a withdraw in at the Major Tom casino in the amount of $2500. On Wed Sept 24th I went to go into the casino, to find my casino locked. I went on instant chat and asked why my casino was locked. I was told it was because of my withdraw, they needed to ensure I am who I say I am and that I needed to scan and send in my id/credit cards etc etc. (This is the same thing all over casinos ask you to do….with the exception of locking your account) I found this very odd, but went along with it, thinking….maybe this is just casino policy. I waited, and checked the following day, but my acct was still locked. I called 1-866-251-8947 this time. I was told it would take at least 24 hours to fix this, but the man I spoke to, said he would call me back once he found out more. I gave him my work phone number but heard nothing. The next day I called again. Only to be told they needed more time. BUT they also asked me to send in even more of my ID, but this time to different department. This went on over the next few days. Many calls, many emails back and forth with no answers as to why I wasn’t’ getting my withdrawal. On Mon Sept 29th I called the casino at 4pm and talked to [EDIT]……she told me to call back at 12:00am my time to talk to the credit dept. She told me that other people apparently have been using my acct. I told her nobody has been using my acct. Nobody has been on my computer. She told me that maybe somebody has broken into my apt and used my computer. She told me various names such as [EDIT]…these are people who apparently have used my acct. I have no idea what she is talking about. She finally told me that maybe somebody is also on my server and that is why there is a problem?? I said, I have no idea, but this type of thing has never happened to me in 20 years of online gambling. She told me she would talk to the security department and get back to me before her shift ended at 4:00pm her time. (I set my alarm for 5:55am my time….5 min before her shift ended) She had not called me so I called in again. I was told that she was busy so then I talked to somebody named [EDIT]. He told me that my acct is under investigations and they would get back to me in 72 hours. Wed Oct 1st at 11:48am I called the casino again and talked to another man. (I did not get his name) I told him the entire story once again. He put me on hold at 11:57am and said he is putting me through to his pit boss. His pit boss came on the phone 20 minutes later. His name was [EDIT]. He told me that they DID NOT have to tell me why my account was locked and that I WAS NOT going to get paid my withdraw. I was very confused and said… What? Why? What do you mean? He said again that I should have read the policy before signing up to the casino and there is nothing I can do about it. I will not be getting my withdraw. I said “Okay, but I am going to get reimbursed the money I spent at the casino right?” He laughed and said “no way, that money is gone” I then asked him what part of the policy is he saying I did not abide by? He told me he did not have to tell me that. Here is the thing. After he told me this…I READ THE POLICY FROM TOP TO BOTTOM….And I have done NOTHING WRONG. At the very least….If this casino is truly a legitimate casino….why would they not be able to tell me why they are not paying me my withdraw? This whole thing is absolutely the most ridiculous thing I have ever heard. And do you want to know why? Because had my withdraw just gone onto my visa like I had asked…..I probably would of spent that, plus another $1000 that first weekend!!! Thank you for reading this long rambling email….BUT honestly….I am very angry because again….I HAVE DONE NOTHING WRONG!

Hi Thepogg, I had and issue with Major Tom and I don't come any further with it. After being spammed to death by Major Tom I started playing there loosing allot of money. After a while I had a cash out of 1.2K they didn't pay me after talking in the chat they told me I was looked into by the security department. That was fine but strange, it took a while and I was guaranteed to get my withdraw and there where now problems in the future. After a long time I got my cash out. So I thought now problem there.. Playing there again(without bonus) I got some withdraws with a really fast pay out. I thought great I can play here more often. So I did that and withdrew 1690 euro's. After 2 days they locked my account and they said I breached there terms. And never saw any money or responds from them. This it outrages I have chat confirmations that it was no problem for me to play there they gave me there word. I saved them (for whatever it's worth) I feel tricked letting me play and loose money but ones you make a nice withdraw they lock me out even after a confirmation that everything was ok... Hope you understand my complaint and can find out more for me.. Regards VIPFAB Email/ username: [EDIT]

Hi Pogg and thanks for your site. On 13 February I registered at Major Tom casino (hxxp://www.majortomcasino.com/). They are related to RedFlush casino. I deposited and played with the welcome bonus. I followed the terms. I finished with £1013 and made a withdrawal. The casino asked for my ID and I supplied it. They even wanted a phone call which I also supplied. The person on the call said everything was OK. After several weeks, I had not received the funds. I logged back into my account in mid-April to check. I re-withdrew them. A few days ago I noticed I had still not gotten the funds so I went to check again. This time my account is locked. I emailed and all the casino says is there are "discrepancies" on my account. I don.t know what this is since I gave them all my ID and did the call already. So something happened between mid-April and now and I don't know what since there hasn't been activity on the account. Could you contact them and find out more since they are vague with me and I am getting nowhere? Appreciated! My username is [EDIT]. regards, [EDIT]