Dunder— player complaints: 18 in English

Hello, I would like to get my paid money back at dunder because I am addicted to gambling and have depression. Magic red refuses to refund me the money, please help me, I am being treated for gambling addiction, I can send you my medical documents if you wish.

I registered Dunder online casino and then i was going to take part of welcome bonus for casino. I made deposit of 200 € and got bonus 200€. I played 5 lions game with 5 € bet and wagered succesfully the bonus. After that i was balance of 2300 €. I was playing with my own laptop and wifi show i have unique ip-address. After that i made 2300€ withdrawal and they asked many documents. They verified my account, but then suddenly they send me email that i have broke the rules and all my winnings are canceled because of 3.2.2. and 3.9. Here is finnish version of those rules: 3.2.2. Yhtä kotitaloutta, IP-osoitetta ja tietokonelaitetta varten sallitaan vain yksi Tili. Mikäli kaksi tai useampi Tilinhaltija asuu samassa kotitaloudessa ja käyttää samaa IP-osoitetta ja tietokonelaitetta, siitä tulee ilmoittaa Meille. 3.9. Ymmärrät ja hyväksyt sen, että toisten Pelaajien huijaaminen ja Pelaajien välinen salaliitto on ehdottomasti kielletty. Mikäli meillä on perusteltu syy epäillä, että petoksia tai salaliittoja on tapahtunut, pidätämme oikeuden mitätöidä kaikki tällaisen toiminnan seurauksena saadut panokset ja / tai takavarikoida kaikki Tilisi varat ja sulkea Tilisi. Pelaajan, jolla on perusteltu syy epäillä toista Pelaajaa petoksesta, salaliitosta tai epäreilusta menettelystä, tulee ilmoittaa siitä Meille välittömästi lähettämällä viestin sähköpostiosoitteeseemme. Firts rules of those is about unique ip-address and computer. I know i have not broke that rule. And the second rule means like general cheating and i cant undestand how they suspect me about that. I was sendind them email to ask details about this case but nobady answered me. I also ask livechat that same thing but they didnt not tell me anything more.

Hello. There was such a situation with dunder. I recently registered with them, and immediately asked in the chat if I could verify my account in advance before the first deposit. I was denied, they said verification on request. okay. I started making deposits and they asked for verification. passport and address, everything is standard. I sent the necessary documents and the most incomprehensible thing began. they refuse to accept my passport. this passport is our main Russian document. They asked for an ID card, there are no ID cards in Russia. they asked for a driver's license - I don't drive. I sent them our main identity document, our national passport. Every Russian must have such a document. I am not required to have a driver's license or an international passport. It upset me very much, the dunder did not seem to understand that this passport is the main document. In addition, I specifically asked in the chat if I could go through verification in advance, I was refused. I tried to get them to answer what should I do. how could i know that they won't accept my passport ??? I was offered to withdraw money, but I will not be able to continue playing. It was a shame, I like dunder, but I had to agree, but what to do? I was worried, there was a lot of money on the account. The operator in the live chat said that the money would be withdrawn to me. As a result, a letter came that my money was confiscated. I do not understand such a policy. You cannot go through verification in advance. As a result, it is impossible for me to pass verification and my money will be confiscated. This is a sad and not fair decision on the part of the dunder. it was as if I was driven into a trap, HOW COULD I KNOW THAT MY PASSPORT WON'T PASS VERIFICATION? this is not logical and not fair in relation to the Russian player. I had 896 euros on my dunder account. deposit made 800 euros through ecopayz. Please help me figure out this situation. I think this is not a logical and not a fair decision. it was necessary to indicate in the rules that the Russian passport is not accepted. Why then accept players from Russia? Not everyone has a driver's license and an international passport.

