EU Slots— player complaints: 23 in English

I made a deposit on 2 december it left my bank but no money in my account it’s still pending. I sent 2 emails with proof no answer. On the chat of the casino they told me that the finance department wil look in to it. Today 3 December more than 24 hours my deposit is still pending again on the chat no help at all they say you have to wait we will get back to you

Hi, I deposited few times at this casino, never taken any bonus and wagered more than their 3x requirement. Casino team stated that my account is already verified. I requested for my first withdrawal, its status continues to be in "pending" for more than 87 hours. They advertised in the site's FAQ that it only takes one hour to process. In the chat section they mentioned it may take up to 48 hours. I have tried to reach their support teams, they continue to state that it's being processed by their finance department and they refuse to give me any timeline for that. It would be great your service can solve my issue at the earliest. I used same bank transfer for my deposit and withdrawals. Thank you for your attention and your support. I agree to all your terms and conditions of your service after having read them.

I made a deposited with a debit card, played and won. I proceeded to complete all verification checks which I passed but when I requested a withdrawal, it kept being cancelled. I contacted customer support saying they can't cash back to a bank card, which is not the case. They wanted me to make another deposit with a different payment method, wager x3 and then cash out. I've come across this tactic before so when I refused, they simply shut my account. I don't have access to my winnings or the account now. Live chat won't help me as my account is blocked and I have to reply via email. They keep saying they're looking into it. Just to be clear, bank cards were available when withdrawing. Even so, it's not fair to refuse a withdrawal and expect players to make another deposit. This is a common tactic used by casinos to make you deposit once again. I've contacted the MGA who have referred me to this site.

Hello, I wanted to complain about the EU Casino, because this has never happened to me at any other casino so far. I signed up and used the welcome bonus (100% + 100 free spins, 20 pieces daily every 24 hours) immediately got 20 of them Received and used, when I logged in after about 26 hours to use my other 20 free spins, they were not available. I wrote to aupport to find out what was going on and was told that I canceled them myself and for this reason not more usable. I didn't do it, why should I give up another 80 free spins? I was and am confused about this, I expected that I could use them. The support told me that there is nothing more that can be done because I have this bonus canceled myself😕

I played evospin and euslot casinos, deposited there a lot of times, but never managed to win something that I would like to withdraw, until December 9th. On that day I made 25000€, and right after reaching this balance I contacted my personal manager to withdraw. After fully verifying my account, I made withdrawal request. Then, I was told that I could not withdraw to my debit card even though it was the only payment method that I used to deposit with. So how come they can accept my money from that card, but can’t pay to the same card? The only option they gave me was skrill, where I was banned, and therefore could not use that withdrawal option. Therefore, I had no chance to withdraw my money. All this time the casino was accepting my deposits with please but it turns out I never had a chance to withdraw my winnings, which is against fair gambling principles.

Hello, I would like to make a complaint about EUslot casino. After playing online slots (and making considerable deposits) i had won a large prize. After requesting a pay-out the casino asked for a verification. One of the requirements is as follows; upload a selfie with both a passport and a paper (in one hand), with a sign "Hi, EUslot and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank. Your hand should be fully visible. After uploading lots of selfies ik keep getting rejections while severall new requirements become obvious. Reasons for rejecting given includes; your elbow is not visible, your other arm is not visible, you have to hold both passport and paper in one hand, i can not read the paper etc. At last it was clear what they wanted; a selfie with both arms completly in the picture, holding the paper and passport in one hand and the file cannot be bigger than 2 mb. Unfortunately there is stil a reason fort he casino to reject the selfies. They simply state they want a better picture (without stating why). It seems impossible to give a selfie which meets their requirements. The accountmanager also doesn’t know what they want and can not help me. The security-team has only a no-reply emailadres. I hope you can help… Kind regards,

