Justspin— player complaints: 5 in English

Hej, Jag spelade hos Justspin för att senare få veta att de inte får erbjuda sina tjänster till Svenska spelare. Justspin likväl som Casino 21.com lyder under BP Group och när jag frågade deras systercasino så säger de rakt ut att de varken får eller kan erbjuda spel fast det tydligen gick från Justspin. Bild ett visar på att deras systercasino är spärrat och bild två visar när kundtjänst säger att BP Group inte är tillåtet överhuvudtaget. Med vänlig hälsning ▇▇▇▇▇▇▇▇▇▇▇.

So I played on justspin and few other of their casino sites, I went to live chat to ask where is my withdrawal that I got from Juspin and they told me that I had violated their terms and conditions and send me a screen shot of the section i had broke, so I think its the one where I have played on more than one of their casinos and i didnt know this before that it wasnt allowed. So now they only gave back my deposit and not the winnings, but I dont get it i basically just gave them free money by playing on their other casinos ofc they dont need to pay if I get withdrawal from those other casinos but I only got 1 withdrawal from the first casino, pls help

Hey! i played JustSpin casino 20.9.2022 and first lost my money. Then next day JustSpin give me 25€ bonus money and i use it and bonus money have long wagering 2500€ and i made it! I made it and i have it 361€ Then i try make withdrawl and they put me wagering again ! I dont unterstand why becaus i plaued pragmatic play Master joker 1€ bet and evrything is okey! then i convercation in chat about 2 hours. first livechat says it is my problem but second says it this casino have wagering problem right now! i convercation and she say it is casino problem not mine! then she ask me i waiting and now i waiting 2weeks and nothing hapend!!!! Everytime when i go ask they say wait! now i see in my casino and funds are zero and everything game history is cancelled.. Please help me!

I'm wagering out a bonus, and i was winning, i started a game, call Crystal cavern, and was set on a bet of 30 euro !!! Immediately i sow the thing, reported by chat a certain [EDIT], laughed on me, refused give me back the bet, that is not legal and not allowed. They manage the software, not us customers. Very unfair, to limit to call cheaters.

I deposited and played at just spins and luckily won some money back. I had already submitted my docs and they were all approved. They have two options for withdrawal one is credit card so I asked for my amount to be credited back to my card. Two days later I get an email stating their were "technical difficulties' with no further explanation. I was then asked to use the other method which is by bank transfer. I entered the information as instructed on their site then a few days later I was advised this was not good enough and I need to submit a statement. I did this but then they advised this was not good enough and now need a statement with my IBAN and Swift Code. I know that Canada does not have IBANS and banks here never put the swift code on a statement, actually i don't think any banks do. I spoke to my bank who advised it is impossible to get this document. I replled to customer service but they do not try they just give me the same generic response that they need a document I cannot provide. I feel lost and helpless and feel like I will never get my money back. I sent them a copy of my cheque as it includes my name, bank address, account number, transit number and institution number but I know they will say it is not good enough. It is giving me anxiety as I am currently out of work due to COVID19. Please help me in any way you can.