Lacks Transparency and Accountability
The competitions are from third party organisations, which are allowed to operate outside the terms and conditions which the company sets out. When a company shows no empathy or respect to a customer on questioning the legitimacy of a competition through making a suggestion, and it instantly states that it is a responsible company. Basic psychometric tests will tell you they are not being truthful. I will put the suggestion below to them from myself.“ The winner of the last competition was scoring 4000 a day. Totally unattainable on one device. Then in the next competition the same player has scored a 214 multiple after only 9 minutes of it starting. It puts people off the competitive nature of the tournament and reduces your revenue. Just a suggestion. Do with it what you may”Their reply “Let us inform you that we are responsible company, all tournaments, which have been already finished and ongoing promos are completely fair. As you are aware only bets placed with cash balances qualify. Concerning the user who has won Crash Collector, as you know only real money bets more than 0.5 USD are included in the promo, kindly consider, as more the user places bets, there is more chance to increase personal winning and accumulate thighest multiplier”. I never once during the 9 days of the tournament saw this player on the game. He was scoring 4000 -6000 points each day. I played multiple hours on the two games and finished fifth and not once did a crash take place over 300. 99% of them were under 2. So to score in total 22,000 points-the winner, was totally unattainable. To my astonishment, as soon as that event had fished the next tournament started. After 9 minutes the same player had achieved a multiplier of 214 on slots and was leading. The company would provide no empirical evidence, blaming it on the 3rd party game to explain. Which means it allows games to run outside their terms and conditions. Totally lowering the credibility, transparency, and accountability of it; and as you will notice their reply was full of condescension and patronisation.I have now provided trustpilot with empirical evidence to justify my review. Given FortuneJacks response. Hence they have not removed it