Once i had a complain and i wanted to talk to someone from there headoffice but noone ever contacted me. But now they have really gone to far When i told the socalled manager from that site that i found out that i had lost allmost 14.000 euro in 4.5 months And im serieusly thinking of stopping to play with them because of the ridiculoes high loss and i have told them that noone ever try contacting me about my big loss or get to warn me about it or whatever as sort of protection. The person i was talking to only try to covince me that my luck will change he or she was very serieus trying to covince me to just go on playing because my luck will change they feel it. I can provide proof.of this trough my emailcontact with them. I could not even sleep last night. This to me is a very creepy situation Proof allso to me that they are totaly NOT about protecting a vulnerable player. They only keep trying to convince me i must play on because they are sure its just a temporary situation and they feel that my luck will be just around the corner. There is totaly no protection for a player who loses a lot and they only want them to loose even more and more and deposit more and more. The amount i lost within 4.5 months me and my partner dont even earn in that time I did not notice how high my loss was because nobody let me know anything. I was just depositing and playing. Only yesterday i found out hoe much it has cost me. It has cost me all my savings that i had. And when i let them know that i was serieusly shocked finding out they did not even response in a normal way They just keep on talking about my luck i will have soon and its around the corner they feel it. I think this is so creepy that they should be totaly closed a very big warning will not even help i think. I wish that there was a way for me to get the money back that i lost at that creepy website with those strange talking people. 14.000 euro And only then find out there is totaly no protection from them for someone like me thats a very very scary situation. They driven me to a point that i am about to lose everything in my life that i worked hard for to reach. Please somebody help me Please listen to me Hear what i have to say React proparly as should be done Please im in serious big problem trough them and i want it to be at least a bit resolved. Im on a point that i want to even take a lawyer because i know for sure that the way that site works is totaly not alloud Please somebody contact me and help try to resolved this issue together with me A day later they tried again trough a personal email adressend to me with my name in it to make me deposit even more i would get a 100% bonus up to 500 euro. So after i notified them that i was worried and was shocked about how many i could have lost without realising and nobody warning me or asking about it. They only try to make me deposit more talking about luck and that 3 times in that one conversation. After i didnt deposit they wanted me an email again personaly with a big bonusoffer of i would deposit again a lot. I want to get soms serious help with this issue and will even lawyer up iff nescersery because i can proof that they deliberatly tried making me hooked and keep on going on with it even though i lett them know i was thinking about quiting. I want all the money i deposited back that they with all their tricks allready took from me or at least the biggest part of it. I did not sign up with a casino site to become a gambling addict but thats what they deliberatly trying to make me

Dear mr/mrs, I'm facing serious problems with Euslot Casino. I have since 31.03.21 4 outstanding withdrawals of each € 5.000,00 which Euslot doesn't pay out. After numerous emails with the VIP manager, she blames the financial provider for the delay. I have send in all kind of proof, as one of the reason should be that my details are expired (6 months) and many more reasons. I provided them with several statements from my bank account, current billings aso. I asked proof from their side in order to contact my bank. I suggested to give them an other bank account, or transfer via western union a bank cheque. All options are not oke. So please help me out here, as I think Euslot just do not want to pay out my winnings.

zeavei i want to file a complaint i am not happy with the casino when i ask you with a bonus and i tell you the next deposit you get the right deposit and with the promo code and i don't get it again and one i turned the bonus over and I want all the money from the balance

Hello i cant wihtdraw money on my card they always say it is a technical issuie but no trouble depossed from the same card

I played more than one year roulett in casino eu slot. I lost already more than € 30000. I have bet on 26.02.2021 at € 500. I lost under 3 spins all my money. It was 3 times in succession green (0). It is impossibile. I have never seen anything like it. Please refund me this amount (€500).

I get a mail, warning me a bonus was in my account, free spins, nothing strange i play in several casino and often i have free spins bonus. I found the bonus in my account and activated, won 7 euro, and wagered out 288 euro, at the end had 231 euro or real money. Asked withdraw, had a mail of refuse for other reasons, I gone in my account AND MY MONEY WAS GONE. They told bonus has been given for technical mistake, and so, for their terms and conditions, they could take my money. I think this is not legal. I try this soft way before proceed to report to police, online fraud section, then we see if they can prove the technical mistake to them. I repeat I play several casino, never happenned a thing so unfair and disgusting. Regards.

