Ignition— player complaints: 10 in English

I emailed my DL and proof of address as requested to verify my account. The Ignition verification team has not even acknowledged my email after a couple weeks, making it practically certain that they intentionally ignored it. They may also be looking to leave my account banned in practice, while only saying it is "temporarily disabled" pending verification. The least they could do is provide an update or some explanation of the wait time (after all this time, blaming a long queue is no longer valid).

I was betting $10 per spin and got all 3 bonus symbols to unlock a spin on the bonus/jackpot wheel which has 23 prizes ranging from 5x-500x your bet & 5 jackpot prizes which were $1k-$463k at the time. However, the bonus wheel didn't open and no prize was awarded. I took a sreenshot along with a video of myself opening and closing the menu and exited the game and contacted their support team. I explained the issue and sent the screenshot, a few minutes later the support agent replied and accused me sending "edited images", called me a "mentiroso" (spanish for liar), and said he was going to escalate the false claim. Later in the day I finally got to speak to a supervisor & after reviewing the previous conversation I had the supervisor apologized for the way I was treated and said it was "very unprofessional" & said he could tell right away that the image I sent was not edited and what had happened was they received a different result from the server than the actual outcome, but they needed more time to investigate what went wrong. Meanwhile, he issued me a $150 bonus with a 35x rollover to make up for how the support agent acted. I called to get an update and I was told the case was closed because the bonus I received was $100 for how I was treated & $50 was compensation for the actual issue with the bonus/jackpot wheel. I asked them: "how would a $50 bonus with 35x rollover would be considered compensation for a spin on the jackpot wheel with a $10 bet using cash funds?" I was told that their investigation concluded that it was a "display error" and what was shown on the screen was an incorrect response by the server. They then said that the bonus I received was not compensation but a gesture of goodwill. The complete opposite of what I was told earlier. Their gaming license specifically requires their operators to respond to user claims with professionalism and they clearly violated this rule before they decided they can decide what's shown on the screen is not the true outcome.

I had been a customer there since 2016 and Bodog before that. On Sept 9th 2021, my first deposit of $50 was declined by my credit card company. I called the credit card company and they said they would release the money. I called support at Ignition and they said the $50 charge did not go through and to try again. I then made 4 deposits over the next two days. When I tried to get my $50 back from my credit card company, Ignitions response was that the $50 charge did go through. Not only did my credit card company deny me the $50 Ignition also took $50 from my account and then closed my account. I have spent several days being mocked and ridiculed by their support team and still they claim my account is enabled and I can log in. But I have tired on 4 different browsers while chatting with support and it still says my account is disabled. I have copies of the running bank ledger, letter from Capital one, emails, screen shots, I have saved it all. I thought that was the worst part of it but then I get an email from Bodog yesterday saying someone is trying to change my personal information on my account and was it me. I immediately sent them an email saying no it was not me. This morning I get an email from them saying its nothing to worry about, of course I responded angrily to them, (what the fuck) is wrong with your security team if you are not going to look into this?

I made a Bitcoin deposit on 12/10/19 and its been a week and I have not received my money. I spoke to several customer service employees who gave me several different answers but have yet to resolve the issue. I have a copy from Blockchain showing the transaction as completed. It is so frustrating that I cannot get my money.

I made a $50 credit card deposit on 11/08/2019 for $50 usd. The deposit on ignition said failed, but when I checked my bank account it was deducted. I spoke with there customer service and they said it was on pending and would go through. I looked at my bank account and it did show only pending. Then on 11/11/2019 I checked my bank account again to see if the purchase had fallen off and the $50 was back in my account, but it had instead changed from pending to a completed purchase. I then contacted them again add sent in my bank statements showing the purchase, but was told I would still see the money back in my account and it showed it not going through still on there end. I still to this day am missing $50 and my bank still shows the transaction as a completed purchase. The casino still won't credit my account the $50 and I'm getting very frustrated with them as I've shown proof , but still nothing. I don't know why there being like this to me as I'm a titanium player which is the second highest level and deposit thousands of dollars a month into there casino. Any help on this would be greatly appreciated. Thank You, [EDIT]

