magic red— player complaints: 33 in English

I won from sports betting without any bonuses. when the bets were settled they took money from my account. I am missing 3073€. I made bets on the football Euro 2024 Championship and the Copa America in June and July. please help me get my money back. I added my betting history balance as well as deposits and withdrawals to the files.

Hi I’m make withdraw off 452 pound on 6 December from that time I keep contacting them because is still pending they keep saying team off magic red want accept my driver license they keep refusing me 4 time’s exactly same life I’m registered anywhere else without any problem so this company just don’t want to paid

I deposited with paysafe. I only gave revolut banking and PayPal but they won't withdraw the funds to either I'm kinda stuck as what to do ?

Hello i want to submit a complaint regarding my withdrawals .. It has been 3 weeks of me trying to withdraw money back to my card (visa debitcard) but i keep getting told that my money is getting stuck , they offered me wiretransfer but that also didn't go through , been offered 2 other withdrawl methods but looking into the methods they seem rather sketchy ( no faith) my question is what can i do ?

I’m contesting that I have been unfairly treated. I deposited £400 then £100 and both amounts where rejected and sent back to my bank account, I had tried to deposit a too large amount for the month and must of gone over the responsible gaming that you should have. I was told I would receive this within 24 hours, but I didn’t. I was then told 6 working days, but I didn’t receive this. Magic Red then called me a week or so later of me complaining and said they had reversed my bank transaction and deposited the money in my account. I was then able to look on my magic red account, as I had been blocked, and there was 2 transaction numbers for the £400 and £100. I only agreed the 1 transaction, magic red decided the other transaction and put the money back in my gamble account. I did not know that they can do what they want with my money and me not agreeing to put the cash back into magic Red. They admitted the mistake of saying I would receive the cash back into my bank account, so it should have still been sent to me as agreed. They said they reversed my transaction and deposited it whilst I was playing a game on their site, this cut me off my game and when I reloaded, I thought that I had won on that game, so thought nothing of it. I feel this was sly and they didn’t keep to their word of sending it back to my bank account. Thank you

Hello, I played at Magic Red Casino and lost a lot of money, unfortunately I no longer have any control because I am addicted to gambling with depression. I wrote to the casino and asked them to give me back the money I had paid in, the casino refuses to refund me. I am being treated for gambling addiction and in the right way to stop it, but unfortunately it is very difficult to get out of this vicious circle, I ask you to help.

I have been trying to withdraw £390 for over a month now. The company will not return my money, they asked for a statement for proof of deposit which I provided as well as identification which was also provided. I am getting no where with this. They have not answered emails I have sent and when I have had complaints logged online chat I have not heard back.