My withdrawal was canceled and the funds deleted the reason given is "other" and told me that it was because there was a technical error when I received 30 free spins they would have been added to my account by mistake

After winning i tried to clear the verificationproces. The supportdesk reject every proof of deposit. First i send a screenshot of the specifications of the deposit. This was refused because it does not show my name. Second i send a screenshot of my bankstatement. This was refused because it does not show the time of deposit (even though there was only one deposit on that date). Third try i send both screenshots and explained that the unique transactioncode displayed in both screenshots is identical linking both documents to each other. This was refused because they want only one document. As a last resort i submitted the email the casino send in which they confirmed receiving the deposit. This was refused for the reason: other. The supportdesk doesn't answer questions, the only reply i get is"we need a document showing time, date, sum and name". They also give no suggestions how to resolve this. They simply don't want to pay out. If needed i can send a copy of the emails and the screenshots i've submitted. Kind regards,

Dear The Pogg, I am writing this complaint after euslot.com defunded my winnings. I had made my second deposit on the casino. 10 euro I deposited with a bonus code. When I was playing it suddenly did go very well and I made a nice winning. I decided to withdrawal the most (around 580 euros). The next day I played along with the other 70 euros that I had left on my account. Now I was winning BIG TIME. I was so happy and decided to cash it out. I left 90 euros on my account. After a few days I didnt receive my Withdrawal. I had to proof my ID and other vertifycations. All good so it would take 24 ours they said. After 2 days I opened my mail and Sall that all my winnings where defunded. Every thing I had won was gone. So I asked in the chat how is this possible. I violated the bonus terms and conditions when I placed a higher bet then 1 euro. And there was nothing they can do but take all my money away. I was stunned, surprised, upset and dissapointed. I had no Idee that was possible and no idea that I wasnplaying with bonus money. And I asked myself why can I make a higher bet anyway if That would mean that I would shoot my own feet off by making a higher bet. I think this is very misleading en unfair to defund my fairly made winnings. The only anwser i recieve when I contact them is that They can’t do anything. I really didn’t know and I though that I was playing with real money and not bonus money. It really feel like i have been stolen. I really really hope you can help me. I think this is misleading and unfair for players. I hope I can get my money back or a reasonable solution. I looking forward to your expertise and reaction on this matter. Thanks a lot!

sorry copy pasted this but im kinda in a hurry but this shouldnt be acceptable. ______________ I fell victim of your outdated payment system not recognising my card eventually found a workaround for your incorrectly maintained debit card handler through skrill instant transfer. This solution was proposed by askgamblers which you are partnered with. And now you deny my only solution to withdraw by another stupid rule for this situation. Yeah in normal case it is fully understandable but a little bit of thoughtfulness for a costumer that has a very negative experience since today. And the moment to make up for it is get ruined to. I hope you can understand the situation and read the chat I had earlier today. And I can finally get my money payed out. Thanks in advance. _________________________ [EDIT] Please, note that this information can be found in our Terms and Conditions, section "Withdrawal and Refund Policy": https://prnt.sc/t6bq03 This rule exists to prevent fraudulent activities and money laundering. You can ready the text fully on our website: https://www.euslot.com/terms-and-conditions While we do understand your point and concern we still need to point out that it is necessary to wager the deposit before withdrawing funds. If you have any questions, please, let us know! _________________________________________________ Your support colleagues had no solution I had to find it myself which shouldn't have been needed the support lady their also agreed it isn't friendly behaviour and that rules need to be followed but out of appreciation to the guest a bonus the value of the damage caused by rules should have been a proper way of handling it, I also wrote a review as suggested. I will now be forced to probably lose a decent portion of my, finally, Well deserved profit this session. Due to lack of effort to give the guest despite the hickup a good experience. I hope that if you read the chat I had with your colleague you will understand my frustration. And atleast let the one in charge of costumer support notice about this so it can be handled better for other people in the future and maybe he is capable of offering a decent bonus the value of this problem Hopefully this will be solved soon cause I chose this casino in the first place for their fast service. ____________ i dont know much legally, but their terms are correct however when registering their terms list mastercard as deposit and withdrawel method. not stating they dont support all mastercards, (its a normal World Elite Debit card, and i had contacted the bank where i have the cards account with and they fully checked everything that could be the cause from their side (even removed all limits temporary) but without succes, their only explenation is that they dont support the last batch of bins issued (card is fairly new not even a year old but still). i dont know what i can expact since they are covered by terms, however i believe the common thought that if a method is accepted its fully maintained and not become victum for their wrongdoing. thanks in advance

