Jackpot Village— player complaints: 14 in English

I won 480 on jackpot village I went to log in and check the Status of withdrawal to see they have blocked my account and took my winnings and give me my deposit back

I withdrew 1000 on April 12 and waited 10 business days so I chat with them and said payments made an error. They are suppose to email me back but no response yet

I have been a regular depositer for some time and I won 350. My account has been verified etc. Now they are saying some deposits are not coming from GB which they have through my PayPal account. I've sent all my PayPal transactions through to them, but there just making up excuses saying I have to wait for them to be reviewed. This has been going on all week. I've received no reply from the accounts team. I'm starting to think they just don't want to pay out.

They have stalled my payment for 9 days now, claiming there is a problem with my provider (Trustly) My withdrawal was accepted December 1 st, Since then until today December 9 th, they have failed to show any proof that they have: A. Made any transactions to Trustly B. That Trustly has had any issues receiving the payment to me I have many times asked for a transaction copy, something they have failed to provide. They have also closed my account, claiming that I am being "reviewed". Their support has absolutley nothing to say except "the x,y. z team is working on your complaint and they will contact you as soon as there is anything new". Overall, really unprofessional casino and you can tell that they are stalling you on purpose and with strategy. Very disrespectful way of treating customers.

Hello I have played on 10 01 2021 on Legacy of dead 40cents i have take 56 spins and win 792 euro after finish the spins this message appear Internal server error and my winning not was in my balance but in my history game are all there so what to do?thanks

This casino demands so weird documents about me. I sent this casino all documents they asked and it was accepted. Then they keep asking my other bank accounts full bank statements. I read their terms and conditions, and there was not about that they can demand all bank accounts. This is just their style to keep my winnings on their casino. I bet they have no intention pay my winnings. I have read from here and internet alot from this casino company.

I sent my documents for verifying my account and they said that I will get an response in 24 hrs. They promised that handling documents takes max 48 hrs. Now both of those times passed and I have heard nothing from them until I asked about this in live chat. The person I was talking to told that it can take 10 DAYS. They are lying all the time and I'm sure they will not accept my withdrawal. I was playing fairly and the casino keeps lying to me and acting unprofessionally. This casino is not doing things like they should be. At first they didnt even inform me at all that they need any documents from me. I even checked the spam folder from my e-mail - nothing from them. [EDIT] delaying the process which should take max 24 hrs. It has now been 5 days since I made the withdrawal. Please help me because there is nothing I could do anymore.

I was promised to get the refund from the casino after I had sent all required documents, but I haven't heard from them almost two weeks. The complain is about why it is very easy to register (just a simple form) and to make the deposit without any limits for start playing, but when you want to make a withdrawal there are a lot of requirements such as limit of money, copy of passport and proof of residential address, waiting 48 hours for approval and etc. For compulsory gambler it is no help from casino side, just only losing all money. It is unfair rules according gamblers without control. And one thing more, how could I be allowed to gambler here if I had been blocked from the gambling on the internet a year ago.

I have been a member of Jackpot Village for almost two years. I registered with my RBC account info and have never changed my banking info. During the time I've been playing, I've received several withdrawals without issue. On April 19, I requested to withdraw my winnings of $200. One week later I received an email stating that my withdrawal failed and to submit a bank statement so it could be processed. Over the next week and a half, I made several inquiries as to the status of my winnings without any response. I then received another email saying that the withdrawal failed again and to provide n alternate bank statement. I asked repeatedly why previous withdrawals went through but this one hasn't. I never received a response. I spent numerous hours with Chat Support who couldn't tell me anything and referred me to email [email protected]. It is now one month later and I still have not received my withdrawal. I have instead received an email stating that it was paid on May 4 and that it could take 10 days even though I received an email on May 12 requesting the alternate bank statement. This situation has been extremely frustrating . I no longer trust this casino and I'll never play it again! The folks working in their Finance and Support Dept are constantly providing inaccurate info as to this issue. I hope you can help resolve this matter. I have all the emails as proof my winnings have not been paid. Thank you

        I would like to make a complain on the jackpotvillages decision to confiscate my winnings.     They claim that i have betted for more than 50 kr while the bonus money was in play. So they decided to confiscate my bonus winnings.     I disagree on their decision, I only bettet from 20 kr to 40 kr on Gonzos quest with the bonus money in play.     I did play for over 50 kr on the live blackjack table. But that was not with bonus money in play. The blackjack does not contribute to the wagering requirements, and the bonus balance does not appear when you play blackjack.     I have wagered the bonus 40 times, playing Gonzos quest, for less than 50 kr     .        