Now ive done everything they ask but something new pops up everytime i ask How long does it take to push some numbers into an account really

I sent an etransfer for $74.00 they are saying it was rejected to contact interact, I have sent them proof that it was autodeposited and contacted both my bank and interact who both say the etransfer was completed. This was October 20th

I have suffered from a gambling issue for a long time but got it under control also due to the fact that i contacted all casino groups where I played and self excluded permanently. Having played basically only on MGA licensed sites a ban was always extended to all new casinos which a group created, so I deemed this to be a strong protection. Unfortunately during the Corona crisis and being more at home than usual I couldn´t resist the temptation and signed up on some sites and played. In the case of Dunder the same issue occured as with a previous complaint here. (https://thepogg.com/complaint/dunder-mt-secure-limite-permenteley-self-exclusion-ignored/). They allowed me to play and lose despite a self exclusion with MT Secure Trade Ltd in the past. When I confronted them with the complaint here, they did not comment on it. I played on two occasions at Dunder, the first time I deposited and lost €400, the second time I deposited a small amount and won over €4000 which I of course played away in a matter of minutes due to my addiction issue and then deposited a total of €2700 after that in a short time frame which I also lost, so my net loss in two sessions was €3100. I contacted support as to why signup was possible and why I was able to play as I self excluded at MT Secure Trade in the past, which they even confirmed, but they did not return one cent. I got some generic email that self exclusions at other MT Secure Trade sites from several years ago don´t apply to them and if I don´t like it I should complain here. There seem to have been changes in the MT Secure Trade portfolio, as some sites which used to be part of the group arent anymore, but they still have the obligation to keep the list of banned players updated at all times and act accordingly. To be frank, I didn´t understand their reasoning. I was always of the understanding if you selfexclude on a site you are banned within the network of that operator. That´s how other casino groups handle it. If I try to register on a sister site of an operator where I am banned the account get´s instantly locked or signup isnt possible in the first place. Had I won massively and asked for a withdrawal I am fairly certain the operator would have refused payout on these grounds, so not only is the behaviour unethical, it violates their license, any commitment to fairness and they act predatoriously by profiting from problem gamblers. The amount in question which I lost is great and puts me under pressure. I demand that they return these illgotten funds immediately and work seriously on their attitude towards responsible gaming for the sake of other players in the same situation.

I tried to withdraw from Dunder Casino the $900.00 CDN that I won. I keep trying to send them my bank account information, which they keep deeming fraudulent/manipulated, so I have kept trying to get more documentation from my bank. Now Dunder has removed my "Chat with a representative for help" ability and they refuse to answer my emails. I understand that they need to make sure my bank account is legitimate, but without any means of communication, I cannot find out if they still need more documents, or what else I have to do, or even if there is anything else I can do. I did not use foul language nor threats in any communication, just all capital letters. I have no idea how to get my winnings from them.

Hello, I sent an electronic e-transfer to Dunder Casino on Sunday July 26th, the amount was not debited into my players account and they are claiming it was rejected by my bank, my bank verified the transfer and I have sent them the documentation, showing the e-funds were transfered and now they will not return my funds. Help.

Hello...I cashed out 925.00 cdn.at Dunder casino on July 1,2020.I have been getting emails telling me my money is on its way but I have never recieved anything in my bank.I know a lot of customers that have used Dunder have had the same problem.Customer service tells me it was sent on July 6,2020 and today  someone else tells me it was sent on July 3,2020.I have sent all identification info needed for the withdrawal of my funds and it was accepted(approved) .I have a record of all correspondence with these people.Now because I told them today that I never recieved my money ,they want a new bank statement showing transactions from July 3 until today,July13.My bank statements, monthly, covers from the 4th of each month to the 3rd so i am unable to send what they need at this moment.I think they are scammers or very unorganized company.This is ridiculous.I spent money in their online casino and they accepted interac etransfer,no problem.For my withdrawl, though,they say they only do bank transfers.This casino cannot be on the up and up..to treat their patrons this way.I played with another international online casino shortly after Dunder, and won and i recieved my winnings by interac etransfer   2 or 3 days later..no questions asked..I will be sending this same letter to the U.K.Gambling association as well.All i want is my money..winnings of 925 .Thanks for your time.Regards UPDATE AS OF JULY13..I sent them my banking transactions showing no deposits from them,from July 6 to July 12..They sent email saying my ticket has been updated whatever that means.Please,all i want is my winnings and then i will never play at this casino again..Please Help..