I playing slots at ignition Casino for over 7-months now and since the start of 2018, I noticed that the slots were playing differently. It seemed that the RTP was much lower as my losses have been extraordinary so far this year. I expect losses but not over $5000 of the $8500 I ha e deposited. I have contacted Ignition onchat and is phone asking what was going on but they assured me that their RNG is certified by iTechLabs and I downloaded the certificate provided via link on their website. I thought I was going crazy until today, I looked on the website and the link to iTechlab certificate was gone but Ignition still stated that they were: “How are casino game odds determined at Ignition Casino? We value and uphold fairness at Ignition Casino, which is why our website is supported by an impartial third party (iTech Labs) to maintain the reliability and integrity of our games. In fact, a pseudo Random Number Generator (pRNG) selects the winners randomly.” I contacted iTechLabs right away and was informed that they no longer certified Ignition’s slots RNG and Tina there certificate was take. Down on feb 26, 2018 as required by iTechLabs. I am a loyal player at Ignition and feel I ha e been mislead over and over again that the RNG was certified. I asked about a zillion times since 2018 started. I informed igntion tod@y about the website lie they have up and they said the dispute department would be calling me to compensating some of my losses. I ha e gotten no phone call and the website has not been changed to remove the false state,ent regarding iTechLabs. I realize that I did pay. It was under completely false pretenses and think I am owed at least $1000-$2000 back for,this reason. I was lied to countless times the last theee months and would never have deposited so much if igntion has been honest. Can you please, please, please help my The Pogg?? Thank you in advance. I have screeshots of chats and here is link to webpage with the false claim: ignitioncasino.eu/help/how-are-casino-odds-determined

on Jan 16th 2018 I requested a withdrawal request for the amount of 4000.00 to Ignition Poker by means of wire transfer. I have had numerous phone contact with them regarding the whereabouts of the funds as I have yet to this date to receive the funds.I authorized my fiancee...[EDIT] to talk to them on my behalf..After numerous phone conversations..they informed me that the funds were transferred to my bank..but they are not there and are attempting to make me jump through numerous hoops to process my request...Please help me as 4000.00 is alot of money to me.

I put int for a bitcoin withdrawal request for $400 on January 2, 2017. Since it has been well-over Ignitions 48-hour time-frame, I called them once this morning and got no where. But when I called again this afternoon at 4:47pm the rep but me on hold for about 10 minutes and came back saying to check my account and bitcoin wallet in the about 5 minutes and I would see my withdrawal processed. I said thank you so much...and an hour later when I got home, I checked my bitcoin wallet...nothing and checked my Ignition account and the $400 was still sitting there. I called them again and the rep gave me the run-around. It is not fair or ethical of a casino to tell a player to check in 5 minutes and the withdrawal would be processed and not do this. Please help me as find out why Ignition would say this and now are blowing me off. It is very upsetting to me.

I cashed out and requested a check by courier as I didn't have a bitcoin account at the time of cashing out. I also wasn't aware that it was illegal to cash an international online gambling check in the U.S. I asked them to cancel the check, they asked for a scan of the check with bank stamp, I provided that and an e-mail from a manager at my bank explaining why it was not able to be cashed. They asked for the same information twice, and told me to make another bank account and try there. I explained it was not legal to cash this check in the U.S. and they sent the same cookie-cutter request for information. Obviously if my bank stamped the check and I have it, it did not go through. Today they told me they needed the check to be stamped "rejected" or something to that amount, and I needed a formal letter from the bank telling my why it was rejected. This process has been going on for well over a month, as the check was returned on Nov 6 of 2017. I got fed up and don't know where else to turn. I simply want them to cancel the check, I'll pay the $40 stop payment fee, and I just want it to be credited to my account so I can take it out in bitcoin. This has caused financial hardship as I thought I had the cash, and used it to pay bills, then my account went negative. Any help would be greatly appreciated. The check is not stamped with anything other than the bank's deposit stamp, which again, I would not have if it wasn't returned. It is on a national "Do not Transact" list due to it being an international online gambling check. Please let me know if you are able to help. Thank you so much, [EDIT].

Yes I have an issue that I feel I was not treated fairly. I signed up and was playing poker. Now the same exact cards would come two or three times and that happened several times. The players are working together to keep bidding you out of even seeing the flop. And would go all in every time and so getting your blind so unless you wanted to go all in they just sit there and do this over and over till I was out of money. I never got one good hand. Thanks