Dear ..., My account has been disabled without a good reasonable reason. They say that I was trying to 'cheat' on their account with 'multiple accounts'. They told me that an email called [EDIT] which is my friends email was used for a multiple account. While we both have verified our account with a different account. I don't think it is normal for a Casino to close our account and take our money without a good reason. I hope we can fix this problem and get me my money back. If there is any proof you guys need then you can email me back. Thank you. Kind regards,

Dear complaint team, I deposited a total of 5000 euros at the EuSlot Casino and won 25000 euros. I was verified everything was fine. After the first payment of 5000 euros, the casino temporarily blocked me, it was said at the beginning that it was only 24 hours and it was a security check. I've been waiting exactly a month now, have inquired about 20 times and said several times that please connect me with the casino manager, because I always get the same answer "Please be patient". I lost 10500 in their sister casino afterwards in one day and they got the money immediately, so I ask you to help me further. My husband and I have been playing online casino for 5 years and this has never happened to me. I have lodged a complaint with Askgamblers that was not even considered. Please help me otherwise I have to go to a lawyer from Malta next and I really don't feel like it on this stress I've won legally. best regards

Soo where do I start, I guess by saying I’m a British passport holder, but I reside in the UAE. I come across this website not to long ago whilst I was working in Germany I accessed this site from my phone and I must say the platform itself was amazing offering a lot of slots from many providers, so I deposited some funds and began to play after a few deposits I hit a mediocre win and decided to call it a night and cashed out 200 Euros. Over the next few days I deposited and played some more, on my last deposit I accidently clicked the deposit bonus and received an extra 25 Euros on top of my 50 euro deposit but this wasn’t the issue as I hit a good win, as I went to cash out I noticed that I had to wager 875 Euros to cash out, so I began to play and ended up hitting the wager and had around 700 euros in my account so I decided to cash out. After waiting a day of hearing nothing of my cash out being approved, I received an email asking me to add documents to verify my Identity. So I added my Passport along with a utility bill of my issues within the last 90 days that clearly had my name and address ( my house in the UK ) at this point I wasn’t aware that the site didn’t accept users that reside in the UK. So I messaged the live chat and asked for an update on my cash out. I was told at this point that we cannot verify your documents as you reside in the United Kingdom. I immediately replied and said no I am a UAE resident and live in the UAE, the document I sent was just of the house I own in the UK as I thought they just wanted a letter with my name stated. So at this point I sent over straight away my UAE residency visa, along with my Residency ID Card but didn’t have a utility to hand with my name and address as I was away for work, I was then told no problem just send all these documents over and you will receive and email shortly. As you can guess I received nothing, so the following day I managed to get hold of a bank statement with my name and address issued within 90 days as requested. I then informed the Live chat I will be adding this to the my documents Page and was told “great, someone from our team will contact you as soon as possible, but thanks for confirming”. Later that night I reverse my withdrawal and play some more as the cash had just been sitting in the account. So I managed to get my balance up to around 830 Euros, I was planning to play down to 800 euros and cash out again as I had sent all the documents requested. Then BOOM! As I made my next spin after 830 Euros, 600 euros was taken from my balance, I was shocked and was scared I clicked a 600 euro spin, so I immediately contacted the Live team once again and ask what IS GOING ON?? I was then told that the funds had been written-off from account as I am a british citizen, I then battled back with yes but I reside in the UAE and have sent all the proof stating this as requested. I then sent all the documents over to the staff on the Live chat and asked them to send over to the department as at this point none of the Documents on the website had been approved just in the pending “status”. I was then told once again someone will email you from the team with an update on your request by tomorrow, I then asked do you advise me to play with the funds that are left in the account as there was still 196 euros remaining I was then told ( I have screen shots of every single chat ) “You are more than welcome to play if you are a UAE Resident” unfortunately I didn’t