On May 24 and 25 2020 I deposited a total of 150 played Totem Lightenings Power Reels and Lucky Links and ended up with winnings of 200.04 I used my Mastercard ending [EDIT] When I tired to withdraw they said they require proof of and ID They requested Drivers Liscence, Utility Bill Bank Statement and Passport I have sent all of this 5 times and 17 emails with no action. The problem is that the account email I registered with is [EDIT] however the server which is private is broken down so I changed to a hotmail account now [EDIT] I first notified them on June 15 by chat line spoke to [EDIT]. Then on his advice I sent a request for change of email to update my profile. I have complied with all their requests and receive emails from a [EDIT] but not getting anywhere I am at wits end as due to Covid 19 on lockdown and this was entertainment for me on what seems to be a trusted site I am 84 years old and not tech savvy, but at a loss to solve this problem. I contacted the Gamin Authority of Malta and a [EDIT] from Player Support said I need to send this to you. I have called the Embassy in Toronto to report this . Please advise me what is my option.I have been trying to reach MT Secure Trade by phone but to avail. I was told that they can only do a EFT to my Bank as they cannot refund to a Credit Card I am prepared to pay for a phone call to them but no number is listed for Dunder in Malta. Help Help !!!

i am gambling the skycitycasino.com by Mt secure for a while last wednesday i deposit. total of that day around 10k nzd because i saw the promotion every monday cash back 10% of net loss maximum 1000 so i try to spend not more than 11k to make sure that at least i am gonna get the cash back . and then after that i loss all of that money i deposit that day. so after that for about couple hours i don't know what to do so i message to the website that i am lost the money blahblahblah its a bad luck day some thing like that, and then the website close my account permenantly on that day , and i try to talk to them to open up my account because i dont want to close it and i still didnt. get my money cash back10% so i try to explain to them many time and they said no , i got some chat of the customer service that close my account without telling me anything and the email from them that they are not give a shit about my cash back money . i think it is my right i suppose to get that 10% cash net loss money on this coming up monday but now they are close my account. and it s not fair for me [EDIT] (07:05:50): hi [EDIT] (07:05:56): Hello [EDIT] [EDIT] (07:05:58): Hope you are well! How may I assist you today?Image removed by sender. ? [EDIT] (07:06:09): im not well [EDIT] (07:06:13): please kill me [EDIT] (07:06:14): hahah [EDIT] (07:06:52): im such a bad person ay [EDIT] (07:06:54): I am very sorry to hear this [EDIT], what makes you say that? It's very worrying and not to be taken lightly? [EDIT] (07:07:14): i won 14k last week [EDIT] (07:07:22): and i lost it all yesterday

My money dunder owes me they wont give it to me no matter what i sent id and all verications they owe me 1200 dollars help plz

I was informed that If I was self excluded under one licence that I should not be able to play on any other casinos under the same licence. I have been permentley self excluded on rizk casino since 2016 , they have never uplifted my self exclusion as its permeant. I manged to reopen my account with dunder and depoist 2940 euros when I should of never been able to reopen my account, as I am permentley self excluded under their licence of mt. I should of never been able to reopen my account from 2016 as I was permentley self excluded on rizk casino which is under the same license, Please note I used the same information on both accounts. Please note I was also signed up to gamstop from 2018 but i have been told this does not cover jersey resisence but either way I was permentley self excluded under their liscnce since 2016. I demand a full refund of depoists made on dunder as I should of never been able to open my account as I was permentley self excluded on rizk casino mt licence since 2016 and still am to this day. If you need any evidence please ask me.

