Klasino— player complaints: 5 in English

Essentially no payment of affiliate commission owing as of 30 September. The rep who I had on Skype left, the e-mail address for United Commissions ignores me and the other e-mail provided in the affiliate account bounces. Normally aff progs will e-mail you when you get a new aff manager, or when one leaves. Alas nothing here, so have no point of contact. I am owed £320 in CPA money for Klasino and about £90 other commission from their other brands Sin Spins and Jungle Reels. Having earned more than this in October too, I fear this won't be paid in November when it becomes due either. I could likely have sorted this out myself with a rep if they had one, or would answer my e-mails. I hope you can get somebody to speak to you, as I have failed. This is bad since they are part of the Rank Group, would have at least expected a reply, a working e-mail address in the account and notification of a new rep! Thanks D

I had the good old bonus ban email after withdrawing £154.17 which I played in cash funds without even touching the bonus. Shortly after they emailed requesting ID which I believe is against the law at this stage. I sent it over on the same day (05/06/2020) my withdrawal has been pending since its 6 days later. I am being told by chat operators that my case has been escalated and is being investigated. What is to investigate? I just want to withdraw my money. I keep getting told 24-48 hours for a response and have heard nothing

Dear Pogg, I would like to submit a formal complaint regarding my recent experience with www.klasino.com I registered my account (username: [EDIT]) on the 27/02/20 after seeing your positive review of their website. I signed up, opted in and deposited into their welcome bonus of 100% up to £100 and made full use of the promotion by depositing £100. I was very excited to get betting once I had seen the bonus had been redeemed. I therefore went to play some hands on Blackjack using entirely cash funds. After a couple of hands, I felt like I wanted to withdraw the profit as per their policy, it states I am entitled to withdraw my cash funds forfeiting the bonus funds which I agreed to. I was very shocked and upset to hear that on the 29/02/20 Klasino informed me via email that I had abused their promotion due to irregular wagering and was playing a game which has a tiered bonus which they mentioned I had to collect 9 out of 10 stars when I hadn't played such game. I got on live chat to ask which game I played that they felt I was abusing and haven't heard back since. I have attached the script of the chat I had on live chat. I would very much appreciate if you could contact klasino and convince them to honour the winnings that I am so rightfully owed. Many thanks for your time and cooperation,

hi i joined the casino in question on the 10/12/2019 i made £100 deposit and received a bonus of 100 i did not go into bonus money as i won as soon as i started Playing i won 1600 and Played on for around 6hrs and made a withdraw for 1600 forfiting the bonus money i received an email today saying Dear [EDIT], Your account has been found to be in breach of a bonus ban which was communicated to you in March 2018. An email was sent to email address [EDIT] on 05/03/2018 informing you that you were banned from bonuses on our network. Your withdrawal has been cancelled and your deposit of £100 has been returned to your gaming account. Please note that you will still be able to use all your current active accounts on the network as per usual. However, you are no longer permitted to open any further accounts on the network effective immediately. this is unreal behaviour from a casino as first of all i have had multiple bonus from their network since the date they say which is march 2018 it was only last week i won on their Platform that casino being jonnyjackPot also if it is true that i have a bonus ban why do they sent my offers constantly i can show this from my email list can the Pogg look into this thx

I deposited quite a lot of money on this site around £900 then I got up to £650 and though I would just withdraw and kind of cut my losses. I then received an email from Klasino asking for me to send over my documentation. Which I did straight away. Following this I have contacted GamCare to help stop me from gambling so my account at klasino was cancelled through GamCare. I then when on live chat to klasino to check they had received my documents from the day before as I hadn’t received any confirmation of this, to which their reply was no. So I was asked to send it again which I did another 7 times and still they are saying they have not received it. I then asked if I could just have a refund of my deposits as they would also not let me send any of the documentation over chat, which they said they can process but it may not be approved and can take up to 28 days! Which in my opinion is a ridiculous turn around. So I then asked how long will it take to find out why my emails aren’t going through which again I was told 28 days!! So I have an account which I can’t get into, that has £650 sitting in there. I keep messaging everyday 2-3 times a day for an update and all I keep getting is wait 28 days..... i have done all I can to verify my account and get my money so I can quit gambling but they are just taking the Mick to solve this problem for me. If anyone could help me and give me any advice on this matter I would very much appreciate it :)