Fun Casino— player complaints: 11 in English

Fun Casino requested to see my ID so I sent my drivers lisence to them but they didn't want to accept it and they didn't tell me any reason why it didn't go through. Then I sent my finnish identity card. The results were the same. They just deny it and don't give any reasons why they won't accept it. They even accused me of something I didn't even understand what they meant with it.

Dear CasinoReviews! Please accept my complaint against Funcasino (L&L Europe Limited, MGA/B2C/211/2011). I am unable to receive my winnings of 576 EUR - the casino confiscated them. The casino accused me of using a public proxy server and that I allegedly knew the outcome of the game in advance. I have communicated with both the support service and the complaints department, I still have not managed to find out what a public proxy server is. I have a permanent contract with an Internet provider, and I used their Internet to play casino games. I did not use VPN or IP masking software to access the casino site. I was unable to complete the verification process: after the casino sent a request for verification, the casino blocked my account almost immediately. As for knowing the outcome of the game. I do not have the ability to know the future and foresee any events. Otherwise, I would have already been very popular in my country and would have found another hobby instead of casino games. I hope that together we will be able to get clear explanations from the casino and what their accusations are supported by. In any case, I know my rights and do not intend to retreat. The claim to the casino was sent on July 23, it was assigned reference number JFS-RJZCX-495.

I deposited with this site no problem no id check everything fine. Then after trying withdraw got asked for photo id. I thought companies couldn't ask for id on withdrawal when they could have asked for it on deposit. If I'm wrong fair enough but fact is they've got my 40 pounds and will not send it

Complain send to Fun Casino:Due to your oversight and the error of your system, I lost £280.23/05/2024 after i was made deposit,A system message appears asking me to complete the data.the questions were about my profession and salary.and inquiry about deposit limit.so I set it at £200 a month(the previous one was £400 set by you).I know that when the deposit limit decreases, you do not have to wait 24 hours for approval.If that happened, I wouldn't be able to make a deposit because 200 is half of 400 and I've already used that much in this month.but your website does not work as it should and the changes have not been saved since I lost an additional £280..I have a problem with gambling for some time and I was with gamstop for a year.this is important to me at a time like the night when I lost money on your website, when I lost control..I am asking for a refund of the money I lost on your website on May 23 and 34, 2024.I hope that you feel obliged to return the money lost in such a situation where you do not meet the requirements that you require from your customers.

Hello, I won 543.7 pounds in Funcasino, put it on withdrawal, then they only asked me for verification a day later, I passed it, it was written right on the website that I was verified, and the next day they withdrew 50 pounds to me, that's how much I deposited, I wrote them an email, What's the problem? They started writing to me about some point in their rules that you can't use a VPN, what kind of nonsense is this and how can it affect the game, if I accidentally logged in a couple of times with a VPN that I use for work, then you immediately need to take my fair winnings? This is 100% scam ,I do not know who else can help me, if not you

Actually I made a withdrawal of £700 which was confiscated which I believe is unfair.I have deposited more than £3000 across different L&L casinos network in previous two months and have no considerable winnings unfortunately.But I have won £700 few days back from fun casino but they confiscated my winnings saying that I self excluded player. They returned my deposit only. My point is altleast you should pay my £700 pounds keeping in mind that I have deposited more than £3000 in two months in L&L Europe casinos which includes pub casino,casino casino,race casino,fun casino and hyper casino.You can cross check about the deposits I made with no winnings. So I kindly request fun casino to pay my winnings. Please note that this is my updated email from which I am sending email so kindly reply on that email. My fun casino details are as follows.

I have £100 in my account at FunCasino and also £100 in a few of their other casinos. I submitted many, many documents to the casino but they continued to ask for more. I provided everything that was possible they asked me for complete Neteller statements for someone other than myself. They noticed that someone had transferred money to me several times and it is the statements of that person that they want to see. I have told them I cannot and will not provide someone else's statements. I find it strange that they would ask. If they don't want my business there are plenty of other places I can play. But I do want my funds.