The 26th of August 2017 I self excluded myself due to gambling problem at Dunder and various other casinos as well. At the 29th of January 2019 I was able to login at Dunder using BANK-ID, I was able to deposit money and play. At the 29th I made 2 deposits of 3000 SEK each. At the 31st of January 2019 I made another 2 deposits this time of 1000 SEK each. I read through the terms and conditions and saw that I should be eligible for a refund since I was self excluded but could still login and deposit money and play. So I made a support ticket explaining the situation and provided screenshots of the transactions, ID, proof of address, and photo of the card I used. After almost 11 days of their special team researching they tell me that they cannot see any funds being deposited by me.. I need your help resolving this, thank you.

very simply September 9th 20 to 5 in the evening I won $250 from Dunder casino with $20 I deposited without any use of any of their promotions Weather by free spins matches to what I deposit or bonuses I won the first withdrawal I pulled out was $250 and that again was at about 20 to 5 in the evening then again on September 10th at about 3 in the morning which is I mean immediately after than I thought muesli I won $352 neither has been paid to me both again where one without any use of their bonuses or promotions I've been trying to retrieve my money from them since the day that they sent me the message telling me my winnings were on the way they told me it would take 2 to 3 days instead of telling me what they're telling me today on the 8th day where they're telling me because International Bank transfer could take longer but they didn't tell me that at first they didn't tell me anything of the sort then on the third day when I ask them where my money was they told me it could take an extra two days so I'm still somewhat, at that time but the more they lied to me the more upset I got and the more I had to listen to that automated system of theirs it just makes people more angry and hope that people will give up while on the United States Marine I'm disabled because of it and this is what I have to deal with are UK casino that states that it's Canadian one of the only reasons I played it was because they said they were Canadian so I figured it wouldn't take any time to get the money to me verses if it came from the UK but they didn't want me to know that or something because they didn't tell me it was a International Bank thing and every time I ask them for I got no response received your how is that supposed to help me at all because I can't enter that number to find out where situation stands so after the 4th day he told me for sure the money Friday watch my account over the weekend because of riding the money didn't show up and again one email to reply to me and then again today they request that I provide them with my bank statement from the 9th to the 14th or something like that either way I gave them from the 1st of September to today's date old I apologize they ask for from the 9th to today's date which I gave them I gave them my online banking information and I gave them pictures of the bank manager giving me the statement photos of the statement from the bank and then I get an email telling me that it's an international bank transfer and it may take longer I said I don't understand why you wouldn't have told me that to begin with then I asked can somebody please tell me what happened with my money why would you send somebody $652 and not have a tracking number for it you wouldn't and neither would day I'll asking for some help here I'm entitled to my money I won it fair and square and this casinos trying to do everything they can out of out of pain and that's not fair they took my money quick enough why can't they pay back quick enough please help it's not much good when you're talking to a machine 24/7 every time you send an email you received your email but again you can't enter that number anywhere to find out what it means so what's the point I must have 25 emails from this company that just say thank you for your email somebody will get back to you shortly but yet nobody gets back to you so I'd like to know how all these people were viewed this company with all these stars because in all honesty when I find out over the weekend that there's some people in the UK actually a couple of hundred people in the UK that are owed money by this casino and they're all over the age of 65 it kind of makes me wonder what they're up to again please help I'm not in the situation where I can afford not to have this money I have $0.49 in the bank and then I'm living in a motel right now because my apartment is not ready till the 1st and I haven't been able to work because I'm disabled and Ontario Disability doesn't pay me enough to stay in a motel again please speak with Thunder casino and get my money please if I've done something wrong then let me know but I am sure you I have done nothing wrong except for play their Casino what a mistake we're stay away that's my opinion

I have played and spent a lot at Dunder Casino. I have spent over $20,000 there. I have been treated poorly on their chat service; I have even been disconnected on purpose, which is akin to being hung up on. On April 6, 2018, all of a sudden I could no longer make deposits. When I contacted the site to advise them if this they told me that they didn't know what the problem was and just to wait for it to be fixed. I requested a couple of no deposit bonuses in order to play a little while the matter was corrected. They told me that they could not provide a bonus to me. Now, I can't deposit, can't play and have no means of trying to win any of my money back. This is entirely unfair and unjust. I feel as though once they got a bunch of money from me, they essentially stopped me from playing so that u could bunn ot win it back. I want all of my deposits refunded for unfair gaming practices by Dunder Casino. I have tried to communicate with them but have gotten nowhere.

