Hopa— player complaints: 22 in English

Good Morning Last month I did numerous bets on a race at Fairyhouse on the 24th of January the 14.05 For some reason they(Hopa,Mr Play and Betiton paid out all the winning bets as normal but a few minutes later they took back the winning bets and put them as pending , they stood as pending bets for over 5 days . They then decided to void them claiming an error in their pricing. There was no error in the prices , it was a weak excuse not to payout the two horses that placed, and they obviously didn't void all the losers I had on the same race, and if my winning bets had not placed , they definitely wouldn't have voided them!!! AL Gasparo and Jasmin De Cotte were the two horses that placed that they voided The place part of the bet on Gasparo ranged from 16.25 - 18.00 while the win ranged from 85.00 to 51.00 The place part of Jasmin ranged from 5.5 to 7.0 while the win ranged from about 28.0 to 21.00 The places of these horse were normal and definitely not a palps. The win prices were also normal and were in or around the same prices as other bookies doing the race I have attached all the bets I had on the two placed horses from Hopa , Mr Play and Betiton, plus a screenshot of Betfair´s starting price They didn't give me a dispute code , but said the matter is closed as far as they are concerned the bet Id numbers list are Hopa 4887435 4887395 4887255 4887194 4887039 4886932 4886821 Mr Play 4886727 4886787 4887075 4887461 Betition 4886769 4886745 I can give you all the photos of my losing bets on the race too if required ? I can make three separate claims if its better, against Betiton, Mr Play and Hopa if its better? As they are all from the Aspire group maybe its best to just do one for all three?

On 2/08/23 I complained at Hopa's support about bets which they cancelled, although there was no real reason to do that. I placed bets on Eos Lund Women to win against Alvik Basket Women. They canceled those bets, giving a false reason that there was an error in odds. I checked the odds offered by other bookmakers for that event and they were similar to these which were offered by Hopa, so that wasn't a clear reason to cancel my bets. During the period of time, since 2/08/23, I reminded them several times about my complaint. Everytime they responded that their relevant department would contact me, but it still hasn't happend. I would like to ask you for help.

I first asked for my payout on March 23rd, 16 days ago. They said my bank information (IBAN, SWIFT, etc.) wasn't sufficient for a wire transfer, and that I had to send a bank statement via live chat or by email. They blocked me from live chat and email both. They closed my account. I sent four or five messages via their contact option on the website, asking them to unblock my access to live chat and/or email contact. Each time they ignored what I explained, and told me to use live chat or email to send my bank statement. This is impossible for me to do, as I explained. I tried another email address of mine, and that was blocked too.

After joining this casino ive had to cancel my debit card as my bank have warned me over fraudulent activity... the pending withdrawal is on my old card im being asked for proof from my bank the card is cancelled my bank doesnt provide this

Hy, I have an account with hopa for a while now, and today I logged in normally, had over 1000€ in my account, and then a few hours later my account was suspended and I received this email: We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. As a result of the investigation conducted into this matter, we have taken the following action on Hopa account; • All pending wins have been voided • The account with [brand.name] permanently suspended We must further advise you that the business relationship between us has ended, please refrain from opening any new accounts with us this also means using amended details or alias. Any new accounts located will also have the above action taken You are their ADR so I am hopping you can help me with this. I contacted them on live chat that they can close my account if they want but that I want to receive the money i have in my account, as I did not use any bonuses, did nothing wrong and I was told that all my funds have been voided. Now they can void my pending bets, but they can not void my settled bets from a week ago that I placed with them normally, and steal all of my money. I also have an account with them with karamba and betiton, again I used no bonuses with any of them, I just used them normally for betting, and I received the same email from them as well. They are all owned by the same group, but nobody says that it is forbiden to open accounts with a few of them as they have over 50 sites. Now they have over 3300€ of my money on these 3 sites, and all I want is to receive the money I have with them back. I got no explanations of what I have supposedly done wrong, I used no bonuses ever, and I did nothing to cheat, I just placed bets from 10-25€ with them on the markets they are offering. I hope you can help me with this and warn other players what is happening here.

