Fast Pay— player complaints: 6 in English

FastPay disabled my account I had a balance of $2,696 first they confiscated most of my winnings but left a balance of $587, which I was able to cash out before they disabled my account. I have been contacting live support, only to get the same automated response. They're saying I have multiple accounts which is a lie, my friend who lives in the apartment complex I reside in has an account with them so that must be the mix up. Because it's the same building number, but different unit #'s... Please help.

Hello I was allowed to join up to casino 4 U.com when I am self excluded from there sister casinos fastpay and went through $1100 within two days I've self excluded from most casinos online they will not give me a refund when I asked them it's just unfair I shouldn't have been allowed to open a account Because I have a gambling problem

I opened an account with fastpay casino in April 2020, playing and depositing at the casino weekly. On August 19th I made a withdrawal request and my account was shut immediately. I wasn’t even asked for any details to verify myself and my account it was simply blocked and I’ve been unable to log into my account since. The deposit I made with what winnings I made and wanted to withdraw I didn’t receive any bonus on my $25 deposit. They have accused me of having a duplicate account, so I therefor I sent them all relative information and ID verification of who I am and my address , and banking details I had deposited with! I have adhered to the casinos terms and conditions I have always played there casino With My laptop I own My Wifi internet that I pay for At my home where only I over the age of 18 live in my home. I’ve only ever deposited with my bank card Only ever opened 1 account and only ever played that account. The casino would know I’ve played at the same IP the same device, since and when I opened my account in April 2020. Later down the track I soon found out that at some point my laptop was taken and used without my consent or knowledge intact sometime in the weeks prior to me winning and they had intact logged into the fastpay account with my laptop. I got in touch with this person with the person that took and used my laptop , and they informed me that they still have there account open and active . So then I got onto the casino to understand why only my account has been blocked considering I’ve done absolutely nothing wrong, and they have told me that since my account was opened second I am deemed to have the duplicate account. This other person who actually has violated the casinos terms and conditions and taken my laptop without my consent and whilst I was sleeping not even aware that it had been taken. I’ve adhered to the casinos terms and conditions throughout playing there casino , I’ve asked for all login history and deposit history , the casino have refused to supply that and most times the casino disconnect me when trying to chat I’ve asked for a number I can call several times and they have told me there isn’t any and the decision is final. I’m hoping you can help me resolve this and have my account reopened with my $10,000 returned to me. I’m absolutely devastated and upset I’d been loyal playing player at their casino and how they could just take my money it’s absolutely wrong!

Hi, I signed up to Fastpay casino. I won $600AUD without any bonus so I tried to withdraw. I have my Identification papers & suddenly they closed my account taking all my money. I asked why and was told i had a duplicate account. I asked what account they were referring to, they gave me the name of my friends account [EDIT]. I had let [EDIT] use my laptop one day when his phone had been stolen. I explained this to the representative only for them to change the reason to the fact they believed I may be underage. This was ridiculous to me as I am 37years old, so i produced my Australian Drivers licence & Australian proof of age card. They then changed back to the duplicate account issue so I got my friend [EDIT] to contact them &produce his ID. They refused to shut his account stating they were aware we were 2 seperate people. They said [EDIT] had opened his account earlier to mine so he wasn't getting his account closed. They told me i had violated the terms by allowing someone the use of my laptop. They told me I shouldn't let anyone use my devices. By these standards this means that no player can use a public library computer? I thought the reason we had passwords was so we had private accounts? I was unaware that by using another device (which we all do) I could lose $600. I have emailed and tried talking to them only to be shut down and hung up on via live chat. That is no way to treat customers. What can I do? This is unfair and wrong of them to do. Can you help me?

Aside from the fact that I am already self excluded from Direx NV a long time ago fastpay allowed me to deposit over $35000 and then closed my account!

Good afternoon. 12/26 was visiting a friend, he advised me to play at fastpay casino (a friend already has a verified account, only Real Money plays). I decided to create my profile, deposited 980 UAH, raised 4000 UAH. I was asked to send all the documents, passport, card, face with a card, I sent them everything, immediately after that they closed my account. I turned to the chat, where they told me that I have a duplicate and my account is closed. I explained to them that we are 2 different people, everyone has their own documents, we play without bonuses, we are not a hunter bonus, we play only on our own. Having received the answer that they do not care ... help solve this problem, thanks in advance.