Having played slots with Dunder Casino online for 2 full days at minimum stakes 20p/25p/30p/40p I had made thousands of spins at these stakes. I would never bet more. However on 12/1/2017 in the evening I was playing Devil's Delight and was actually in the middle of the "feature game" when the screen first froze and then an error message from Dunder displayed saying the game would have to be restarted which it did. I did glance at my total to at least check it had credited my feature game winnings, which it had, and the total was approx £74. However, what I did not notice was that the game did not "remember" that I was playing at a 20p stake only. I restarted autoplay which I had been using before the crash but the game had changed to a £4 initial stake. I tried to stop the autoplay as quick as possible but in the few seconds it took to get to the button £12 had been debited from my account. I contacted Dunder as it was their software crashing that caused this yet they blame ME for not checking the stake. Granted if I was playing from the beginning on that slot I would have done, indeed I did when I started. But I just thought the game would "remember" the stake the current player was using. Also in an age when we are meant to be controlling problem gambling why are machines allowed to be default set at anything but the minimum stake anyway? As I told them this is an accident waiting to happen and it's as if the casinos actually want you to spin accidentally on a higher stake so that they can then refuse to refund you. Yes I have a moral duty to check the stake. But more importantly the casino has to ensure software is fully functional and that in the event of a genuine error the client is treated fairly. I certainly didn't expect to be accused of lying about the software crashing. So my balance ended up being around £64 instead of £74 (although the wagers were 3x£4 there were a couple of tiny wins). You can see my explanation to Dunder below. I think for the sake of a measly £10 they made a real meal out of making me feel so small, undervalued and worthless that it stunned me. I even suggested they refund me in bonus spins but no they wouldn't even entertain that. I don't think they value customers. They certainly don't have a fair help policy with staff who have any authority to solve what is essentially a pathetic problem which could have been sorted in 5 minutes. As you can see, the outcome was that they did nothing despite the fact they could verify every prior bet I had made was for minimal stakes. Thousands of spins! Nor would they let me cash out and leave waiving outstanding bonus wagering requirements. I was furious and in the circumstances I have blown the rest of my £64 balance (yes at minimum stakes) frantically trying to win back my lost £10 which I genuinely feel I've been robbed of. Instead of enjoying my joining offer gradually as I had been doing the past few days. I don't think I am unjustified in thinking that although the T&Cs say the player is responsible for checking the stake that it is not unreasonable for Dunders servers to "remember" my prior stake. Indeed I don't think it is unreasonable to expect ALL casinos to set slots at the minimum available stake and for the player to be able to "upgrade the bet" as he chooses rather than the casinos to set their own level of default bet for each slot. I think that is greed, it encourages accidental spins and that it does nothing whatsoever to help problem gambling. Dunder won't help me but I do want an acceptable resolution given the way I have been treated. In the circumstances I don't think it is unreasonable to expect Dunber to put me back at a balance of £74 where I was before their software failure message (something about non communication with the server) so I can start again where I left off. I don't mind if they make these bonus funds with a 10 times wagering requirement or so. I have been reasonable all along. But I had 17 years in frontline customer service before I had a brain hemorrhage. I never once treated a customer like I was treated over a measly £10 So I would like the situation resolved, fairly, with the casino acknowledging I was a totally low stakes player as they could see that from their records. They have to take some responsibility for their own computer servers suddenly not communicating with my PC. I am not lying, it happened. Please note I am NOT and never have been necessarily seeking a CASH refund of my original balance of £74. I am quite content with a bonus payment of £74 subject to 10x wagering. I am fair I don't expect a cash payment. I just want to enjoy my casino experience as I should have Chat exchanges with Dunder Casino From [EDIT] My username [EDIT] my email [EDIT] Slot being played when freeze / crash occurred Devil's Delight It occured during the feature game The chat transcript is below. I hope you have somebody valuing customer service there who accepts these things do happen and that defaulting back to £4 a spin after a game crash is very unfair after thousands of spins over 48 hours at 20p or 25p [EDIT]: Hello! How may I help you? You: [EDIT] I was playing at 20p a spin, the game froze and crashed , when it came back I didn't notice it was £4 a spin and because it was on auto it span twice costing £8. this was not my fault. You can check that it crashed but I am owed £8 Game Devils Delight literally just happened [EDIT]: Let me have a look, one moment. You: thank you very much actually it may have spun 3 times before i got to STOP button [EDIT]: I have looked over this and unfortunately what we can see in the system is that you have placed this bet and I am sorry to say but it is up to the player to check so they bet the correct amount before spins. I am truly sorry for this [EDIT]. You: No that is not acceptable the game froze and it crashed. You can see I have been playing for 2 days and never once placed a bet that large I could argue that you should have games that do not crash and which retain player settings [EDIT]: One moment. You: That attitude is disgusting when you can see my bet level I am not losing £12 for a game which CRASHED I think before those spins started I was at approx £74 it should be returned to that level [EDIT]: I am sorry for that but when you got back to the game you started playing without checking the bet amount and due to that the game starts with a bet of £4 when you enter Devils Delight. You: No I am not having that [EDIT]. The game crashed and it should not do so. It is your responsibility to ensure games are stable and if they crash they pick up where the player left off The way you are going you'd think I was ssking for millions. Its £10 for goodness sake. I'm a new customer. Do you wish to retain me? [EDIT]: I am sorry but I checked the game and it worked fine and it might also be that you need to check so you have the latest update of Java and Flash on your browser . You: NO IT DID NOT IT CRASHED IN THE FEATURE AND TOLD ME TO RESTART THE GAME PLEASE DONT ACCUSE ME OF LYING We can always take this to the gambling commission if you like but I will seek compensation for being called a liar too. How dare you say it did not crash [EDIT]: I am not accusing you of lying but I can't see anything wrong in the game rounds and I also checked the game [EDIT]. It is still up to the player to check the bet amount before you start to spin. You: No, it is up to you, on a game issue to restart where the player left off. It is also up to goodwill of the casino to look at the facts. I have been playing continually. Have I ever laced one such bet NO [EDIT]: I am sorry but it is still up to the player to check their bet amount before starting to spin. You: And I am sorry but you have accused me of lying IT FROZE IN THE MIDDLE OF THE SINS FEATURE So you just want to lose me as a customer well fair enough waive all the wagering and let me leave you with the balance of £63.38 I cannot believe you lose a customer over £10 good will issue. Utterly incredible [EDIT]: Still, I never accused you of lying, I am just informing that I can't see anything wrong in the game rounds and would suggest you to clear cookies and cache from you browser to stop preventing this to happen again. You: My cookies and cache are cleared every session so don't talk to me like a child . I'm 51 for goodness sake [EDIT]: I mean that if these issues happens , we always advise players to troubleshoot . You: Look you've made your decision to lose a customer so just waive the outstanding wagering I'll take my balance and close the account. I like your casino but there are many more [EDIT]: I am sorry [EDIT] but in this case I can't do anything else. You: I don't care anymore what you think when you can't even credit £10 in bonus funds. You can see how much I've wagered over 2 days. Yes you can waive the wagering and I'll take the balance . The game was at fault. It froze and crashed I want to speak to a manager.......... now! They can phone if required [EDIT] I am not being treated like a total idiot when I have wagered 20p or 25p continually for 2 days and you can plainly see I son't wager £4 bets I just don't [EDIT]: I am sorry [EDIT] but we do not offer telephone support. You: Well I'll speak to the casino manager here then Just waive the wagering and tell me I can withdraw the balance and close the account. That is clearly the outcome you want [EDIT]: We have looked into your account and can see that you have £0 in real money and £63.38 in bonus money and if you click on your balance (next to the home button) and