I have lost over £3500 through this site by only been electronically verified. But have now won £489 plus £332 cash back but they refuse to pay out keep asking for more documents firsthand address proof and I’d proof which is fair enough but now bank statements of which I have given them but still declined they now want proof of where my savings came. From that I used ie sales of puppies so are stilll refusing my verification they have tried every trick in the book not to pay what they owe me surely they should verify me properly first before taking my money by laws of gambling commission

The Casino allows me to play even when I should be blocked according to Spelpaus in Sweden. The casino doesn´t control the information and doesn´t want to pay my lost bets back. Can you help me with this? They also accepted to tranfer money from my Swedish bank account when it must be blocked. They don´t follow the law at all.

i chose the welcome bonus of 100 percent my deposit and then deposited 20 thru mypaysave card and upon entering my first slot and after 20 or more bets at 20cents plus i noticed none of my wins were being added on to my balance the only one that worked was the very last one when i had noticed and quit out of 'big win cat' to talk to support(i noticed a few bets earlier that itshould of bumped my account up a few dollars easily considering i got 6 cats and 3 gold coins and a x2 muliplier that the bonus wheel spun. after talkting to chat i got convinced it worked (that is i didnt want to casue a fun thinking that the casino would tank my already dead in the water from the start) i kept the peace noting that il e paying close attention(i mentioned that like to say in a( dont try anymore funny business im watching out for it) i then exited chat then on two more slots its basically gone straight downhill minus a couple of small instances where it bumped me back but nowhere near to what i entered the games with only to basically again go straght down barely getting a win and if i did not even enough to cover my aleady small bet ,the games behaved in a way that it hadnt b4 on different sites,almost hinting at odd fixing just the way it done it. iv mentioned b4 with slotjoint and iv come to a conclusion that its like they do an overlap with the game to split up what it should be to what they make it look like it always was (definetly fishy ,i mentioned the forward and reverse motion that happpens(i only noticed due to it happening on so many sites and it one of those since iv noticed it type of situtaions i cant not see it(it stands out quiite easily) anyways after it tanked me to where im only left with 34 cents i proceeded to go into game history as the previous chat support menttioned only to find the netire beginning is gone and i again went into chat to just get this big runaround about what should of been an easy request. iv recorded all screenshots and have transcrpts , il also note that after the very last text i sent during the 2nd chat i took a screenshot (what would of been seconds after then straight after i closed the chat window(less then three seconds). i noticed after i got transcript(delayed as well) that the support added in a last bit of text getting the last word it seems as you can see the time in which that was written is the exact time the chat ended (funny that eh),. b4 i saw that becasue of the delay i went back into support getting another person to emil it and it appears to be a more detailed version as youl see that te supoort in the 2nd chat had added a tag as 'others' very suspicious and how the questions were being dodged .also if it had recorded me opening up the chat window to a large screen as some whatshown in transcrip and the added tag bit then why was it that theres no recordiing a to pass onto a supervisor.i am still yet to see any game history as this so called supervisor was suppose to.also money deposited isnt what it shows from there . under your deposit guareentee statement i want my 20 nzd refunded back to me . please dont purposefully delay iv put the atmost trust in your site and with dealings with slotjoint,sir jackpot among others and now fun casino all these with high ratings im starting to lose faith in the credibilty of your site like what kind of product are you selling (factual helpful information allowing safe and fair gambling or is this site(brand) thepogg.com a sellout and takes extra profit to allow such casinos to advertise themselves as quite high to get vivtims to lose out and not resolve in there favour as this is becoming more or less a joke. iv recorded all information in the form of transcrpts and screen shots of mypaysavecard, my emails of accepted deposits etc everything showing that they are corrupt and dodgy to in every sense that they are very sketchy and in the wrong.it clearly does not add up and if this matter isnt resolved properly as in if by some joke your site finds me to be at fault and i dont get back my deposit back (not back on there casino or any casino they are connected to or anywhere other then mypaysave card or bank account or skrill in which i can provide you with the details of anyone of those of your choosing when it comes to that time.(if its not sorted il proceed with going on every single social media source and every review site and exhaust every possible means to get the word out at how fun casino works and at how your site thepogg.com regards them and if im at fault(im not)then it proves your site to be just as corrupt,its as clear as day that they are at fault. [EDIT]

I withdrawn £300 sent in lots of documentation my passport my birth certificate my bank statement my phone bill my deed poll. They are now requesting i get my document certified i have done this and they still wont pay me.