Kaboo— player complaints: 12 in English

So i have done a successful withdrawal from them through my bank.. but a week agon i decided to take a 30 day cool down from my gambling habits.. so i withdrew and they closed my account for 30 days. They cancelled my withdrawal cause i needed to verify my account which i did give them the necessary documents and an email from them saying its been verified. now i asked them to withdraw for me since I can't access my account.. first they ask for a bank statement which i have provided.. and they keep asking me for IBAN which i told them that Canadian banks only have BIC/swift code and IBAN is for European countries only. They approved my bank statement and said its ready for withdrawal.. i went on live chat and now i got an email asking for a bank statement again. They have done this 3 times. Asking for the same documents over and over again. So i have a feeling they won't withdraw the money for me so im here if you guys can resolve this for me. Please and thank you. I have records of their emails and chats.

Hey, I am contacting you in the sense that you could help me out. Let me tell you what has happened. 28th of January I deposit 50 € to Kaboo and claim the welcome bonus. After I hit a decent balance I start collecting bonuses from different slots or so called "bonus hunting". I will try to explain this below. I will use the word "bonus" for both free spins and bonus since they mean the same thing in this case. Some people like to call this "bonus hunting". The idea is to collect bonuses from slots for fun. Once you get a bonus from a slot you close the game and move to next one. The bonuses will be saved till you open the slot next time. Once you've decided that you have enough bonuses you start opening them one by one. Once I had collected enough bonuses I started opening them (this is very important: at the time I still had wagering left). After going back to the slots I noticed that some of the bonuses were missing. My first thought was that they were automatically opened since this has happened to me before on different casino. I went through every slot and some of them had kept the bonus. Once I had opened all of the ones that I was able to, I finished my wager. After 2 weeks of emailing the casino it turned out that the bonuses were actually bugged and I did not receive winnings nor could I open them at the time. The casino later restored the bonuses but they said that they can't pay the winnings of the bonuses because I am breaking a rule that states: "Winnings from free spins or bonus actions when the action is started with bonus funds but completed after the bonus is redeemed, lost or lost will be forfeited. ". This is what comes to me as an insanity. How was I supposed to know that their site wasn't working properly. How can they turn this to my fault. I haven't contacted them since that message because it seems they have made up their mind.

Kaboo casino closed my account after my very first deposit on 30 of September. They have asked to provide a few documents for verification and which I did. Since then nothing got resolved. The only they say is that my account is still on check. That lasts for almost 3 months and does not imply to end soon. Please help me dealing with them.

i have sent all the documents what they have asked for but still i am not allowed to sign up to the account or withdraw money.

Hello Team of , I play at Kaboo Casino thats hold on Betit Operations Limited. So Betit Operations is hold on the group License of MTSecuretrade. Also my deposits are send to MTSecuretrade. I have on different Casinos under MTSecuretrade self Exclusions issued Gambling Problems. ( E.g Risk Casino ) Kaboo Casino allowed me to play at his Casino so i deposit more of hundreds. This Casino also hold my withdrawl issued verifing! I Send massive documents ( new documents of my Provider,Bank,Neteller , and so on ) and all of them are possible to verify me (Live Support also tell me new documents are fine) So i play my money down. In the end i lost all of them. On some searches about this casino i find it out that Betit hold by MTSecuretrade. So what opportunities i have to change it in a positive goal for both sides ? In my opinion its not allowed by MGA Regulations to play at different Casinos under same license if user set an Self Exclusion on one of them. Registerring : 31.October I have before an Self Exclusion on this Casino 31 October 2018 and 31 October 2019. After this time i see that my account is open so i play here again. Think users have to claim the reopen of Accounts and not automatically! I therefore received no questions about player protection or had to submit an application to reopen my account. Hope you can help me to refund my money or find an positiv resolution for both sides. Also i talk to support of Kaboo Casino but there are uncooperative. Best Regards [EDIT]

[EDIT] Back in time before summer i was playing in this casino i have it some free money so i decide to try.Everything was fine i deposited money via paysafe card couple smaller wins couple looses with believing that i can win all my losted deposits and go on plus what is impossible in my opinion.I play litlle bit more and one day i win 3.500euro what been big suprise and maybe half of amount of my deposits (this website in history uses a price of loose and period loose and win )This day i make verification by sending couple of important documents (Im from Poland they dont have problem with my nationality but i needed to send my fast standing in Norway this is Police document) Couple days after ive been verified and my money was send to me.After this win i wait one week or couple days with comeback there(still i seen in history that i win 3500 and deposited and looses totally 8000 or more 1 or 2 weeks after this win i tried to get back all my money and i used last win plus my monthly salary to get it back and its happen i win 6950 euro(and started to happen things which i never seen before on this website the money was added before opening a bonus prize for exempel i dont needed to choose one of item in bonus prize and the money was added to my saldo instantly before uncovered item so i can choose whatever i wanted i will win 3000 no matter what i choose i win 6 euro bet x500(biggest win) which gives 3000 euro .Its looking like somebody sitting on same website what i see and remoting this game just for me.After wonderfull feeling of win i declared to withdraw my fantastic win and stop playing there because i seen many things which ive been litlle bit scary off(good Intuition) I try to push buttom withdraw but its showin off information that error 404 occupied couple refresh(on Main page they dont show information about blocking withdraws but deposited methods been still available weird ? After contact with support they sayid soon it will be fixed and dont suggest what to do in this situation which been schocked for me.Because why deposites are available and withdraws not and 2 weeks ago they dont inform about something like that. I decided to take 2 days off cooldown and after 2 days i comeback with believing that withdraws will works.But its not so again i contact with support they say the same and suggest to use SKrill e wallet which i didnt wanted to do this because its hard to manage this money after.In main time i started to play with this money and seen that the situtaion was not changing in consequention i loosed this money and started to deposit more and more via mastercard totally i loosed there 150 000 NOK.Which been savings of my life i feel mentaly broken(depressed) now i have couple thousands of credits my familly after hear what i do dont believing me ant think that im very sick they spend money on medical help i have thousand of dont paid bills but i believe in justice and i dont stop to try get all explain what this day happen and why they dont freeze this money and let me stay just to my disposition which i didnt wanted so far away from this situation its looks like mnaipulation.In couple days i go to interview to Polish embassy in Oslo Only one thing which i proceed and have hope is 7 000 euro get back this money on my account because they do it illegally to cancel withdrawalls without information on main site which was been treaten by me like warming to dont play this days which website is not function. Back in time they withdraws this money my first win 3500 euro manually by themself because i ask about it and that day this possibility was not possible ? Also i deposited much money after this loosse and after one month the website still dosent works so in my opinion this problem been proceed only to me . i added also screenshot its only one because my laptop which i played have wirus on disc but i saved one picture because all chat transcripts was not sended to mee.

I self excluded from Kaboo in August 2017 for 5 years. Able to access account again the other day and deposit. First they are saying I did self exclude for 5 years and now they changed and said one year. Don't have old emails. Positive it was 5 cause always do it for 5 or permanently. Also in their terms it's says you have to contact them to reopen account after self exclusion and 24 hour cool off period if want to reopen which did not happen either

I have been trying to withdraw some funds from Kaboo for a number of weeks without much success. Initially my withdrawals were being returned to my balance with no explanation. When I did receive a communication it was to say "due to a technical error with Neteller your withdrawal failed. Please request a new one". But when I logged in the balance was zero with no pending withdrawals either. I have communicated with them daily but received only short replies such as "your withdrawal is in a queue". Or "Our team is checking into this". The funds have now reappeared in as a pending withdrawal. I am not getting anyway with them.

Hi! Not so long ago I had a very unpleasent experience with Kaboo. It happened at the game double ball. As I was playing that night more of a "high staky" game, I got to the point where I bet a total of 224 dollars( 25$ on number 20, 50$ on 14,50$ on 31 and 25$ on 9 and 2 dollars each on every double ball number,so 37x2=74). I placed this bet like this, because when watching the last statistics, after the number that just has been, usually came up 14 or 31, and since they are next to each other, I placed the bet like that. As at that game there is very little time to place your bets,not like all the regular roulettes, I always place my bets in the beginning of the betting time. Just about when the spin was about to begin, it told me that my bets were rejected, and ALL of them were cleared. The numbers that came up were 14 and 31. This is very suspicious. I wrote to them immediately and they replied that this was not because of my connection and that their system had a couple of errors like this regarding me. They said that I would be contacted as soon as possible vie phone or email. Without even giving me a case number or anything. As I was not contacted, I wrote to them myself in 2 days. They found the incident I was referring to, SD-263788 and said that they cannot pay a bet that was not placed. As for the answer why was it rejected, they could not explain properly. It's all a problem of their soft and it was my "bad luck" that it happened to me like that. I find that very suspicious and I think there's a possibility that they have some kind of soft that analyses bets and when the chances that the player is going to win big are too high, they just reject your bet. Please help me get my rightfully deserved money. For my country this is a huge amount. I do not want a penny more,just the ammount that I would of have won in that particular game. Best, [EDIT]

I made three withdrawals on 17/04/17, x2 for £400 and x1 for £450. I have left it a few days as I understand the delays due to bank holiday. I have tried to contact today to see progress on withdrawals but there is no contact number. I have eventually found the live chat and enquired about my withdrawals. I was then told that there is no pending withdrawals as I have played through. From 17/04/17 when I submitted the withdrawals, there has been no communication to say that they have been cancelled. I certainly have not authorised or been made aware of any cancellations of my x3 withdrawal requests. I have also not played through any available balance as each time I visit the site I have had to deposit money into my play account! I just want to know where my £1250 is and when I will get my money.

On 23/11/16 I sent an email requesting my deposit limit be reduced to £100.00 per month. This was ignored and subsequently more funds deposited. On 28/11/16 I sent an email asking why this had been allowed and my request been ignored. At this time I also asked for confirmation of total deposits made and to self exclude. I received no response to this email. I checked and my account had been self excluded so it was obvious the email had been received. I sent a further email on 30/11/16 requesting a response. Upon further investigation I discovered that Kaboo are part of the same group as Thrills which I believe I had self excluded from some months ago. I sent a second email on 30/11/16 asking why my Thrills account had been self excluded but not my Kaboo. I have send further emails since requesting copies of their complaints procedure and also chasing a reply to my various emails and I have had no acknowledgement or reply from them whatsoever.

I had a win and every time I try to withdraw the form keeps saying wrong format for swift code. Was told it must be my computer. It is not. Then told it is the wrong swift code, checked with bank it is correct. Mow told I am putting in wrong code not swift code. Checked with bank I am putting in the code they use for international bank transfer. Now they will not do chat on kaboo will only do email. Tried to withdraw for last 2 days problem. 2 deposits last 2 days no problems at all.