EuroMoon— player complaints: 8 in English

good day.I've won in euromoon 15 000 they do not want to pay. I have several times with the same bonus code einpzahlt.was but a complete lie is because every code from the bonus market once a day is usable and the system would never double the the same bonus credits.hab also evidence that I made on this day 5 deposits with different amount. each amount has a different code. I have often played in the partner casino classyslots or casino1 club therefore I know the rules exactly that is also to 100 % of mistakes made by the casino. It was either a mistake on your part or you just do not want to pay. Please help me get my money. Thanks

Euromoon casino unscrupulously counterfeited my account game history and altered one game stake size to exceed the maximum allowed stake, thus giving them a excuse to void my winnings.

Not only did they stall on my withdrawal of 4600, excuse after excuse, which they phoned to tell me about so there was no paper trail. They have no uk license yet accepted 1300 pounds in bets from me. They reluctantly returned 510 to me but still owe me 890. They have been refusing to answer emails or respond to me on live chat for almost a year as " there is never a manager available". Really hope you can help. Fake outfit and they also use [EDIT]. Should be shut down. Kindest regards, [EDIT]

I started playing with Euromoon and was worried about the amount of money I was spending so emailed them to ask them to close my account and told them I was worried - they then encouraged me to stay, incentivising with cashback. I have since lost £10,000 with them.

Hi my [EDIT] name i opened an account with euromoon but self excluded with them as i have a gambling problem. As i have this problem i find it hard to control it and then was able to open an account with Triomphe . I used same name address DOB and email address . Have complained to them but to no good they say. This is email i got from them: Hello [EDIT], Our casino and Euromoon are not owned by the same company, we both got our license from the same company which is in the same country. I will tell you what I've said before, we are not related to Euromoon and we had no way of knowing about your gambling condition. It is your responsibility to let us know about your condition before you started playing or even before you created your account so we wouldn't have allowed you to open the account. I am sorry but we will not be giving you a refund for the deposits you've already lost. If you have any further questions you can contact em via email. With Kind Regards, [EDIT] Account Manager Triomphe Casino But on both sites it states thisThe Internet Site is owned and operated by Game Tech Group N.V. (reg. nr. 135144), situated at Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curacao, hereinafter referred to as "Game Tech Group". The Site is operated under Master License No. 1668/JAZ, granted by the Government of Curacao. Definitions Can you please help me. Regards [EDIT] [EDIT] [EDIT] [EDIT] [EDIT] [EDIT] email used [EDIT] user name [EDIT]