Hello , I thought I would leave this email as it was , it explains my experience in detail , the most disappointing aspect is due [EDIT] so these funds , winnings were like a angel in our life , Hello My name is [EDIT], I wanted to let you know of my client experience with Magic Red and your team that legally represent Aspire Global. I have researched your company and read in detail your mission statement and your strategy with your associates. I think your organisation is leading the edge and a market leader in your field. I have also read a number of reviews regarding the way in which Magic Red conduct business, not one was positive and mirrors my exact experience to in detail. I am the highest level of my casinos , I am regarded as a elite VIP gaming member in both New Zealand and Australia as such I enjoy some great benefits, I am treated with respect , I never have any issue with my winnings or cage management, line of credit - I know these casinos are regulated and follow strict regulations around money laundering, health and safety. I was understanding that your group partners are where too. Prior to returning to NZ , I had a very successful Junket business that represented high wealth individuals- I was governed under different programs related to which casino I was inviting my junket clients, I was based in Vietnam but spent a large part of my time in Macau - not once did I ever compromise my clients, confidentiality, privacy , i managed all aspect of payment, program, incentives, for all of my clients - this was only brick and mortar.. Back to my experience with Magic Red . An associate of my business that have strategic dealing with your organisation so suggested I should have a play , he said disregard the negative comments. I started to play and lucky times , I had a balance of $36k which I proceeded to cash out , not a problem said the team , please provide verification of payment , passport , DL , proof of address and we will start to process your winning- they said congratulations.. and put this in writing - I was excited as this would enable my wife not to be so worried about loosing her employment with the pandemic.. which has been horrible for the whole world, I showed my wife and my friends the winnings and the pending payment - I watch as it went to approved - I thought this casino is 100% legitimate. This is something that all the comments say and happened to me , all of a sudden I received a email to say my winnings and cash out has been declined - due to wagger and policy - not once did I have that communication before , as the comments read , this is exactly the same process in the feedback- my winnings disappeared and my account was returned to the first payment, then I received another email , that was just a standard format email , the section where a name should of been had ( name ) the email processing to say that they are reaching out , because I have a gambling problem, and advised that all accounts where self excluded for 5 years - still zero communication about my winnings. Firstly this is not true and is defamatory in ever respect . I discussed the email and my representation, also my professionalism and morals and ethics. Secondly, the New Zealand police turned up at my door because a representative of your company called to advise I was going to self harm myself , as you could understand that was very embarrassing and put my name is disrepute, and my company. Every feedback says this is exactly the way that Magic Red deals with winnings. declined, standard format letter and they locked you out of all affiliated casinos the outcome is your winnings are gone for ever .. with no recourse. In the standard letter is details that we would like to come to a resolution to your issue - how can it be resolved if you are locked out I thought long and hard how to address but thought I would firstly detail my concern to the ownership company , who is regarding highly and respected globally in the on line gaming community. I personally thought that you would want to hear my client experience- I was hopeful that you would rectify the situation because I’m sure you do not encourage this management, I would hope management of the casinos are not rewarded for declining winnings or activity part of there KPIs - I would be saddened but also worried about the online community and your reputation. As part of my involvement with the gaming industry, I participate in the group leadership team in both New Zealand and Australia with implementing the new money laundering regulations.. we actively encourage casino clients to participate in the online experience, especially with Covid and lockdown - we see this as committing / managing our high wealth individuals during this time , we don’t in any way encourage gambling or even advertise in New Zealand or Australia. One area we were actively involved in was the money laundering in [EDIT] casino, this set the benchmark for the new gambling regulations. I know I am a nobody, and that my client experience does not matter or even warrant correcting, in good faith I played and enjoy your online casino, my sincere disappointment was the cash out experience- legally I won my winnings. I hope you would take a moment to read my email , then just sent it to your legal team because I am a nobody in your highly , successful global business but would please reach out and ask for your help. I have attached my congratulations email , my process of verification, my understanding was this was just being processed for release ( even a member in the chat on line , said please be patient , 48 hours is the normal process timeframe and congratulations. I’m just trying to for once you would support my thirty six thousand dollars wining - $36k If I don’t hear from you .. I guess I just have to accept the situation Thank you for your time So saddened my this outcome Your sincerely

Hi I made a account with magicred casino, I've put easily over £100 onto the site.. I made a withdrawal on the 7th of May, this was declined as the casino said my bank declined it. Then they told me to deposit with PayPal to withdraw with that method so I did. The PayPal withdrawal was cancelled and they changed it to my master card for cash out. I then got told my cash out was declined again as it wasn't supported. To try cashing out a lower amount than £200 or to deposit again.. I've tried to cash out £200 3 times now and there is no help or reassurance what so ever from this company. Could I have help please?

played there for a long time never problems cashing out throu debit card same way as deposit las t withdraw of 300 was declined repeatadly as they said declined by my bank checked with bank it was not true contacted them many times until they said they wanted my bank account info to do a transfer i said not sending any more documents account was closed money not received .its a shame because no problems ever until then .thanks

