Evo Spin— player complaints: 10 in English

With holding my funds withdrawal customer service is not helping me , they will not process my withdrawal its now 24hrs website is misleading no such thing as instant withdraws, my account is fully verified

Evospin has substracted 17000EU of my gaming balance and I will give a brief description of what happened here and why I dont agree to this and they should pay me this 17k. Everyweek Evospin has a Live roulette tournament with cash prices. I won that tournament first place with a price of 2000EU cash money. This money was instant withdrawable and not locked by bonus money. So this is my own money and not bonus money. Also when you look at the bonus page you see the 2000EU bonus which says: Wager Done. When a wager is done this means its your own withdrawable money and this money cannot be considered as "bonus funds" correct? Now I played with that money and made 27000EU of this money. A few hours later 17k got subtracted of this balance and received an email saying we subtracted 17k because you can max win 10k with using "bonus funds". I dont agree with this because like I explained before this money was withdrawable and at the bonus page it states: "Wager Done"(see attachment). They are not allowed to subtract 17k because the 2k is not bonus funds. I understand if I play with bonus funds there could be a max win limit but in this case this money clearly cannot be seen as bonus funds. If you look at it clearly I actually could instantly withdraw this 2k and redeposit it right away and that exact same money wouldnt be a problem then to reach 27k. Its ridiculous. When you look at attachment 2(withdrawable-bonus funds) the 2k was under withdrawable. If they would consider this money bonus funds, this money actually would need to be under the section locked by bonus, because that means this money would be actual bonus money. Besides that once again the bonus wager was status: Done. So this means the money is own money and cannot be considered bonus funds. When you look at the bonus policy statement. They say this: The maximum number of winnings using bonus funds, including any deposit bonuses, any no deposit bonuses, weekly reload bonus, free spins bonus, cashback bonus, compoints, tournament winnings, local jackpots, loyalty bonuses and others is EUR 10,000. I understand they stated here the maximum number of winnings using "bonus funds" is 10k. But the 2k I won on the tournament cannot be considered bonus funds because they are instant withdrawable cash! This money was not locked by bonus. How can you consider own money that is withdrawable bonus funds? When they want to apply these rules they need to rewrite their rules clearly. Now they say: Using "bonus funds" which means that money should be under active bonus. My status of the bonus was: "wager done". So when a wager is done this money is your own money and should be considered as own money and cannot be considered as bonus funds. Why would anyone in the world play this instant withdrawable money with the knowledge everything above 10k would not be payed out. Ofcourse you would first withdraw that 2k money first and redeposit it. So this makes no sense at all! I feel robbed of this casino and they are using this trick to avoid paying me the 17k. Also they sent me an email saying the 17k got subtracted because I exceeded the max bet. But the 2k cash money was already on status "wager done" When they gave the 2k cash money on my account. So once again this cannot be applicable as this is no bonus money. If you look at this matter objectively you cannot come to another conclusion that the full 27k should be withdrawable and no subtraction of 17k should be in place. I understand if they want to apply a rule on tournament money but they should make this actual bonus money and cannot make this withdrawable wager done money because this will cause for confusion and these kind of things will happen of this. I explained the matter to every big casino streamer on twitch. They all agree to me 100%! They all saying this casino is robbing me of the money and this cannot happen. Also if I will not receive my 17k that I should get I will take legal actions because I am a 100% in my right here. All the evidence is attached in the attachments. Please get back to me and investigate this matter. I can email you the attachments with proof too. Kind Regards,

Been waiting 7 days for my payout. Been in contact with Evospin customer support and email rep. They repeat them selves. I gave them all the information they need. I have had payouts via interac etransfer. Would like my payout asap.