Hello ThePogg mediators! How do you do? My thePogg username: [EDIT] Unfortunately, another outrageous case re. Euromoon casino (saw this too late, it seems http://thepogg.com/casino-review/osiris/ ), but hopefully, you will be able to help me to restore basic justice and make them pay my due winnings. Thanks ahead for your great and free work re. this complaint, I am regularly visiting your site for already a few years! I was offered a 30% cash back by their rep [EUROMOON REP]. She called it a "non wagering bonus", a confusing name - if it is a cash back, obviously it should be 100% my free withdrawable money, with which I can do WHATEVER I want (that is the industry standard, can bring you LOTS of examples), especially after mentioning "non wagering" which also means 100% my free withdrawable money, with which I can do WHATEVER I want, but the word "bonus" has alerted me on potential danger (bonuses usually carry lots of restrictions), so I cleared out SPECIFICALLY that issue with ANOTHER email with the same rep: [PLAYER]: "Cash back is a non wagering bonus." - meaning, if I get it, I can simply withdraw it? [EUROMOON REP]: Yes you can. Best regards, [EUROMOON REP] Account Manager Euromoon Casino All is unequivocally clear, right? Well, only until you have a large sum they want to avoid paying... I have deposited EUR 1500 and lost it all, then I have immediately deposited EUR 2K and lost it all as well, while knowingly not breaching their weird rule of not betting more than 30% of my DEPOSIT (not bonus, pay attention, merely my deposit, probably a nasty trap for confiscating money from suckers, which I knowingly avoided, see http://thepogg.com/casino-review/osiris/ ), then I have received the promised cash back of 1050 and continued playing with 350 per bet on roulette, until eventually hitting a large win ON MY FINAL THIRD BET (350 multiplied by 3 is 1050). So then I asked for a withdrawal of 6200, first they wanted to only confiscate the cash back of 1050, and amidst arguing over this amount (which is mine 100% as [EUROMOON REP] DOUBLE CONFIRMED, but perhaps due to my generally peaceful nature, I would agree to divide it or even forgo it altogether, since in their T&C it is written indeed that bonuses are non-withdrawable, despite what [EUROMOON REP] said about my CASH BACK, though obviously since I have double checked with her this issue, her double approval overrides their T&C, a standard case and standard overriding of T&C to IMPROVE the terms for the player to entice him to play), their appetites grew significantly and they started trying to confiscate my ENTIRE balance. First they tried this due to my allegedly "overbetting more than 30% playing with my deposits", but when I explained them the high math that 350/1500 is 23%, MUCH less than 30% (let alone my 2K deposit), they switched to trying to find a cause to confiscate the large amount in my playing 350 a bet with my cash back, they said 350/1050 is more than 30% (this time they got the high math right, it is 33.3% indeed, and only outrageously contradicted the TWICE WRITTEN CONFIRMATION OF THEIR OWN SUPPORT in their relentless attempt to avoid paying me the substantial due winnings) and are therefore confiscating my ENTIRE BALANCE. A few chats and MANY emails with my account manager [EDIT] (who has switched his mind a few times during our correspondence, another "reassuring" fact) did not help, they are too eager and stubborn to confiscate EUR 6200, which I can easily understand but not agree to. All these chats and emails can be given to you upon request, of course, since I immediately felt the looming danger and started saving them, when instead of discussing HOW to pay me (that is not a simple thing in this casino as well), they quickly shifted to discussing how they could confiscate my entire winnings. I would very much appreciate your help to resolve this peacefully, while still possible, before escalating this conflict further - and I'll go to the very end with it, including publishing the ugly incident throughout the Web and thereby destroying their (and probably the entire group's) reputation, suing them for a larger sum that will include my substantial lost time+moral damage, etc. Thanks a lot! My details at Euromoon: username: [EDIT] email: either this or [EDIT], does not matter. Relevant chats: for now, this will suffice, I have more but of less relevance: Euromoon Casino (www.euromooncasino.com) is owned and operated by Game Tech Group N.V., of Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao © 2015 Euromoon Casino operates under Master License No. 1668/JAZ, granted by the Government of Curaçao. Financial transactions are managed by Supaze Limited situated at Sotiri Tofiri 4, 2nd Floor, Agios Athanasios, 4102, Limassol, Cyprus. Curacao eGaming Badge You are now chatting with [EUROMOON REP 2] Agent: Welcome to the Casino Agent: How are you today? [EUROMOON REP 2]: Just wanted to remind you that you have a 30% cashback on your deposit Me: yes, tks Relevant emails: there is plenty of correspondence with [EDIT], my account manager and some with their finance department. I have already described in brief what is happening in these emails, they have gradually shifted from their desire to confiscate the 1050 cashback to confiscating my entire balance due to my so called "breach of 30% of the bonus over betting", while VERY CONVENIENTLY COMPLETELY IGNORING MY ROCK-HARD ARGUMENTS that [EUROMOON REP], their own chat rep., had double confirmed this cashback is my free and withdrawable cash and therefore, obviously, I can do whatever I want with it, including playing 33% or even 100% per bet with it, or simply withdrawing it all. To impose any restrictions on double-confirmed free withdrawable cash is unheard of, but they sure are creative in their attempt to confiscate my substantial balance. I am sending you only the IMPORTANT AND RELEVANT emails, but can send you more / all of them upon request, of course. I have NOTHING to hide, unlike the casino. Thanks again!

