Expekt— player complaints: 6 in English

I played on Expekt casino and I won 400€, but my account got diasbled and they didn't tell me reason. First they said I have given missleading information for them and next they said i have multiple accounts, but i'm sure these are false accusations. One reason could be that they didn't accept Å in my last name so i put O there, but i'm not sure about that. Anyways they aren't gonna pay my winnings or refund my deposits 200€.

Hello! I would like to submit a complaint. I had a complaint with expekt.se as I was self excluded due to gambling problems from many years back. When they started swedish licens however I opended an account. Not realizing I was excluded. Not them nor I noticed that i was excluded and I played loads. Over 20k euros (but it was in swedish krona ofcourse). Anyway I filed a complaint and was refunded half as they said they could have been more responsible with regards to my massive stakes and deposit.  I took it via mga as I feel am active selfexlusion should be fully refunded. Expekt then answered mga that I was fully refunded. I was not. I got almost 50% refund only. And when I turn to expekt asking why they say so, they only answer me referring back to my complaint respons I got from them. Thus never answering why they say to mga I was fully refunded. Could you help me ? I haven't heard any more from mga as they considered the case closed when expekt lied about the refund.  My personal number is [EDIT] this is my registered email [EDIT] Best regards [EDIT] 

I have numerous issues with this website. First of all, upon registration (on the 11/05/2019) I was able to deposit funds before any ID was requested (which as far as I'm aware breaches the new rules from the 7th of May), after this my account was locked as the funds withheld from me. After a few days I was able to verify my account. I took part in a deal that gave 40 freespins if you deposit £20, but none of the 3 games they were offered on were displayed for me and any links from them just redirected to the casino. I still have not been able to use my free spins. Seeing these shady happenings I decided to withdraw all my funds but was told I needed to turn over my deposit once before which as far as I'm aware breaches the conditions imposed by the CMA (https://assets.publishing.service.gov.uk/media/5b87cd2a40f0b63c9ca2b51d/Further_information_for_online_gambling_companies.pdf slide 15 and 16). I am thoroughly annoyed at the way expekt have dealt with this and ignored my complaints.

Hello! 28 November I made a deposit via Skrill, 10 euro. I found Welcome bonus 500%. I didn't find claim button and I turned to the chat. They claimed that I have possibility to get this bonus. Than they added me 50 euro. I won 303 euro. I was a busy on this weeks and only yesterday I sent my passport to [email protected]. Alter few hours I got e-mail that my account has been verified. Today I didn't get money and I wrote to support. They demanded from me additional documents: Photo credit card with 2 sides, my photo with a passport near the face, a screenshot of the online bank, a utility bill. I tried to explain to them in several e-mails that I have not used a credit card, and I do not understand why do I need to send it. I found that my winning was deleted. I asked a reason of it. Person from the chat said that my winning was deleted because I didn't send required documentation. And they retrieve it when they check my documents. Than I get this e-mail: I have now checked your account, and I can see here that you did not use a credit card for your deposits. Please upload all the other documents except the Credit Card since you did not use it upon deposit. Thank you. few minutes after I get this: I regret to inform you that your winning from your WB was revoked since you got your casinobonus even if you deposited with the wrong method in our terms and conditions of this campaign. This campaign did not include E-wallets as a entitled deposit method. Therefore all of your winning with this bonus was revoked. Tell me, where I was supposed to know about the deposit method? I asked in a chat after the deposit through Skrill and they confirmed that I have a right to receive the bonus. I repeat, it was 28 November, maybe they really added a point within the rules. But the rules can not act retroactively! I lost a whole evening to correspondence with the casino. Honestly, I have never seen so stupid tech support and such a disgusting attitude to customers. Their rating on your site unfairly high. Please take action

06/12/2016 Dear Sir/Madam, I am contacting you to make a formal complaint in relation to the conduct of Expekt Casino/Betclic Casino (Betclic Everest Group). I have attached the complaint form to this email which I was going to send to the Gambling Commission but have seen that you are an ADR partner so have sent to you. Along with this, I have also included additional emails to confirm I have attempted to settle this matter with the operator in question. As they have failed to cooperate or respond, I have no choice but to escalate the matter to you. The complaint surrounds me having a self exclusion at Betclic Casino (Part of Expekt) which was active prior to me opening an account with Expekt themself. Expekt had ample time to complete checks and due diligence and failed to act as a responsible gambling institution. They accepted deposits and processed withdrawals and still failed to complete checks. Please can you review the complaint form I have completed/attached and contact me either in reply to this email or on [EDIT] to discuss the matter further. I have also sent a signed copy of the complaint form in the post as requested on your website. I hope to hear from you soon. If you contact me, I will provide further information and emails as needed. Kind Regards [EDIT]

I used to play at Expekt a lot when they had the Microgaming download casino. They always paid up promptly and were a reliable operator. When they ditched the download casino I tended not to play there so often but last week got a'welcome back' offer of a no risk cash refund of up to 100 euro. This is the sort of offer which sounds too good to be true but given my previous good experience with them I deposited the 100 and played it through on slots max bet 2 euro, so although there was no term I could see specifying games/stakes there was no likelihood of abuse accusations. Lost it in short order but thought no problem I'll get the refund. <br> <br> Unfortunately the stated time for the refund came and went so I emailed them and got a vague 'technical issues' response and since then had had my emails ignored ans no refund made to my account. I've since discovered the Expekt has changed hands and so the previous reliability might not still apply. Anyone else played there recently and had issues?