Kingmaker Casino— player complaints: 20 in English

Reason: Self-exclusion Hello again, AskGamblers. The reason for my contact today is regarding a self-exclusion request that Kingmaker casino failed to fullfill and caused further damage on my life and financial well-being. On May 31 2024, I had a gaming crisis where I deposited €1,500, lost it, and then cancelled two pending withdrawals in an attempt to recover my previous losses. After losing my two pending withdrawals that night I was promising myself I would never gamble again. I quickly went and requested my permanent self-exclusion through live chat support, and they told me that it wasn't possible to self-exclude myself without sending an email to suppor­t@k­ing­mak­er.com. I sent that email on 31th May 2024 and they replied on 3rd June 2024, I answered their email confirming my decision and they never answered again. That caused me to deposit again on Sunday 2nd June 2024 I was able to deposit again in an attempt to recover my previous losses until 3rd June 2024, when I finally resorted to paying for a gambling blocking software. I will be attaching proof of the email I sent, including the ticket code. In October 2025, I logged into my kingmaker account and found my account was still able to login and play normally. If it hadn't been because of my gambling-block software which I installed on June 3rd 2024, the drain would have been much bigger. By checking the credit card transactions, the total amount of these deposits from 02/06/2024 is €2,200. I request a refund of my deposits made on 2nd June 2024, for which I consider the casino fully responsible, as well as the permanent closure of my Kingmaker casino account.

Reason: Verification issues The casino has disabled the submission options for verification and blocked my withdrawals. They have asked me for a card used months ago and it is not the same as the card used for recent deposits. I provided them with a bank statement showing the numbers and digits on the card and they haven't resolved it. I tried contacting my account manager and they have been slow in their response. I won fair and square and I am not getting my money despite showing them the card I actually used for my latest deposits along with bank statements. Further, I have also submitted a bank statement for all cards used. I am prepared to show you the bank statement used.

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 | Resolved : 17 Sep 2026Automatic translation:

Player's withdrawal from Kingmaker Casino is delayed. [Withdrawal] — waiting

Reason: Delayed payment I am submitting this complaint regarding a withdrawal of ZAR 974 (approximately €52.33) from Kingmaker Casino.I requested the withdrawal on Friday, 21 August 2026, using USDC on the Ethereum network. Kingmaker Casino’s Terms and Conditions state that withdrawals are processed within three business days. Wednesday, 26 August, was therefore the final business day within the stated timeframe.Throughout yesterday, I contacted customer support several times because three business days had passed and I wanted to make sure there would be no unnecessary delay. Despite these enquiries, the withdrawal was not processed.Today, I contacted support again. The agent just gave me generic information, the same information I had gotten, word for word, yesterday. The agents don't care about this matter and they are just giving copied and pasted messages. They also add messages saying "there has not been a response" from me and immediately end the chats while I am even typing. This is done on purpose, and I find the lack of concrete information unacceptable. Regarding verification, Kingmaker's process is that players only have to submit verification documents if the casino specifically requests them; verification is not necessarily required before requesting a withdrawal. I have not been told that my withdrawal is being delayed because I failed to provide any requested verification documents. Futhermore, I have successfully withdrawn from them before.I am therefore asking AskGamblers to intervene and request that Kingmaker Casino process and release my ZAR 974 (approx €52.33) withdrawal immediately.I am happy to provide screenshots of my withdrawal request, and the support conversations with thise agents from yesterday and today.I am not asking for anything beyond the withdrawal being processed in accordance with the casino's own published Terms and Conditions. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ntmfana1993 • South Africa • 1 reviews 1 month ago Withdrawal received. Thank you. Kingmaker Casino • Representative 1 month ago Dear all, We kindly inform you that we are checking the matter with our relevant team and we will have updates for you as soon as possible. Thank you for your patience and understanding. Best regards, Kingmaker Team AskGamblers • Support Team 1 month ago Dear Kingmaker Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Sep 2026 Automatic translation:

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 Automatic translation:

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Aug 2026 Automatic translation:

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Aug 2026 | Resolved : 14 Aug 2026Automatic translation:

Player’s withdrawal is delayed. [Withdrawal] — waiting

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The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

The player from Greece faced a withdrawal issue that had been under review for five days, recalling a previous instance when the process took a month before he received his winnings. The Complaints Team attempted to gather more information from the player to understand the situation better and extended the response time by seven days. Due to the player's lack of response to inquiries and reminders, the complaint was closed without further investigation or resolution. The player was informed that the complaint could be reopened if he chose to resume communication.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that her payout had been cancelled by the casino, allegedly due to a system error, which caused further delay. After communication and verification of her case, the issue was resolved and the complaint was closed.

The player from Germany had expressed concern about his account at Kingmaker Casino, which he had permanently blocked due to a gambling problem but had been reopened without his consent. He had requested a refund of approximately €3,500 in losses incurred after the account was reopened and had highlighted ongoing promotional messages despite his self-exclusion request. The complaint was resolved after the player provided evidence and communicated with the Complaints Team, who facilitated the case to a dedicated Resolver for direct handling with the casino. The casino agreed to close the account permanently and offered a refund of €5,860, which the player accepted. The refund was processed successfully, the player confirmed receipt, and the case was closed accordingly.

The player from Italy had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait at least 14 days for the withdrawal to be processed due to possible delays related to KYC verification or high withdrawal volume. After the recommended waiting period, the player confirmed that the issue had been resolved. The complaint was then marked as resolved following the player's confirmation.

The player from Slovenia has been facing unresolved withdrawal issues at Kingmaker Casino for approximately four months, despite having a fully verified account. He reports that the casino provides the same unsubstantiated explanations without making progress on his winnings, and he is prepared to provide full documentation of his case.The player from Slovenia has been facing unresolved withdrawal issues at Kingmaker Casino for approximately four months, despite having a fully verified account. He reports that the casino provides the same unsubstantiated explanations without making progress on his winnings, and he is prepared to provide full documentation of his case. Written by AdamDep. Casino Data Team Lead & Complaint Specialist Submitted: 17 Jun 2026 Automatic translation:

The player from Finland raises a complaint against Kingmaker for failing to adhere to responsible gambling obligations after he disclosed his gambling addiction and requested account closure multiple times. Despite these disclosures, the casino continued to offer bonuses, and he lost his entire balance of approximately €4440, as well as an additional €900 due to withdrawal limits. He seeks a fair review and consideration for a refund.The player from Finland raises a complaint against Kingmaker for failing to adhere to responsible gambling obligations after he disclosed his gambling addiction and requested account closure multiple times. Despite these disclosures, the casino continued to offer bonuses, and he lost his entire balance of approximately €4440, as well as an additional €900 due to withdrawal limits. He seeks a fair review and consideration for a refund. Written by KuboCasino Analyst & Complaint Specialist Submitted: 29 Apr 2026 Automatic translation:

The player from Latvia had requested his account to be closed due to a gambling problem, but the casino had refused to comply. After he contacted the casino via email for account closure and did not receive a response, the player updated his claim to include additional deposited funds. The complaint was closed due to lack of further response from the player.The player from Latvia had requested his account to be closed due to a gambling problem, but the casino had refused to comply. After he contacted the casino via email for account closure and did not receive a response, the player updated his claim to include additional deposited funds. The complaint was closed due to lack of further response from the player. Written by MartinCasino Analyst & Complaint Specialist Submitted: 13 Nov 2025 Automatic translation: