Hello— player complaints: 13 in English

I deposited 22.12.2021, 100€ with 100€ bonus money to https://www.hellocasino.com/ and I won 4326,75€. Casino has been asking me documents (ID, picture of bill, bank statement) I have sent all documents to them and they just keep asking them again and again. I've done that several times.

My account was unfairly suspended eight months ago for six months and I message the day it was eligible to be reopened and numerous times since and I keep getting told that it's under review. I'm not sure what They are reviewing since it was suspended simply because I made a comment about having to pay a bill. So allledgedly I have a problem. So I'm not sure what the case is why they can't pay me now. There's nothing to review the six month suspension is over the account should be reopened. I didn't get hold it was under a six month suspension and then a possible review for a layover. Or anything of the sort, it was a six month suspension, no Asterix to my knowledge

I was playing welcome bonus of Hellocasino 5.2.2021. I made a deposit of 100 euros and got 100 euros bonus for the casino. I played Razor Shark and I got 1200 euros winning after wagering.The casino has asked the basic documents for account verification. I have sent those. I have even sent the official bank statement. And now the casino is asking the official bank statements of my other bank account?? How is that possible? Doesn’t they have even justified to ask that?The casino has MGA -license and they are acting like this. I know that I have not broke any rules and they are only kidding with me!

I need to coplain for Skrill is possible to coplain here with you?

First I'm not sure if that's my user name as I only played one day and then they banned me after baiting me into a loaded question and my belivong they being compassionate to my situation I bit and dove right in! Anyways, now my issue is verification. See I recently moved so my address on my documents don't match my lisemce. I explained to them that because of covid the ministry had been closed for minor things like address change. Further, once they did open, due to the global pandemic, I'd been prioritizing monies and I didn't think that was a priority. This is where they I believe saw their chance to make my life tough and not pay me, and replied saying o sorry to hear that, so tell me more about this prioritizing, I may have the exact wording off some but I have the emails anyways, but ya thinking. O wow they understand and I explained that with work uncertain I was prioritizing more less, they wrote back that I was banned and I should seek gamblers anonymous!! Literally blew my mind caught me so far off guard! So more less when I presented to them that I could use the extra cash and go get the addrsss change I need help? Bc I had the foresight to set limits for myself and or prioritizie I need GA?! And it's been back amd forth for months now, tellong me over and over they're reviewing it only to ask for the stuff again and I believe I was just asked a fourth time this week, if not the third. I realize ideally all should match, but ideally the world isn't in shambles like it is today! Further, what changes just bc that one address changes? Makes no sense, I was verified at two other casinos with the exact same info, EXACT SAME!! In the same week this nightmare began.. if you could please help i would be extremely great full as I'm at wits end with these cons.

Casino dont pay my money. i have sent all my documents on casino over month ago. and when i go speak on the chat i get no answers

Confiscated my winnings of 12,500 saying a breach of maximum bet placed while on bonus but this was won off 200 that i reveresed from a previous 4000 leaving 3800 then took everything and credited me back my 10 deposit on my transaction history it does not display my bets placed just amount won and balance

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I deposited the other day via e transfer. The money was taken from my bank and I got an email from their processor gigadet it was 100% taken and deposited yet the casino claims it did not. I dont understand how they can even argue given the proof. I can forward the confirmation email from their processor and a screenshot of my bank the funds being removed if need be. I am not happy with how this casino is acting at all.

Had a winning on account but I click on a expired debit bank account for withdrawal. Now is like they said they paid out but I haven’t received any winnings. On going since end of April this year.