then you can see on the left how much you've wagered in % and how much you have left to wager in your currency. If you wish, you can always cancel the ongoing bonus on your account ) and then £12.14 will be real money and £50 will be removed due to that it's the bonus money locked to the bonus. You: No [EDIT] if you are not going to credit £10 goodwill bonus (with wagering) then you can waive all outstanding wagering. It is a simple request and one which it looks like I will be passing on to the Gambling Commision as you are treating your client like an idiot [EDIT]: I cant change the amount in this bonus to real money due to that £50 is bonus money. I am sorry that you feel this way [EDIT]. You: You can help your customers with goodwill so please say you can't. All customers should at least have one chance at watching what the hell you are making us bet when the game crashes. And when a game starts my argument for the gambling commisssion is that it should defalt to MINIMUM 20p not £4 unless you are encouraging problem gambling of course [EDIT]: You are of course entitled to your opinion but in this case, looking at the game rounds , I can't do anything in this matter. You: Put a manager on here Somebody who cares about customer goodwill You clearly dont I have been very patient given the situation [EDIT]: I dont have any manager here and if you wish you can send en email to [email protected] You: No Im not having that you could do a credit , grant complimentary spins, don't tell me you can't or there's no point you sitting there at all [EDIT]: Sorry for that. I can't because as I informed before regarding the bet amount , it is still up to the player to check this. So you can send in an email to [email protected] if you wish. You: So you are telling me You are running the whole casino tonight? Just want to get this clear for the gambling commission and you can't even grant 100 spins on Starburst for example? You are telling me you are totally unable to do anything and therefore there is little point you being there. Amazing [EDIT]: I am telling that my manager isnt here and I am one of the two that works on the support this evening. You: What is the point of your job then? I want to tell the gambling commission that there is chat help.... yet there is no help. Just a company hiding away over a refund of just £10 [EDIT]: I am not able to give you a free bonus [EDIT], I am sorry. I am here to provide with information regarding this but in this case I cant give you any bonus or credit the amount you played with. It has nothing to do with the amount that we can't add on the account. It is not about that [EDIT]. As I have explained about the bets and it is players responsibility to check this. I am sorry but I can't refund your lost bets. You: Ok so I('ll finish this off by saying you've verified that for 48 hours I've played nothing but 20p or 25p bets. That must amount to multi thousand spins. You can see there was not one over that amount yet you refuse to help claiming you have zero capability in your job. You have also accused me of lying over the game freezing and crashing and instead blamed me and my computer. You think that defaulting to £4 bets is acceptable and you have no goodwill when the facts are clear. I want to get this clear that this is what [EDIT] says (who runs Dunder on her own appareantly) [EDIT]: I never say that I rund Dunder by my self. And I have already informed you all regarding this and cant refund the lost bets You: No you must do as you can't refer me to anybody with more authority than you so it's clearly just you No [EDIT] it's actually clear you can't do anything at all except illegally part customers from money they did not wish to wager I think you are acctively encouraging problem gambling [EDIT]: No, because I dont have anyone here at the moment and advised you to send in an email to [email protected] You: And the point of that is? They will say by return exactly what you said. Sorry I want to TALK to a human not waste time with text with people who can remain nameless [EDIT]: I am sorry but this is the process [EDIT], you can send in an email to that email-address. You: And what will happen? Exactly what I said. I'm sorry [EDIT] I really don't care. I didn't make your blasted slot crash and I want thye £10 back. This is NOT OF MY MAKING. If your game had not froze I would still be happily playing [EDIT: We will take this further if you send in an email to see what we can do but right now I can't refund this You: If you were in my position I wonder how helpful YOU think YOU HAVE BEEN in dealing with me? I can tell you. You'd be disgusted. As I am absolutely disgusted. I will send the email in the knowledge they will probably be as rude and uncaring as you have but