Grand Mondial— player complaints: 10 in English

Dear gentlemen, as you can easily see from your recordings, I played through your online platform in the period from 2018 to 2022. I am now undergoing medical inpatient treatment at the Anton Proksch Institute, Vienna. A confirmation of stay has been sent electronically yesterday. My gaming revenues - i.e. deposits and withdrawals - clearly show that I suffer of a pathological gambling addiction, and you should have blocked or restricted me immediately after recognition due to the legal player protection regulation. Unfortunately, that did not happen. Among other things, I consulted the Austrian Consumer Protection Association (www.meinkonsumentenschutz.at), the Chamber of Labour (www.arbeiterkammer.at) and the specialists at the Anton Proksch Institute. The unanimous opinion was that the resulting gambling losses must be reimbursed, since on the one hand - as already mentioned - I am suffering on a patological and medically diagonstic disease, and on the other hand your gambling - as you surely know - was not or is not legally legitimized according to the Austrian Law. In this regard, I am interested in a mutually reasonable out-of-court solution, and only as a last measure would like to involve my legal advice or the representatives of consumer protection and the Chamber of Labour in the case. With this in mind, I ask you to send me, as a first step, a complete statement of my gaming account for the period 2018 to 2022, which must be issued to me by law. I would also ask you to send a concrete proposal for reaching an amicable solution between our parties. If you have any questions, please do not hesitate to contact me via email. Kind regards,

I have deposited more than 120k but due to their nature of abuse to withdrawal I never did that deposited more than 120k USD and when try to withdrawal they have not of excuse please help me to get my money back it was through casino rewards

I would like to put in a formal complaint against the grand mondial online casino. I have contacted them numerous times with regards to this issue and am being told there decision is final. I had almost 40,000 in my account and within 2 days upon returning to my account it was all reversed and played through. There were no self regulations put into place to protect my moeny when 10 year old grandchild and her friends during a sleepover were able to use our family device to play these funds. No one at the website noticed the irregular game play or questioned the fact that 40,000 was reversed in a short period of time. Not only are they accepting the playing of minors, no red flags came up to alert myself to this amount of moeny being reveresed in a short period of time. I feel its casinos responsibility to monitor irregular game play like this as per the self reguations and protection of the players. According to the terms and conditions any bets done by minors should be voided. AND the casino shall Montior all came play and take approiate measures to regulate all game play that may be considered a gambling issue. This. Is my official complaint along with the fact that no red flags were addessed seeing 40,000 being reversed When we had already received 2 payments sent at 4000 and there were many notes concerning those payment and yet the only one addressed or discussed was about the concern of how reversed withdrawal worked. And that all bets that may have been made during those reversals should have been monitored for gambilng concerns at least considering the large amount that was being reversed. Futher more the auto login feature and that the mobile site saves cookies and does not log out itself cause the browser to not close and log out of the cainso when shut down and therefore if the tab is left open or the page open its varuable to anyone. Those who share a device which is completely normal in a large family, like our family have access even without entering a password or strict security measures in place to protect the player. Just because the device is a family device is not reason enough to disregard the fact that I did not play through 40,000 and I feel that all bets should be voided. If you have any other questions or if there's anything more I can add to clairlfy the situ please feel free to contact my daughter on my behalf. Her phone number is 2497013140 Her name is [EDIT]. I presently am I'll with cancer and this situation is upseting and debilitating to my health. This money was a God send to help pay for my medical bills and assist while I am unable to work. The complete disregard and accucations of this casino are umplorable and need to please be addressed at your earliest convenience. I have complained and been denied by the KGC. And EGORGA. THERE MUST BE SOMEONE WHO CAN HELP. THIS WAS A MINOR GAMBLING ILLEGALLY AND THE SECURITY ON THERE END IS JUST AS WEAK. THIS IS NOT JUST MY FAULT FOR LACK OF SECURITY ON MY DEVICE AS THEY ARE ACCUSING. THANK YOU

My account is locked by system. When i Connsult with help desk they are telling to mail your complaint at riskmanagment. I mail them so many times almost 5 mails daily but no reply by them. So could you give me the solution that how to unlock my account

won $1000.00 and they refuse to pay me because i used my friend bank account to make deposits and withdrawal,they said i wasnot allowed to do that but he gave me permission because i didnot have a bank of my own.they took deposit from his account with no problem and now they say they dont have to pay me.my friend owed the casino 226.00 and i received an email stating if i wanted topay it then they would send the rest to me ,i said yes.his name is [EDIT]

They promised to send payment in 2 business days I have their receipt from the 5th of march Transaction [EDIT]. Now they are telling me I have to use epAY OR such. I do not wish to open any new accounts.

I have made a mistake when I went too make withdrawal I accidentally pushed the deposit twice and now my account at my bank was overdrawn so they told me too contact [EDIT] and now it's been 8 days and still no answer from them now on the 15 of march 2018 I went back too log into my account well now my password does not work I then talked too [EDIT] @ live chat she asked me for my email. My birthday.and my ph number is this normal cause none of the other operators asked me for all that info this all seem too fishy too me thank you

Hello, How are you? I am sorry to ask but I won $492 on Tuesday and they said it would take two business days to have the funds deposited into my bank account. It has now been four days and no one has responded to my queries. If there is any way you can help me retrieve my winnings that would be just incredible! Thank you for listening:) Kindest regards, [EDIT].

It's been more than 5 days I had won 4000$ and I had initiated withdrawal request as well 4 days back. Till yesterday my account was working and the Live chat specialists were saying that all my documents were verified and the funds will be credited to my ecopayz account. But today when I tried to login I was facing an error that my account is locked by system and the live chat supporters were not responding and telling me to check with riskmamagement team. This seems to be very unworthy and no credibility at all. Don't know what to do and looking for your help..please help me.

on the 28th august i started playing casino mondial a few days later i won 540 and had 60 in credits i signed in a another device because i forgot my password they reset it then put a lock on my account i had another usermame befor this on i just cant remember theyre saying i did a dupiclate account i know i didnt