I was recently playing at Euromoon and deposited 100euros. They have a rule where you cannot bet 30% or more of your deposit in one bet / spin / round etc. This is nothing to do with a bonus, it just applies to your deposit. I was betting in small increments such 15euros and increased my balance to over 800euro. I overlooked the rule on my final 2 spins which were 75euro each. Well over the 30% rule. The first of these 2 spins returned 12.50 (a loss of 62.50) and the second spin returned nothing. So the bets that broke the rules did not make a profit and that is how it finished. Now Euromoon have confiscated all winnings. My point is that I won the money fairly and squarely with no overbets. If they want to cancel the bets from the moment I broke the rules then that is fair enough and they should then return the stake in my opinion. So they are confiscating earlier winnings from a time before I broke the rules. The gameplay table is below but may not show up so well. 19/08/2015 09:46:10 3698644596 Safari Sam 75.00 0.00 19/08/2015 09:46:07 3698644549 Safari Sam 75.00 12.50 19/08/2015 09:45:56 3698644420 Safari Sam 15.00 5.00 19/08/2015 09:45:21 3698644149 Safari Sam 15.00 30.00 19/08/2015 09:44:39 3698643667 Safari Sam 15.00 750.00 19/08/2015 09:43:58 3698643557 Safari Sam 15.00 15.00 19/08/2015 09:43:45 3698643467 Safari Sam 15.00 15.00 19/08/2015 09:43:33 3698643414 Safari Sam 15.00 0.00 19/08/2015 09:43:29 3698643349 Safari Sam 15.00 2.50 Displaying the last 9 rounds As for Euromoon well this is what they told me: [EUROMOONS REP]: Let me give you just an example [EUROMOONS REP]: So we probably sort this out once for all [EUROMOONS REP]: You're a corect person, you drive carrefully, never did any car accidents etc. then one day due to a person not respecting the rules just attempts to cross the road where there's no crosswalk [EUROMOONS REP]: You hit her because she appeared all of a sudden [EUROMOONS REP]: You would get convicted right, correct me if I'm wrong, no matter if you are a good driver and never had issues in the past My username is [EDIT]

Hello. I had a controversial situation in the casino Euromoon. It is a sister casino Osiris. I hope very much for your help. Bonus was successfully wagered. Sent the necessary documents and make a deposit of 50 euros (according to the bonus terms and conditions). Was ordered to withdraw the sum of 150 euros (100 maximum output for the bonus + deposit). However, I received a letter following content: Dear [EDIT], In accordance with our Terms and Conditions regarding improper games, we denied your request for withdrawal and to cancel all winnings earned by you. These Terms and Conditions are available on our website. Your last deposit was introduced to your balance. Upon request details, I received the following: Hi [EDIT] I added the part in conditions that are relevant to your business. You have received a bonus of 4 euros for registration, and an additional 6 euros after checking e-mail, before you have finished your game at 4. your highest rate was 2.5 euros, which is more than 30% of 4 euros (1.2) Euromoon Casino reserves the right to delay the cash withdrawals and / or confiscate all winnings and bonuses to players who abuse the rules of games. "Abuse of the game" may include, in particular: Placing single bets equal to or bolshix 30% of the bonus credited to the player account, in order to fulfill the wagering requirements for this bonus. Using twice the value of the subsequent tender. Accommodation equivalent rates, premium rates to zero or safety net, can not be considered abuse of the game - they will be considered solely for the game Po rates meet the requirements for obtaining bonuses. As you can see, the total bonus of 10 euros. On the page promotions specified the sum of 10 euros, even the bonus code 10EM include ten. Logically - 30% - is 3 euros. My maximum bet - 2.5 euros. Accordingly, the rules are not violated. The bonus has been received in full, and then I started to play. Casino tricky, considering 30% of the 4 EUR. I believe they are wrong. Chat with customer support has not brought results. Please help me return confiscated winnings. If you need some more information - I am ready to provide it. Casino Site: www.euromooncasino.com My login to the casino Euromoon: [EDIT] My e-mail address: [EDIT] Thank you in advance for your help.