Hello, I am just new on this site, sorry that my English is not so good. I am here to complain about Hello Casino, They let me play in there casino for over a Year, played with and with out bonuses and sometime with out bonuses. I getting like in 1 year 160 promotion emails. So sometime I click on them and play. I lost everything for over a year untill december there christmas promotion I hit with a small bet 8000 euro, I withdraw small amount, they pay , I withdraw small amount again they pay. Unitl i withdraw a little bigger amount they send me email: " 5.12 Players from the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia. Therefore, your withdrawal has been cancelled, your winnings have been confiscated" My country is in there, but terms not say winnings get confiscated when you play with bonus. Chat continuously giving me bonuses they sending me 110 promo emails - Chat give me promo's everytime I come play - I get over 170 promotion emails from them to come play with bonus. - they accepted my bets for over a year all I lost untill i win they confiscate my funds. I talked with my manager with this he said it was not good from his staff " The previous agent should not have added that bonus for you and I will have a word with him regarding that" It is win situation for the casino they attract customers let me thhem play and let them lose untill they win they confiscate there money A PLAYER COULD NEVER WIN and THE CASINO ALWAYS WINS. It's sneaky so I hope i can come to a solution with this casino.

I recently signed up through an affiliate which offered a non-sticky Welcome bonus and made a deposit to Hello! Casino of NOK 1,000 and also accepted the NOK 1,000 bonus after reading through the terms associated with it. Deposit image- http://i.imgur.com/Ep5viOc.png Welcome bonus T&C - http://i.imgur.com/aCfSQd5.png As you can see by this screenshot of the terms associated by the Welcome bonus. (vi) states: "The maximum bet allowed while the Welcome Bonus is in play is kr50." - Which is fine, I thought, because I never hit the bonus balance. As the hour went on, I hit a big win in the slot Dead or Alive, of NOK kr30.586,00 on a kr9 stake. Note that this is still on my Cash balance, as I didn't hit the bonus money yet. Balance - http://i.imgur.com/cYzrJ2q.png Translated "Account balance" and "Bonus balance" At this time I wanted to cash out my winnings, so I decided to round off my balance from kr32,899 to kr29,000 before doing the withdrawal. When doing this "round off" I played the slot "Mega Moolah" where the max bet is kr62.50, I went with this bet thinking it was OK since I never hit my bonus balance, as I should be free to use a bet size of my own choosing since I am still playing with my own cash. Because of these bets at Mega Moolah being above the kr50 limit that they supposedly set on my own cash balance, my withdrawal was declined and my winnings confiscated. My original deposit of kr1,000 was returned. I will also add that the reason why I think this is wrong is that other casinos I have played at, with a bonus as well, gives me the right to decide whatever bet size I wish to use as long as I am still on my own cash balance. The following image shows my account details, also showing that my cash balance/withdrawable funds are kr32,893.15. http://i.imgur.com/hbfkqnQ.png The following image shows me withdrawing kr29,000, my bonus being taken away after withdrawing my cash, withdrawal being rejected and confiscated, also shows me getting my original deposit of kr1,000 back. http://i.imgur.com/XsXrFdJ.png fully believe I was in the right by increasing my bet size after the winning as I was still playing with my own cash. I want my winnings reversed and withdrawn.

Hi, I made a deposit €100 using Skrill (which is not eligible for 1st deposit bonus) and I contacted the support telling that I didn't get the bonus which was stated on the site. Instead of telling me that Skrill isn't eligible he credited me with it manually anyway. I managed to win and had a balance of €1300 (€100 dep + €200 bonus + €1000 winnings). I was allowed to cancel my bonus (€200) and withdraw remaining €100. They then sent an email telling me all funds were confiscated due to that Skrill isn't eligible for the bonus (they left me with my €100 deposit). I told them that support gave it to me manually so he is responsible for this therefore Hello Casino is liable to pay, cause if I would have lost my €100 they wouldn't have credited it. If I wasn't eligible the support should never have credited it. I was left it a position: - if I win they will confiscate everything - if I lose then bad luck, I lost my deposit of €100 These terms are unacceptable and support didn't care that my deposit was Skrill and gave me bonus anyway so I played in good faith. They then backtracked and told me that its actually not this that is reason for confiscation, but instead its because I bet more than €5 spins which is prohibited. This was a lie, and it was proven 2 emails later and they apologized and said "sorry we checked your betting history incorrectly, you did not breach that rule, but still we will confiscate cause of the 1st reason we gave you" I have an email thread of about 20 emails which goes through the whole process in details. I can send everything in organized format. Thanks, [EDIT]