Hopa casino advertised and had in their terms and conditions a bonus point system whereby you coyld redeem bonus points for cash as a result of deposits , this was on their website when i joined at the beginning of june , a week later after making several deposits i requested my bonus points only to be told they stopped doing that in november of last year and informed all customers via email that they could no longer recieve bonus points , I explained that as id just joined in June I couldn't possibly know this and also sent them a screenshot of it still being advertised , I asked them which gambling commission was responsible for them and they replied that as a goodwill gesture they would refund all deposits minus withdrawels to my bank account , since then they have given me every excuse possible as to why it hasnt been paid , when i asked for their ADR provider they told me it was IBAS , they will not correspond with me properly and continue to say it is under investigation and that they are contacting the payment provider to see why the funds havent been received by myself , i have dated screen shots with their misleading information about bonuses and i also have copies of all emails where they still say they intend to pay me , this has now been going on for well over a month and in fact i asked for escalation 6 weeks ago , they have said its been escalated and will email in due course but when i ask what is happening i get different answers inc luding " i am looking into this personally " with no name assigned to the message and when i ask who it is im ignored , I have all correspondence from screen shots and i also have their bonus offers screenshot with dates to show what they were offering before i contacted them and they amended their website.

I made 80 euro deposit on hopa.com and played sportsbetting. After several placed bets some winning and some loosing I hade more than 600 euro on my account. So I asked for withdrawal of 601 euro and got email asking documents for verification. I sent all documents asked from me. In meantime one of my bets was voided and hopa took my winnings for that bet. Winnings were around 60 euro and because I already asked withdrawal in my account were only few euros left so my account went in minus 54 euro. So hopa canceled my 601 euro withdrawal and made new one for me on 547 euro so my account wont be on minus but to be on 0 euros. At that moment they closed my account and my 547 euro withdrawal is left pending.I contacted them and they told me that they closed my account for some business decision and they wont pay me nothing![EDIT] There are 547 euros in my account!!!!Please help me to get my money back

Good day, I deposited € 100.00 and received a bonus of € 100.00. Then I implemented the bonus conditions and had € 1026.00 on the bookmaker's account. Then I tried to pay it out several times, but without success, I was only paid about 100.00 €. I'm pissed off. Please check the whole thing, something is definitely wrong here. Thanks.

I have witdraw 3500 euro and my account is verifyd but they sent nit my money more then 10 days

Hello, I have been waiting for a neteller withdrawal for 3 weeks, I have submitted all of the documents they requested 3 weeks ago, and they simply do not process my withdrawal. They keep on saying they will process it and they are doing security checks on my account, that has been going on for 3 weeks, while they do not pay out my winnings. Players should be warned about this. thank you for your help

I have withdrawn the funds on 20th of October 2020 and they have still not been processed. I went on to the live chat 4 times to get a reasonable answer but were not given a timeframe or a deadline for it. The company does not respond to any emails either [EDIT]. On top of that, my account was fully verified as I received an email from them on 21st of October. Thank you,

To whom it may concern, I have registered on the Hopa betting platform with a 100% welcome bonus and made a deposit of 100EUR. After placing several bets and luckily having won some of them, I decided to withdraw the money on my account (684EUR including the deposited amount) after having fulfilled the required turnover of 9 times the bonus. After I sent my documents to verify my account, I requested the withdraw of 684. One day thereafter, the withdraw was declined for the reason of placing bets that are higher than limits that are applicable to casino bonus conditions ("Einsätze von maximal 4€ oder 0,50€ pro Linie oder 15 Prozent des Bonusbetrags"), which is simply not applicable, because I was betting on sports and got an sports welcome bonus. I then asked for the reason why my withdraw was declined and the answer was a supposed bonus abuse (they called it "Bonusmissbrauch"). They booked the deposited the 100EUR of money back onto my account and cut the winnings. I absolutely cannot understand the reason, why the withdraw was declined. I did fulfill all the the terms and conditions that are applicable for the welcome bonus (play within 14 days, 900EUR turnover, maximum 50EUR per individual bet, minimum betting rate of 2.0). I have already lost a decent amount of money in sports betting and now as I have some winnings, they are declined. I do not find this behaviour correct and I find myself treated unfairly. I would appreciate, if you could help me resolving the dispute. Thanks a lot in advance and best regards, PS: The bonus terms and conditions are different for the english and german version. I just have them in german only, please let me know if you need them for the dispute resolution process.

i deposited £21 on the site won £53 so i withdrew i uploaded my i d my bank statement and my debit card . i am all verified , its 4 days now and they still refuse to process my winnings. they say they want to see closure of an old debit card i used on there sister site. i renewed my bank card and destroyed the old card . the banks do not offer a letter or evidence to show casinos . i have asked online banking and land banking . i have told the casino this . they just pass me from support to support live chat saying i have to wait 48 hours. they just fobbing me off over a lousy £53 its absolutely disgraceful what they doing.

