Karjala Kasino— player complaints: 7 in English

I requested a cashout of $1,000 CAD on February 9, 2021. I was told that the withdrawal had been processed and could see on my transaction history that it had been approved. On February 16, 2021 the withdrawal was reversed and put back into my player account. I was told that the withdrawal could not be processed as my bank account number wasn't correct. I have withdrawn multiple times from this casino using the EXACT same information. When I questioned them further on this they just kept repeating that the account number didn't work. This makes no sense whatsoever as none of my banking or personal information has ever changed for the entire duration of my patronage on the site. They continue to offer incentives for me to deposit but I have no way to cashout. This seems to be a fraudulent way to collect funds from unsuspecting online gaming players. I want the $1,000 CAD that I requested and waited for!!!!

Karjala Kasino is unrightfully holding funds from withdrawal.

I was playing my bonus amount, when they suddenly blocked my account. Total amount in that moment was over 1000€ and it looked like i was winning something. I guess that was reason for that why they block my account. I asking why they block me and first they say that it's only incidental checking. But later they say that my account is permanently blocked. I asking reason but they can't say why.. They just say that they have permission to block my account if they want, even they can't say which rule i have violated. This sounds cheating in my opinion, because they can arbitrarily block account if customer have winning something and then say "we don't know why we block you, but we have permission to do that". Regards,

The casino karjalakasino.com operated by MT SecurdTrade Limited closed my account on 18/3/2020 and is refusing to pay out my winnings. They claim that this is regular security check and I have delivered required documents for them to prove my identity: - Proof of address (phone, electricity and internet bill) - Proof of bank account (account details, history, payments proof) - Proof of identity (copy of ID card front/back, selfie with timestamp on paper for facial recognition) My phone bill dated for March was under a family members name as he was the one paying it before. Upon delivering copy of the bill I also delivered a document stating that the family member transferred the numbers ownership to mine so I will receive bills under my name in the future. On the bill however, it is clearly visible that my number is being used by me despite who pays for the bill. Casino is now asking to provide them with ID card of said family member who paid for the bill. Due to the local law I would commit a crime by sharing identity of someone else than me. Casino's own customer service is not very helpful in this case and is not being co-operative. Casino should have enough documents to prove my identity already, as a player I should not be required to provide same documents for my family members as well. They have nothing to do with my own identity. I would like for my winnings to be sent on my account without the need of committing a crime. Delivering other persons ID card is punished as identity theft here. I hope this matter is taken seriously and Karjala Kasino shows respect for their customers in the future instead of asking them for impossible documents.

Hi! I want to ask you to help me to find justice in our dispute with Karjala casino. Karjala casino confiscated my win and closed my account and did not explain me why. I went to Gambling Grumbles. They contacted Karjala and that is what they replied ¨off the record¨ - "The player failed the KYC process after 3 long months of repeatedly not being able to provide standard documents". It did tell us quite a bit more, but specified that it is "privately to you". The situation with documents is not clear to me at all as it was them delaying my verification procedure. I sent them 3 identification documents - driving license, voters card and passport, they won't accept any. AFTER THAT they blocked my account. And all this happened in July. It is important to mention that Karjala returned me all of my deposits (3x100). I would like to get at least 700 EUR more as my win was 1000.

Turns out I am self-exclude from a list of casinos under the AgentSpinner and KarjalaKasinos licensing company and they allowed me to join and lose in excess of $4,000 plus over the corse of 2 weeks before blocking my account and saying I am self-excluded. It is impossible for me to know all the sites that operate under the same company . They should have never allowed me to create a account let alone Lose thousands of dollars. Two weeks after losing the money they closed my account and said I am not entitled to a refund. A Self-exclusion is law bidding and they did not take the correct measures to protect me as a problem gambler. I am entitled to a Full Refund. I have chats and documents to support this.

I have gone through 30 emails and a week trying to validate myself. Being a player of 15 years this casino has been horrible. Non responsive. Non compliant with emails. Now after being validated they returned my withdrawal 5 times to my account refusing to process it without explaining. No emails . Not in my junk folder or spam.. What a joke.