Registered in this casino on February, 7th. I uploaded my ID, proof of address and confirmed my mobile phone number. I cancelled all the bonuses on my account before first deposit. During February I did 7 deposits by means of SKRILL payment system in the total amount of 6500 EUR and total cashouts were 7000 EUR. I got no problems and all payments were done almost immediately. So I felt this casino is quite reliable. On March, 3rd I deposited 2000 EUR and had few short gaming sessions in the next 2 days. When suddenly I got mail from MagicRed's manager stating that he had updates on my account and we needed to talk. In online chat he told me I was granted Platinum status as a loyal player. One of the perk of Platinum status was the so-called 'express cashout' (yet I didn't have any problems with cashout speed anyway). On March, 5th I decided to withdraw all the balance that was 4365 EUR and redeposit later to use perks of my new status. The limit of Here I encountered the problem the most players of this casino were complaining about. An extremely long cashout processing with no reason of delay provided. So I put 4365 EUR to cashout. 2 days after casino announced my proof of addres 'expired'. So I had to upload latest utility bill once again. And March 8th they send payment for processing. Suddenly 2 days after on March, 10th I got message stating my request cancelled. Right after I got message a new cashout request registered. I waited 2 more days and as no funds received I went to online chat and asked what happened. They told me my first request 'got stuck' and so they had to reissue it again and all was fine now. But nothing happened after. So next day I asked them and heard second request 'got stuck' and most probably I must use another payment method. They offered me to try again, so they issued THIRD attempt om March 10th. With same result - no money received and request 'got stuck'. They suggested me to use bank card for withdrawal but I had to deposit by means of this card first. I had my mastercard, showed them and asked if possible to use it. They confirmed and asked to me to upload my card and bank agreement photos. So I did. Next I tried to deposit by means of this card but payment was rejected on casino's side. This time online chat told me they unable to receive payments by bank cards now (yet they themself suggested me to use the bank card). Later I found on this casino's T

I deposited $200 and was able to complete wager requirements and win a substantial amount. I then received this… “We would like to inform you that your current pending cashout has been declined. As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements. We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than $8 or $1 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met” I can assure you I had adhered to rules and was able to complete wagering within guidelines. I have recordings that show this and align to my gaming history. I have also tried to make contact and all email addresses on the website are incorrect. I have also asked to be contacted via chat to no avail. Please help me to rectify this issue

To whom it may concern, After depositing initially sum of 110/120€ I won around 380€ and tried withdrawing my fairly won amount. I was told by customer support that withdrawal would take 2 days. After this, while the transaction was still pending I received offer to transfer 20€ and would receive 40 free spins — although after transaction I did not receive any free spins. On the next day I saw that my withdrawal was cancelled and this sum of 380€ was back on the platform for what I contacted their customer service once again and asked why was my transaction cancelled for my fairly won money. The answer was astonishing that I should try withdrawing less money ( as if 380€ is not a small amount ) and that there was problem from my banks side, was advised to contact bank. I agreed, not knowing the fact that it was a scheme, and mentioned that if it is possible to credit me promised 40 spins also, to which operator gladly agreed. After winning around 8€ from free spins my whole sum was blocked for withdrawal and further was told that due to bonus requirements I had to wager more than the whole amount (430€) to be able to to withdraw the sum, and by complaining to them that the beforehand won amount of 380€ had nothing to do with the bonus, operator with some excuses hanged up on me. I understood that it was a scheme whole way and directly contacted lawyer and asked help for which I was advised that first I should contact Malta Gaming Authorities, take all screenshots of my efforts of withdrawal and winnings and also the conversations with operators, which I had done. After that I wagered that money as required by their „regulations“ and won even more and was able to try withdrawal once again. Knowing that I had time only of 2 days until next excuses would come, I took also screenshots and contacted my banker to make sure that there was no problem from their side, not first time not second time. She told me that no transaction was declined from bank and there is everything in order. I also took my transfers history with me. Reading the reviews of other players about this Operator they all encountered the same problem, where they are either lured to gamble their winnings by refusing pay out on time or by some outrageous excuses they postpone and try to make excuses. While this 706€ pending, I wrote to MGA but what happened next, I would not even be able to imagine, that is I received email that my wagers did not meet some kind of „requirements“ and thus they totally take them back even from my account. If it did not meet this so called requirements than why was I able to wager them at first hand and second why did program allow me to withdraw this amount? of course it is obvious that they try to cheat every person one way or the other. Also question is why first hand they lied to me about impossibility to withdraw amount due to my bank, only than to be lured in situation where I would lose my winnings? When transferring money is easiest part even without asking 3D secure passcode verification… I have gathered all the proofs as stated above and would like to present, also if the question arises from their side that I have not provided my Identification documents, I myself asked to do it so but was told that they would contact me themselves, which never occurred ( I also have screenshots of this ). This matter is more of an honor than of monetary gain, because I as many other their users feel cheated on and disgraced. I hope that by contacting you we will be able to resolve this issue, in other case I would seek with every possible way to squeeze their organization from Austria, because here I firmly believe society stands and operates on mutual respect and respect of the law.