Hello,I put two deposit on hopa.com 399euros and 200 euros I bet after that and win 433 euros and I requested withdraw for 1032 euros on 5.5.2020. around 18 days that was on pending... and on 22.5.2020. they notify me that they will close my account and cancel all my winnings, and that they will reverse my all deposits in full. today 26.5.2020. they send me on my skrill account only second deposit of 200 euros... this first deposit of 399 they didnt return and told me that they wont return. I have screenshot and all evidence of this even I have their mails and messages on live chat where you can see that they are lieing and scamming, they change story 10 times in 2 days. so please help me

I uploaded 450 euros to Hopa.com and I gained 1900 euros by playing football, withdrawing the money I earned, my account was approved, but they do not send my money saying that I violated the terms of use by mail. I did not make any violations, I would ask you to do your due . please help me mail sent by the site. Dear [EDIT], We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. As a result of the investigation conducted into this matter, we have concluded that this account has been engaged in fraudulent activity, and the violation of our Terms of Use. Therefore, we must inform you that the below actions have been taken on Hopa account. • All pending Cashout requests have been declined. • The account with [brand.name] permanently suspended We must further advise you that it is strictly prohibited to create any future accounts with ag communication Network. Sincerely yours Team Hopa

I request account closure and expressed my issues with the institution and was informed the account was closed. Which never occurred until I contacted support to informed months later.

I have submitted a bank statement as proof of address multiple times. The statements were dated within 3 months of their submission date on both occasions, despite the casinos guidance stating they must only be within 6 months. The most recent is a Lloyds Bank statement dated 01 August to 31 August 2019. They are refusing to accept this as they say it has 2 dates and not a single issue date. They state this is due to UK regulation, yet they cannot provide me with any evidence of this regulation and are referring me to their own terms that state it must be no older than 6 months (which it is).

I have been waiting five weeks to receive a withdrawal of £596. I have passed verification. I was first told that I cannot withdraw to my Starling bank account despite providing IBAN and BIC numbers to do so. I then verified another bank account (Monzo), and was told I cannot withdraw to that. I was eventually told 'high street' banks only, so verified a third bank account (Halifax), but there is no way to add this account as a new withdrawal method. I've been told this is a technical issue and heard nothing since, this was 10 days ago. I have constantly had to chase this information up, Hopa have told me nothing without me going on live chat, or sending several emails.

Dear reader, I deposit on the 12th of June EUR 7575,- in total. Finally on the 13th of June I won some and requested a withdrawal from EUR 8000,- which they declined. I did another cash out request from EUR 7000,- After this request they asked me for further documentation, which I sent. After waiting for approval, I had several chats confirming everything was in order. Today, during the last chat they send me an e-mail my withdrawal request was declined because of bonus wagering terms. Now I’ have only a balance of EUR 50,-! (decreasing balance from EUR0 7000,- to EUR 50,-) This is totally unacceptable.>/p> Even if they are right they shouldn’t give me de possibility to cash-out. And if that’s not the case, then reverse the EUR 7000,- back in my account so I can meet their wagering requirements. I’m totally desperate. I counted on this EUR 7000,-. They make me feel everything was in order, and I just needed to be patience to wait for my request. Please help me out with this.

I opened an account last Sunday. I didn’t receive what was advertised. Moments later I immediately asked for my deposit back. Then asked for documents the next day. Provided immediately. Asked when get money back told 3-5 days. Yesterday was told after the 5 days to check docs could be up to another 5 days! So I’m looking at over two weeks. Read bad reviews about this happening a lot with this company. Gambling commission uk are aware of this too I’ve contacted them