Jackpot Villa— player complaints: 7 in English

Won money Sept 2020 still not recieved it talk to chat every day ,say I will get it but nothing

I requested a withdrawal on 28/12/2020 they emailed me on the 30/12/2020 asking for my ID documents which I sent them the same day I waited about 10 days and when I hadn’t had any correspondence from them I went onto live chat and they have gave me every excuse they could why I haven’t received my money last Friday 5/03/2021 they told me I would definitely have my money in my bank account on Monday and when it wasn’t there on Monday I went onto chat again and they said due to an unforeseen glitch it delayed the payment but it would definitely be paid into my account today so I’ went on chat 10.30 today 9/03/2021 and was told by the end of the day I would have my money I went back to chat at approximately 3.30 today and again was told I would definitely have my money by the end of the day so when it wasn’t in my bank account by 5 o’clock today I went back to chat bcos basically it’s the end of the working day and they completely ignored me.a few times I’ve said to the chat agent I don’t think I’m going to get my winnings am I and he has always insisted that I will definitely get them but I’m starting to feel really despondent about it now

I requested 3 withdrawals from the site on the 28/12/2020 and I’m still waiting I’ve sent 6 emails and never had a reply I’ve been on chat nearly every day from mid January and they say you will have your money soon and it’s just excuse after excuse they promised me that I would definitely have my money last week but it didn’t happen and their chat agents are not very helpful bcos they can’t tell you what is happening they don’t have access to that information so basically they can’t help you and they are ignoring me when I go on chat now, I’m hoping and praying you can help me it’s a lot of money to lose I’ve also asked them a few times now if there’s a problem with my withdrawals bcos there has to be a reason why 2 months after requesting a withdrawal I’m still waiting but I’ve been assured more than once that there’s definitely not a problem. I’m really really stressed about this now Thankyou for helping me fingers crossed ? you can

I deposited 350GBP in a series of smaller deposits and won 450GBP. After stringing me along with excuses for weeks they finally tell me they have paid my withdrawal. I wait a couple more weeks and still nothing arrives, so I decided to use their live chat to get help. All the live chat will say is "its been paid" but provide no proof at all and will not respond to my emails for support. They have now suspended my account and blocked my IP address from live chat. Having done some research i can see that they are using a Ltd company name that is showing as "dissolved" at companies house. Also all deposits are made to Lagos, Nigeria and a currency change fee is charged!! [EDIT]

I have played and deposited on this casino and won a total of £540 in separate withdrawal amounts and have not received a single one. The first withdrawal has been pending since 11th December. I was told the funds would be in my account then online assistant said it would take more days I am constantly being fobbed off. I get no reply when I email their support they have received all my ID to process the withdrawals told me online that they have and yet I still have not received my withdrawals

I registered as a new player and deposited at Jackpot Villa around the end of May/start of June. I made a few deposits and won just over £800 and at this point I decided to withdraw my winnings.By this time I had deposited £400. I checked my account daily to make sure the withdrawal was still processing until I found I could not log in. Requesting a password also did not work so it was at this time I contacted live support. I was informed there had been a technical issue and I needed to register again with the same details for my existing withdrawal and account details to map over. I registered again but the funds were no where to be seen. After many live chat conversations my balance of £836 appeared and although the £836 showed in my balance, I was assured the withdrawal was still processing. A good few weeks later (19th) I received an email to advise they could only process £400 of my withdrawal due to a technical issue. I did receive the £400 which was returned as refunds to my bank card, but the other £436 is still outstanding and showing in my balance. I have contacted support via Live chat two to three times a week since and I am told a request will sent and to be patient. Each time I contact support I am told they will send a request to the finance team and they will be in touch in a few days or in some instances, tomorrow. I must have been told this 15 times plus over the last few months but there is never an update or follow up. I have emailed the finance department directly twice as also advised by support but I do not get a response. The first email was sent to the finance team on the 19th June. I was originally informed it would take about 7-10 days to process the withdrawal from when it was requested. In a majority of instances it is the same live chat agent I speak to and tonight, after waiting another four days since I last contacted and asked for an update, I was told yet again they would send a request. I explained this has been going on for the best part of 7 weeks and was simply told "I cannot help you". When I challenged this and said but you are support so I don't know who can I you can't, the response I got was "we do not see financial transactions". The chat was then immediately ended by the agent with no further conversation or chance to respond. I have some of the transcripts from chat but not all.I have also never accepted or used a bonus so there is no reason for the winnings not to be paid. All my deposits were cash deposits without any bonus terms or wagering requirements. I am now very concerned that this money will not be paid and they are just waiting for me to give up. This is a lot of money to me and I won it legitamany. I would be grateful if there is anything you can do to help or any advice you can provide. Thanks,

Hi, I recently received a text offering a bonus at a new casino called 'Jackpot Villa'. Foolishly I took the bonus and had a reasonable win. The casino has now gone completely quiet - emails are not answered and a single point of contact on chat (always the same guy called Kevin) does not respond. I have asked for the casino's ADR but Kevin claimed not to know and assured me that I would be emailed - these emails have not materialised. I won the money on 09/06/2020 and submitted ID the day after so while I appreciate that not an awful lot of time has passed by most casino's standards, the complete lack of communication has led me to think that this may be a complete scam. I would not like anybody else to get ripped off by these characters so I hope that this site could raise awareness of this casino and advise others to avoid? Kind regards,