get very far with that remaining balance but that’s not the issue here I understand the ways of gambling! So I wait the whole of the next day for this so called department and receive nothing, again I speak to the Live chat team, “hey can you help and give me an update on my request” I am then told “sorry what request” I then see the same staff member online from the Live chat who dealt with me the previous day and ask to be transferred as she will be able to help more. Once I am transferred, I am then told again “you are a British citizen your funds were written off as they were illegally won, we have left the funds you have deposit in the account but you played them ( 196 Euros ) so this is not our problem” at this point I was not happy as one I was not informed that this was my deposit money that had been left in the account and secondly I was clearly told “ If you are a UAE resident you are more than welcome to play” which I am and I had sent full proof of this so I gathered there would be no issues! So this continues with me battling with the live chat staff sending over the same documents again and again, then was told my request had been transferred over to admin team you will receive an email as soon as possible. You can guess again I didn’t receive nothing, so I messaged the live chat each day and they said please be patient someone will email you regarding this. After four days I logged into my account and see the balance of my account showed 150 euros, I then opened the live chat again and asked for an update and what this 150euros was as the total owed to me which was so called written off was 630 euros. I was then told that after the review by the admin they have given back 150 euros to withdraw and then will close my account after the withdrawal had been processed, as you can imagine I wasn’t happy and refused to do so and demanded they sent the remaining 430 euros as this is what I had won! I also said to them you know you are in the wrong and I am right because if I was wrong you wouldn’t have even refunded the 150 euros they where just trying to give this and hope I would take it and go but I’m sorry this is not the case as I had clearly won these legally as I am a UAE resident, I was also playing in Germany so I have every right to play(Plus I have spent over a week of my time talking to the Live chat staff getting documents over and sending them repetedly). I was then told my requested has been transferred and I will be contacted via email. The next day I still hadn’t received no email and from this day I have not received a single email regarding my case from any member from the EUSLOT team apart from conversations with the live chat team. My account has now been closed and I really need to know what I can do from here! I would like to know what we can do to 1. Retrieve back my 430 euros that were un-ethically /un-fairly written off, and 2. make other players aware of this shamble of a website because what they are [EDIT]. As I stated have screen shots of everything from live chats to my balance at 830 and then how it immediately dropped to 190 along with all the screen shots of my bet history. I can also supply you with my residency documents and any thing else you would like me to send. I’m sorry for the long message but just wanted to share every step with you guys so you can feel my pain too! This has now come down to principle as well as the funds owed to me and I will not stop until this case is solved! Look forward to your reply and hope you guys can help me from here,

Hi, I have been struggling with a strong gaming addiction for over 2 years now and have turned off my self on about 50 pages so I can't control my gambling. A while ago I registered at EUslot to give playing another chance but it escalated. Since the latest week I have spent over 70,000 SEK and a total of over 500,000 SEK during these two years. It is very unfortunate as this money is borrowed and no one I own. When I researched the casino, I realize that it belongs to N1 Interactice Ltd, which also owns Spinia Casino and N1 Casino, where I previously closed myself for gambling problems. I have also turned myself off from several others belonging to N1 Interactice Ltd. I contacted Spinia Casino in October about this so I attach to what I wrote. Now I feel very anxious and cheated. A casino like EUSlot should have more control over its players and also when you are previously suspended at other casinos within the same company and lose so much money in a short time. It is irresponsible of them to allow me to register with exactly the same information and also be verified and authenticated with exactly the same identity as before. EUSlot has no responsibility for gambling problems. That is why I now demand that EUSlot repay all my efforts since I started my account there. Attaches screenshots to my efforts in October at Spinia via my bank and at EUslot so you see that it is the same account. Best regards,