Hello. This may be long, sorry for that, but I hope that we can sort out this. On 9th December, I registered on MagicRed Casino, and I deposited $141.000 CLP. Before I started to play, I canceled my welcome bonuses in the support chat. Fortunately, I won $800.000 CLP, and I started a withdrawal request and a ID verification. After several days, my request was in process and my ID was validated. Two or three days after that, they CANCELED my in process request due to a conversion error from their financial team (thats what they told me), and they created a new request. After a couple days, my new request started to be in process again. After the weekend, they canceled my request for the second time, and this time, they didnt gave me a reason, they told me that they will send me an email with the reason, and I did not received anything. After they canceled for SECOND TIME my processing request, I was tempted to gamble my winnings and my original deposit. I think that was their main reason, cancel requests after being in process to be tempted to bet. The second time they canceled my in process request, they didnt even send a new request for my withdrawal, they made a new one for $7.000 CLP instead of $800.000CLP, that was clearly incorrect and it was made to be tempted to gamble again, seeing that money back on my balance. According the UKGC rules, they should not cancel a processing request, and even less without a reason. When a request is in process it cannot be canceled. After they canceled my request for second time, I was tempted to bet and I lost all that money ($800.000CLP), so after I lost, I spoke to MagicRed and Betiton (both from Aspire Global) support chat, to be self excluded from all Aspire Global brand due to gambling problems (due to the problem that I had with them because I would not want to play with them ever again). This self exclusion was AFTER I bet that money, and AFTER all this problem, you can check the records. I know that according the UKGC, if someone self exclude himself for gambling problems in any casino under their license, and bet again, the casino can retain the winnings and refund the original deposit, but this was not the case, I did not bet any of that money being self excluded, I self excluded myself AFTER this, AFTER I lost my original deposit and my winnings ($800.000CLP) due to their lack of ethics and AFTER they broke the rules. I sent two emails to MagicRed support to demand my original deposit (and I still dont get a response) but according the UKGC rules, they should never have canceled my request in process in the first place, so now I sent a new email asking for my original deposit plus my winnings to be refunded ($800.000 CLP), because, they didnt even have to do that in the first place, it is against UKGC rules. I hope that you can help me to sort this out please, I am very frustrated and very confused about this casino, they gave me a terrible and unethical attention. P.S. I have a lot of screenshoots as proof, all chats, all emails, the winnings, when they cancel my request, what they said, etc. I have all, except when I self excluded myself in MagicRed and Betiton (just after I lost my money , I asked for a self exclusion and they logged me out in a second, as soon as I said I wanna be self excluded, but I suppose you can ask for the records) Greetings,

Hi there, I just found out that their site is there and that you can complain about casinos. I deposited 300 euros with Magic Red in October 2020. I accidentally activated the bonus. It then took me a few hours to implement the bonus. But I did it and had 3990 euros in real money in the account. I applied for the payout and the next day suddenly the 3990 euros were canceled and my account was set back to the 300 euros that I had initially paid in. I would be happy if you would help me get my money. Regards