rest assured if it isn't sorted fairly I am seeking a refund plus compensation via the gambling commission. I'd really like to say thankyou for your help at the end of all this. But quite frankly you haven't been any help. And for a guy who is medically retired folloowing a brain haemorrhage this is one piece of grief over a paltry £10 I could have done without [EDIT]: I have asked you to send in an email so I can see what I can do for you [EDIT], as I have informed you several times, I can't refund the lost bets due to that i can't see anything wrong in the game rounds and to send in this email means that I am really trying here You: I will send the email as you have asked in the hope somebody at the other hand actually does value a customer. But right now I am so stressed out and glad I have medication to calm my nerves. It is clear you are authorised to do nothing so I'll end it here. Stressed out and absolutely furious at a complete lack of respect, understanding and customer service. You have completely ruined my experience of what I think is probably the best slots casino other end NOT other hand [EDIT]: Sorry that you feel this way but that is why I have asked you to send this email to see what we can do for you, this is nothing I can fix over the chat due to that I dont have anyone to check with. You: OK I'm gone. [EDIT]: When we have received the email we will see what we can do in this case for you [EDIT] and I am sorry once more for this. Have a nice evening . On 12 January 2017 at 22:11, Dunder wrote: ##- Please type your reply above this line -## Hello [EDIT], I hope that you are doing well. I am sorry to hear that your gameround froze/crashed. When this happens we recomed as a first course of action to clear the cache and cookies from your browser as the game use up a lot of space, specialy the bonus features. The default setting of the game has the starting bet set tp£4, so reloading the game also resets the starting bet. Unfortuantely we can not be help responsible that you check the starting bet of a game when you reload it and later accept the bet, even though we can appreciate that this may not have been your intended bets. Should the bets have been winning bet, naturaly the winnings would have been added to the account. Reading through the chat I see that you may wish to cancel your bonus. Doing so at this time would mean forfeiting the £50 in bonus leaving you with £12.14 in real money. £1.24 is a seperate bonus generated from winnings from complimentary spins. Kindly confirm if you still wish to do so. We hope that you decide to keep your account and try to complete your bonus. I can remind you that you also have a total of 160 complimentary spins left to collect added 20 a day, the following 8 days. You will be able to find them then in the game Starburst. The complimentary spins are valid for 24 hrs, so make sure to log in every day in order to collect them all. Have lovely evening and please contact us again should you have any other questions for us. Best regards, [EDIT] Dunder.com [EDIT] 23:17 (2 hours ago) to Dunder Forget it, I'm just taking it to the Gambling Commission as it was your slot which forced me into a default £4 stakex3 which I wouldn't have had and the autoplay took a couple of seconds to stop Your lack of respect and concern for the customer is absolutely amazing Your slots should not default to such high stakes anyway. It is asking for trouble. It's as if you want to encourage accidental expensive spins You certainly do not value your customer retention that's for sure As I said to [EDIT] the return email would just say "ditto" Absolutely disgustng service I am also recommending to the gambling commission that you make it clear there is no "help" available on "chat". Just excuses, denials and fob offs blaming everything and everybody as long as it isn't freezing then crashing software Something needs to be done about default spins not being on the minimum and rock bottom customer service. No wonder people become problem gamblers if you happily remove £4 per spin when it's clear that after 2 days of spinning at lowest stakes a software fault caused a reset. You couldn't even award £10 of complimentary spins or something Disgusting ! [EDIT]

I have won £2000 (which is not being disputed). They are not paying me as they have asked for photos of documentation. I have sent this through three times and constantly chased to no avail! The documentation that they have asked for is a photo of my bank card which I have provided. They claim that the images are unclear. I have explained that the bank card in question is really old and that some if the numbers have worn away. I feel that they are being deliberately obstructive and will not pay be my winnings. Many thanks, [EDIT]