JetSpin— player complaints: 6 in English

Hello can i ask if you maybe can help me to cash out from jet spin casino. The casino closed and i have a pending withdrawal of 2.000,00 USD. They tell me to wait and on 15.10.one representative of the casino tell me that my wining will be transfer to my bank, and ask me to send my ID, IBAN, swift and a bill to prof my address. When i ask when i will get my money they told me that the payment is just processed and to ask to my bank. I didn't receive nothing, they didn't pay me and if you can please help me, if you can. Just tell me what i can do to have my money?

Hello, Last week i withdraw from you're casino 200 euro and yesterday the cash went in my account. But today my account was -220 euro,when i checked the history i noticed that you sent 400 euro to my account instead of 200 . But without any notice you decided to take the money out of my account and leave my account on minus,wich i never allow to happen. This will have serious circumstances for my mortgage plan,basically i might not be able to get a loan in the future. Also i had account on over 20 sites from you're company,and i self excluded myself from all of them and yet you still allow me to sign-up on other sites of you're. That means you are breaking the law,once i'm self-excluded you shouldn't allow me to gamble on you're platform anymore. I'm an addicted gambler and you took advantage of that,i'v lost more than 5500 euro from when i first excluded myself. I can prove that with emails and bank statements. Before i take this forward to the Department of Justice,court and also to AskGamblers.com and gamblersrock.com i can make a deal with you. Basically if you refund me 1500 euro i will not take this forward,i think it's a good deal for both of us. You can check in you're system using my email '' [EDIT]'' the fact that i was excluded from most of you're sites and yet i was allowed to deposit on new ones. I'm waiting for a reply from you 48 hours,after that if i don't hear anything i will take this to court. Regards, [EDIT]

I received a bonus offer for my birthday. I made a deposit and started playing. Within the hour I had a balance of of 1650 Euros, or something around that. When I had closed the game to check my wagering requirements, it said I had completed 4 % of the wagering. However right next to the bonus It said "stage - lost". I quickly checked my balance and it was near 1500, things did not make sense so I headed over chat and told them that my balance keeps dropping and my bonus was automatically cancelled. During the chat, the rep mentioned I made deffered bets, I don't even know what that meant until she explained it. I told her I did nothing like this and I was sure there is something with your system. All I did was close a game to check my wagering requirements. Then I found out my bonus was cancelled and I had a balance of 1500 left on my account. She told me she would let the Technical team know and get back to me. I went on chat again the next day, obviously my balance is zero. This chat rep says this : "All casinos on the software Net Entertainment prohibit the use of "deferred bonus rounds and free spins". This means that the player is explicitly forbidden by the rules to take the following steps: playing with bonus money to close the slot before the actual performance of the bonus game, and then (when the bonus is won or canceled) to return to the bonus in the real money game mode." All I can say is that none of this happened. I was not on a bonus round, nor did I forfeit the bonus myself. I honestly hope this is a not a ploy from the casino to remove my balance and claim that I did these acts. All I want is my full balance back so I can complete the remaining wagering requirements please. I have decided to open the complaint with you just incase they decide to put false accusations on me. You can ask for my game history, I also took a few snaps of my account balance while I was on chat.

I started with a balance of 250 usd in my account ready for withdrawal last july 27, now waiting after more than a week im down to 159. I didnt avail of bonus so it is clear for withdrawal. My main mode of deposit was visa but my withdrawal was discarded more than 8 times already. All documents have been submitted and verified. Support from jetspin kept saying they dont support withdrawal via visa and bank. They want me to deposit again by mastercard and it declined again. Now they want me to deposit again by neteller or skrill using a vpn but i refused. I tried to contact live support but they dont know what to do and just told me to email support. Please help me as i have been waiting. I have joined more than 10 casinos and they successfully sent my withdrawal via visa or bank.Thank you.

these guys owe me 4000 AUD they have been using the excuse of a technical glitch and discarding my payment.they have done this 3 times and after an email the first time they said they had fixed there issue and for me to reload my payment and it would be paid.but nothing today was the third time I found the payment discarded.im broke owe money rent and I need my money please help me.

To whom it may concern, I'm sorry to contact you but, I have tried to find resolve with the casino, to no avail. On Tuesday 27th March 2018, I registered and made two small deposits on Jet Spin (www.jetspin.com - Curacao license number 131879). I registered with them as they are operated by Direx N.V. whom I am a regular satisfied customer of, so thought I would give this website of theirs a try. I lost the first deposit and welcome bonus, but successfully wagered the second deposit and bonus so requested a withdrawal of 200 euros. As expected, I received an email shortly after requesting verification documents. I sent them a copy of my passport, screenshot of deposit / online banking and most recent mobile telephone bill showing my Dutch address. However, they replied with a badly written email saying my winnings had been removed as I was playing from a restricted jurisdiction - the UK. I am not a citizen nor resident of the UK and nor have I been for 12 years. I am indeed British but reside in The Netherlands and have Netherlands ID which I have provided - The Netherlands is not mentioned as a banned jurisdiction in their terms and conditions and is clearly accepted. They also do not clearly state that it is the British nationality that is forbidden; they simply saying ''Players from....'' after mentioning their terms about where you are accessing their website from. I sent them 2 emails to explain that I am not playing from the UK. To speed things up, I went to their live chat and was greeted by somebody who was obviously expecting me. I tried to explain that I do not "reside in the UK" but they claimed that having a UK passport was good enough reason to confiscate my winnings. I have never heard of a nationality being rejected. I understand this can happen when the jurisdiction / location of the IP address you are playing from is prohibited, but this is not the case in this instance. I regularly play at other casinos operated by Direx; namely Play Amo, Red Ping Win, Gunsbet etc. They have the exact same terms and conditions (word for word), yet I have been successfully verified and made several successful withdrawals. Sorry to repeat, but this is because I am playing from an accepted and allowed jurisdiction and have sent the documents to prove this. I kindly request that they release my 200 euro withdrawal. I can provide all chat transcripts, other email correspondence, proof of my address (most recent mobile bill dated March 2018) and a screenshot of the online terms and conditions I am referring to / in compliance with. By confiscating my winnings, they are breaching their terms and conditions. How can a casino discriminate against a nationality - I am an experience online gamer so for me this is unheard of. I would like to thank you in advance for your time in helping me to resolve this misunderstanding. Kind regards, [EDIT] Registered email address: [EDIT]