made a deposit of € 100 on January 10th. I used "Rapid transfer" as a payment method. This method is comparable to Trustly. .I received a bonus of € 100. In the end, I wanted to withdraw € 3,300. I was refused this payment because I violated the 7th bonus condition. I would have deposited with Skrill and therefore had no claim to a bonus. I didn't deposit with Skrill. 1. I have paid with Rapid Transfer, which debits the money directly from my bank account. 2. The bonus terms do not say that Rapid Transfer may not be used 3. Why did I get a bonus at all if this is not allowed at all? 4. Why is a reputable casino not kullant with such a small payout? I can send u some screenshots if u need. Also the Live chat said, that it is allowed to claim a Bonus, paying with rapid transfer. So the problem maybe is, that rapid transfer is a service "powerd by Skril". but u dont need a Skrillaccount for using this payment method. And nowhere stands, thats its not allowed to use rapid transfer, and also on the webiste is no note, that rapid transfer is powerd by skrill. I hope u can help me

This casino is a member of the group: Ivy Affiliates - ivyaffiliates.com/ The operator of this casino is: White Hat Gaming Limited - https://www.whitehatgaming.com / license Number - MGA/B2C/370/2017 On December 11, I registered at this place. When registering, I was asked to select the currency of the my account. The account currencies were offered: CAD, EUR, GBP, NOK, NZD, SEK without any restrictions. I chose the account currency: Krona is the currency of Sweden. ISO 4217 — SEK code. Made a Deposit in the amount of SEK 210. After the evening of the game, I had 7702.0 kr on my account. I have created a withdrawal request of 7700kr to the same payment system from which the funds were deposited. After that, I sent all the necessary copies of documents to verify the account. After a while my account was fully verified. However, I got an email from smash with the following information: Dear [EDIT], Username: [EDIT] We hope this email finds you well. We have closed your account due to you registering in the incorrect currency. Your withdrawal has been cancelled and we will be returning your deposit of 210.00 SEK We do recommend that you register a new account with the correct currency which is EUR. Kind Regards, Accounts Team. Jackpot Village What does it matter what currency my account is in???!!! This is complete nonsense and only a fictitious reason for the confiscation of funds! Smash rules I never broke. I ask you to take time for this situation. Ready to provide all screenshots and necessary documents. Thanks. P.S. Every time I am shocked by the behavior of the casino more and more. It turns out that the presence of a Maltese license in fact an empty word!

Hello. I am making complaint about jackpot village casino. Before I closed my account in Casimba first. I told them about my gambling problem and that I want my account in Casimba and all sister casinos to be closed. Then i still managed few months later to open account in Fruity Casa, wich is the same owner/sister casino of white hat gaming. I asked them to refund my money because I managed to open again account on their license even they told me I can not open account in any sister casinos in white hat gaming for next 5 years. Okay Fruity casa did not give my deposits back and they told me this time its not possible for me to open any accounts in white hat gaming. And i didnt even try because I hate that casino. Now after almost 6months I have been working on my problem and I decided to open a new account in this new casino jackpotvillage. I deposit almost 3000euros and i was thkinng why the agents on the chat sound so famkliar. And I saw it was whitehat gaming. So then I again asked to close my account and told them to refund my deposits, because it is not fair that I managed without gambling problem again opening account there and making my healt go worse again. So I am only asking to refund my deposits that i was not supposed to be able to make in a first place. If they tell me that I can not open anymore accounts in white hat gaming sites I believe them, they told me this time in jackpot village exact same thing. Next 5 years I can not open. Plus I asked them to send me chat with fruitycasa and casimba, but they told me they will not send them, even i got emaim from the department saying that they are aware of my old chat conversations with fruity casa and casimba. I only want to close my way to make new account on whitehatgaming and my deposits back that I managed to deposit. Please help

I had signed up for jackpot village and took their 200% match offer. I am an experienced player at many casinos including sites affiliated with jackpot village. My previous experience with these other casinos affiliated with jackpot village have all been positive so I signed up and deposited. I read the bonus terms and they appeared the same as most casinos apart from a higher wagering requirement. I couldn’t bet on games over $5 that were associated with the bonus. These are all things that I’m well aware of. I had a very good win on a game and had a balance of over $4000. With still a lot of wagering to do. My understanding of wagering is that there are games the do not contribute anything to wagering. These games when you load them will only show your cash balance. Therefore if they are only showing the cash balance and do not contribute To wagering then the $5 max bet does not apply. And in the affiliated casinos of jackpot village for example 21 prive who I have a great relationship with that Is exactly how that scenario works. So I played some bonus buy games like white rabbit, played some live games like monopoly all with my cash balance only not even thinking about it. I eventually completed wagering and withdrew $1500. 2 days later I received an email saying that I broke the wagering rules by betting over $5. I asked for proof and 10 days later it finally arrived- after being ignored many emails and live chats later I might add!!!! What it showed in the spreadsheet was that the only games I bet over the $5 limit were the cash balance only games. I queried this via email with jackpot village two weeks ago and I am yet to hear a response. I would highly recommend not going anywhere near this casino.