I've won a jackpot of $75,000NZD on a slot using Magic Red but after 24 hours of pending cashout - my winning was declined and removed from my account with only my deposit of $90 remaining. They have stated their has been a abuse of the wagering betting system. Prior and as well as the bet placed in which resulted in my winning totalling $75,000NZD were all below what was stated in the terms and conditions of the wagering system. I have attempted to withdraw this winning but was told their is $1,000 in wagering requirement left so I actually contact their customer support in about what i can do to withdraw and their requirements including what proof i will need to provide. I was told withdrawals cannot be made until wagering requirements has been met and was given lists of games (which had full wagering weighs - which actually confused me about their wagering system because i thought all games had full wagering and now i've assumed games of not full weigh contribute differently to their wagering system) i don't think she had stated the wagering conditions at this point - I would've appreciated if they had mentioned about the potential of forfeiting my winning so far if bets placed above a certain amount was done on 'any games' as i was confused by how the weighing of games in wagering and forfeiting payments works in terms of exceeding bets in their T

Hi, I am waiting since 08.02 for a payout of 600€ by Bank Transfer. The casino has all my data and still the withdrawal is first approved and then cancelled after 4-7 days and the money lands in my casino Account. I have already written to the support about 20 times and I am always told something different. With the first two transfers, according to their statements, there were technical problems, the 3rd time my bank (Haspa) should have rejected the transfer. I called my bank and no payment was instructed to my account.... Thereupon I have again uploaded my bank card and ID card and according to support there should be no problems anymore... the transfer was again approved and then after a few days again rejected with the same explanation... The support is really the biggest joke! They don't even answer my questions. They just keep re-initiating the transfer and I am supposed to get back to them in 4-7 days. It's just frustrating... The support is not helpful at all and tries to solve the problem. They always tell me not to worry and this time it will work, but after 6 attempts I just can't believe it anymore! I hope you can get in touch with Magic Red and clarify my issue. I would really appreciate it. Thanks in advance & best regards

Hello , my name is [EDIT] and I hope we can help me , sorry my english is bad .When I was playing Coils of Cash on Magic Red Casino , I was disconnected and the game never worked anymore. When I loggin I have the information that Coils of Cash are not finished but when a try to finish I have always the same error message ( Internal Error ) and i can't play another game ! I have try to clear cookies , try another device and another browser like live chat says , but don't work !! This is their problem !I was participating in the Valentin tournament and I have lost my place cause more than 24h I have the same error and I can't play , !!I was in 30th , and I was trying to get in first place , and because of this everything is lost !!!!I have contact the support many times and never a solution or a good reply !!I want to make a complaint and I hope to be rewarder minimum with the 1th place rewarded on the tournament ,because I'm spending my time , my money and this is unacceptable !!!

Dear Authority! I turn to you for the cause that on January 5th I won € 700 at Magic Red Casino! I add I have a gold membership that allows for quick payouts! Nevertheless, I asked every day what was already with the money but they indicated that then, then, then! They did not give a satisfactory answer to my multiple questions they said within 2 days! 5 days have passed nothing! I asked them on day 5 what the situation was and they indicated to me that there was no money in my account because it had been played! Fulfilling my outrage, I wrote to them so they wouldn’t joke with me so I’ve been waiting for money for days! They asked me not to play this down! In my reply, I said no, then they would follow up and my account was locked! Then came the answer that it was played from the IP address I play on! Well, someone is telling me how it could be played from this IP, if it happened at 00:40 Hungarian time and I live alone the download is only downloaded to my Mobile no one knows my login details! They will not give any answers to my further questions so I turn to you! I don’t even know how to withdraw a payout not to play when I waited for days for the prize, which caused me serious financial problems! I want to know where my money is because it is so incorrect and unacceptable! So can anyone take their money.

Hello, I collected 150 euros and received a benefit of 300 euros. For The payout Must be a turnover of 12,000 euros achieved. I achieved that and in the end I had a profit of 3,250 euros. I wanted to cash this out. but that was rejected by the casino and my balance will be reduced to 500 euros. Thanks for your support.30