Dear MGA & ThePOGG This complaint is about Evospin.com (N1 License) To begin with i have already asked Evospin.com to refund my deposited €2060 and I wouldn’t make a complaint. I have those words black on white in e-mail documentation. Till this day I haven’t got my refund so therefore i am taking more actions. If Evospin.com is refunding my €2060 in these next days i am more then happy to withdraw my complaint and leave everything behind. ——— Evospin has have taken many deposits from me, around the €10K in total. Games are being played while the RTP isn’t being reached at all. Never had my options on for newsletter or that I allowed them to contact me while i did receive a special ‘vip’ service e-mail. I had to keep depositing large to receive a low ‘bonus’ and if I didn’t I wouldn’t get a bonus. Account is closed, while i try to log in it says that the account is closed per users request while I haven’t requested anything. When emailing them they said “ Since we work under N1 license, when you close an account due to gambling problems, then all the accounts across the license are closed as well.” That system works very good, NOT, so it is normal to know this information but first let someone upload 10K Euro and then close its account due those rules? That’s just illegally taking money from someone and close their account as soon as possible with that reason when they don’t deposit anymore. They also failed hard in KYC service. My documentation wasn’t even received and stayed pending for a long time while they asked twice for me to ‘do it’ and upload it while it was already done. They failed even to check. When they asked me to do a test they didn’t even bother doing anything with the details and when again they asked and I replied that i failed they still didn’t do anything. I even deposited again after without any problem. N1 isn’t even legally providing in The Netherlands and Evospin.com shouldn’t even allow customers to create a account from Dutch players in the first place. I would like this casino and their staff to be inspected. And i am claiming back the small part that has been deposited on February 24th. (€2060) Everything has been documented by myself from e-mail conversation to Evospin.com website screenshots with information. Firstly this claim will be in your hands but i have also contacted the Malta Police whenever this isn’t being seriously investigated i will go on and place every piece at their desk. No matter what will happen there, i will also contact the Dutch authorities and take legal actions with a lawyer if this claim of €2060 isn’t being taken seriously / isn’t ending in a resolution. Let me know what you may need and I’ll be ready to provide documents.

1 week I had to wait for my 20 euros to be released.. every day I had to contact ... outrageous customer service ... and then you get 20 free spins because of all the mistakes from you and then your employee explains it wrong How do I collect that so I don't get anything. I am very angry a waste of my money to spend with you with such employees!

I transferred many amounts from my bank account to the casino to play, and when I recovered the losses, I asked the casino to transfer the amount (4550 Euro).. But every time I ask the casino about the transfer and when will the transfer (my money / my rights) be transferred, I do not receive a response. They always try not to reply or transfer my money!!, they even say in the customer service department that I must to communicate (via WhatsApp) with a woman name (Rose) !!.. Something very strange is happening… Even the phone number on the Evosoin Casino page (not working!!) Please help me get my money back from the casino…

Hello. This casino makes me go though hell. They already approved me all my papers in the past. Now suddenly I want to do my next withdrawal and they need more papers showing that I made a deposit. They asked me to go to the bank-I went and sent them the proof. They asked me to send a screenshot from my email showing the proof-I did. And they keep sending me this authentic email with the same stag that I already submitted. They do not want to pay me it is obvious. I need help please

They said that my withdraw was successful but i did not receive it. The Cashout was on the 21st of Oct. I have Screenshots of everything.

A trouble occurred on October 12th. There are two issues that are currently being ignored. This is a problem related to withdrawals and not reflected deposits. First trouble. I applied for withdrawal to the same account as the deposit, but an error occurred and it was rejected. The content is "You cannot withdraw to this account because it is not used for depositing." I reported support for this issue, but I was told to wait until it was resolved. So I suggested that the problem be resolved early. The content is "If I deposit a new minimum amount, can I withdraw it to that account?" The answer was yes, so I immediately deposited $ 20, which is pending and has not yet been reflected. Therefore, at this time, the first withdrawal error is not resolved and the deposit is not reflected. Subsequent support is very uncooperative and unpleasant. "Please wait for a while as we will contact you if the problem is resolved." This copy and paste alone will try to complete all replies. Currently, my account balance is about 2500 USD and I am planning to apply for a withdrawal of 2000 USD.

I had several problems with evospin, first it said with the verification, then payment etc. I had won 4000e in a casino tournament and before that I asked the VIP manager if there were any restrictions and she said no. Said and confirmed to me by email. Then I won 15000e with this money then applied for a payout first they didn't want to pay out anything I had exceeded the amount. Then they paid me 10,000e, but I'm still missing 5000. There are two different terms and conditions on the website, normal and bonus terms and conditions. There is no mention of bonus terms and conditions on the website. And I only found out everything in retrospect. The staff has admitted their mistake but still doesn't want to pay.