Fortune Clock— player complaints: 6 in English

    Since 15/03/2021 I have had 11 withdrawal request denied despite being fully verified on Fortune Clock Casino. Each time I have tried to withdraw using the method the live chat have advised me to and each time it has been rejected due to "technical issues". Yesterday, 27/03/2021 I received an email from them asking me to re confirm my identity despite their live chat telling me that I am still fully verified. I really don't think I will ever receive a payout but I would appreciate your help. Kind regards      

every single attempt i make to withdraw. I get excuse after excuse. I verified myself and verified details. tey to withdraw from same payment I deposited with. they won't allow it. I try another one. they won't allow it. its becoming nothing but a farce

They took my ID on Saturday 7th November this was after 3 days of sending things back and fourth, every time I sent something it wasn’t good enough or they would find a reason for it not being quite good enough when I know from experience it’s perfect, That was Saturday it’s now Wednesday and I still have no work on my £500 winnings. I’ve also closed my account because of the way they treated me and the games kept crashing. Every time I email they just tell me to wait. I don’t feel I will ever see these winnings, I just want the money and then get away from them they are awful and I feel fraudulent as they are doing everything they can to withhold legitimate winnings.

I signed up to fortune clock.Then a week after tried to sign in again.same user name just kept saying wrong email so I thought I'd got muddled up as I have 4 sites I play on. And the fact that I have a brain injury from an assault and robbery 2 yrs ago.Causing memory loss and confusion. So I re registered and only played on the latest one as I wrote it down. I won 650€ so I submitted a withdrawal I sent all the documents they asked for and extra they say payout within 36 hrs. 36 hours I heard nothing so I contacted [EDIT] my casiono personal manager she said I had to re submit the documents.as they had a shine on them so I did. Then waited again and recieved another email asking me to submit documents.so I again contacted my manager she then emailed back saying could I resubmit another withdrawal request and it would be fine i definitely will receive my payout in 36 hours. I spent my bill money as I thought I would be getting my payout. Then 36 hours later I was told it was declined due to having multiple accounts and I have violated the conditions. I wrote back stating about my brain injury and sent proof of my disability which shows my memory and confusion. They didn't even reply just sent a link to carry on deposting money. My head injury consultant and mental health team are looking into this for me as I feel I'm now having to take out a loan and getting in debt just for a misunderstanding they have shown no compassion or support at all just ignored my emails. I have copied everything if needed but the said they reserve the right to make a decision and have ignored the fact It was not done intentionally.

Hi there!i am writing you about my dispute with fortuneclock casino</> I had a complain submited to them and i had requested refund of my deposits due to they violate t&c and my rights...been past over 2 months since i have submited that and from that time i contact them every week to ask about my complain and they give me same answer:my request is still under rewiew... I star play on theire site a while ago...cant remember exactly ..probably in january....on 29 of march i spent few hundreds and lost them...i contact them on live chat and i request to self exclude due to i am not happy with services and cause i have gambling addiction problems...they ignored my request and told me that i should contact my personal manager on email to request that.....been contacted by email him and requested for my cashback and to delete my account and self exclude me due to this addiction problems...... I am gamstop member and that is the proof that i am a gambling addiction problem ....they didnt verify my accont till the next step...... On 23 april been deposit again on site due to my gambling addiction and again lost all my money...contact them on live chat again to tell that i want to delete my account and to self exclude due to i want to stop gambling and this time straigt away they have delete it.... Why it wasnt possible on my first 2 requests??why they ignored my gambling problems...... Contact them again and told this story and i request all my deposits wich i made after my first request of self exclude ignored due to they violate my rights....i email them with request and get a response few days later where the request me to verify my account and identity...been submited all those documents and succesfuly verrified......after that in 2 months time still ask them what is happen with my request and receive same answer....the eequest is still under rewiew.. Can you help me with that please?

My 14 year old son opened an account with this casino in my name and used my company card to deposit over £800, i have a complaint and refund request with fortune clock due to the fact they never asked for any i.d or verification documents not to mention it being a company bank account they have responded asking for documents and i.d to proceed with the request which i have provided but they keep sending back that the docs are wrong etc etc, basically prolonging the review in the hope i will just quit it this has now gone on for over 4 weeks so i am wanting to put a complaint in as they broke so many online gambling rules and regulations.