dreamz— player complaints: 21 in English

I started playing on dreamz.com and noticed after a while that the profits are decreasing more and more. While i thought i was just getting paranoid i paid in more and more. After almost 10.000€ im done, no profits at all only losing more and more money. The slots should have RTP meaning returning to player, but i guess thats manipulated.

I started to play Crazy time on Dreamz casino this tuesday evening around 23.34 finland time and i started five automatic spins. I got the crazy time bonus×15. I chose the green flapper and it hit double. The result was ×3000 and my bet was 1,50e. I didn't get that. I have screenshots from that round. I have contacted the dreamz customer service but they don't give me much. Their first answer to my questions was that Evolution told them that there had been some connection problems and my bets were not accepted. Thats all and No proofs or anything. I have screenshots where you can see the bet and there was No signs of bets rejected during the game. I don't thinks this ok that they are trying to tell me afterwards that "No, you weren't at the game, your bets were not accepted." Because there was No signs of that. The game continued normally except i didn't get my winnings. And now i and the dreamz customer service have been waiting the answer from Evolution about two weeks. So, i don't know which one of those the casino or Evolution don't want me to have my money. I can send you the screenshots if you want.

Hallo, I won 1400€ on dreamz, And now if i want to cash out With Skrill (because i pay in with Skrill) It opens Paysafecard to Withdraw. The Casino dont help me with this Problem. Nothing happens

I still waiting for my withdraw. After 3 Days is not accepted. Every Day they tell me it is working or iis on the way. I will send it to the MGA in 48 Hours. Please help me

Hello, despite repeated requests, my payout has still not been processed and I can't get a reasonable statement as to why it hasn't been processed and why. First alleged technical problem, then verification... I've been waiting a week for my payout.My account is verified

I deposited 50€ but dreamz.com page gave me only demo games. Been discussing in online chat at least three (3) times, problem not solved. Gave then receipt of my deposit. I have contacted customer service via email ([email protected]) four (4) times, asking my deposit to be returned, without getting any reply or response. Sent them again receipt of my deposit. Looks like they have decided to keep my deposit and ignore all my attempts to contact them.

Hi, I am writing you the text here that I have already sent to the casino several times. I explain the problem here. I really hope you guys can help as it is not just a matter of delaying payout on purpose but in-game winnings are not paid out. My message at DREAMZ: [EDIT] Hello, my withdrawals keep getting denied since yesterday because i'm not withdrawing using the same method that i deposited money to you. I have written to support many times and also sent many pictures but I keep getting the same replies - "You can only withdraw using the same method you deposited". The problem is, as I have stated many times, that the CREDIT CARD WITHDRAWAL feature is not made available to me at their casino. Only the BANK TRANSFER function is made available to me. There is no one to help me, no finance person contacts me, no support person helps me. Although the problem is perfectly clear and the solution is for the casino to either allow the withdrawal to my bank account (this account has already been verified) or enable the "withdraw to credit card" option. Because my credit card is already verified. I uploaded all documents properly, everything was checked and I was verified. But I keep getting denied the payment. I have NEVER had this problem in all these years! No casino has done things like that to me. Why can't I pay you with my credit card??? I could also pay with it. Why am I being denied? I'm very sorry, but I have to assume that this is a scam, since the responsible department could solve this problem quickly. But they don't do it on purpose. I need your help and want to get my rightfully won money. I had problems with their casino about 2 weeks ago because a game I played didn't count a single win. Again, no one from support has contacted me to this day. So we already have 2 open cases here. 1. In-game wins are not recognized. Support or engineering does not review the case. 2. A win cannot be withdrawn because the deposit method is not approved as a withdrawal method. Although it is mandatory to use the same payment method for both payments. Please explain all this to me!!!

I made two deposits about a month ago, and the casino's email confirmation somehow got stuck. I have tried many things so I could complete the confirmation with no luck. I have contacted the customer service multiple times and they have replied, but replies are always "your case has been forwarded to the branch taking care of such requests, we will contact you when there is an update". I have sent my bank account details which they requested like three weeks ago, but there has not been an update or response other than these customer service replies and that first deposit I made is already like a month ago.

I made a deposit of 250 euro on the 16th of april. The deposit cleared from my bankaccount but was never added to my dreamz-account. I reached out through the chat and was told i had to be patient as it could take some days. After severall weeks i contacted again through the chat and asked what to do. The casino asked for a complete transactionhistory form my bankaccount starting on april 16th. Yhe next day i send this. There was no reply..... After a month i asked again why there was no reply and surprise: there was no reply. The casino simply refuses to answer...... I hope you can help

I used the deposit and play function. I deposit 350€ through my bank and after i deposit, it threw me onto the front page. I was not logged in and funds were no where to be seen. I then tried to use the login, i logged in through my bank and the same happened. Threw me onto the front page like nothing had happened. I contacted their poor customer service, which has been very unhelpful. I have tried through multiple browsers but nothing seema to work. I have a receipt of the deposit, but have no way to access it. All I want is the funds given back to me

hi, please help that dreamz.com send my win 1.500,- to my bank. i have lot of screenshots and lot of e-mails, they write me always the money 1500 comes to my bank and i waiting a long time, please help me, thx

Well I've been waiting for damb near a month for my bank transfer my bank searched for it found nothing. The casino asked for my bankstatement I gave them one also I gave a letter from my bank. They tell me there was a error okay then put the money back in my account yeah no they haven't done it they haven't done nothing for me. They won't get back to me this is so unfair

HiI made two deposite on total 3200NOK to Dreamz.I made the deposite through VISA. I was lucky and won 10500NOK.When i wanted to order a withdrawal, there are actually no withdrawal options.I have been in contact with Dreamz 3 times now and still no withdrawal options.So basicly the custumers can deposite to the casino, but cant order withdrawal.For me that seems like scam. Can you please contact them for me?

Hi. As a non-register casino Dreamz uses bank verification for players. I have deposited and withdrawn tens of times. Now they decided to investigate my incomes. As this is a non-standard procedure for this type of casino, I wondered what was going on. They wanted proof of origins of my money, which i found odd. After a dispute, i sent them my latest paycheck. I hesitated, but sent it anyway. Then the problems started; they demand a 30 day bank statement to view my income and costs. I declined to send this information after discussing with my lawyer since none of the laws here in Finland nor in EU obligate me to send information about my private incomes and monthly costs. Now they are purposely delaying any conversation i have with them. I have kindly asked for their legal team to contact my lawyer for a dialog about this but no answer. As i personally dont have enough knowledge about my rights and oblications,i had to ask my lawyer. After going through documents, the demand regarding my monthly activities is absurd. Also, i have suggested them to pay me my money and close my account but i have had no answer. This is outrageous, if they are not happy with the proven fact that i am more than capable to use their site, they should pay my money and terminate my account. As stated by my lawyer, i have an obligation to prove the ORIGINS of my money, but not in any way obligated to inform a 30 day period of my financial life. Please help me with this issue, thank you!

Dear Sir or Madam, I would like to inform you about the following incident and ask for your help. The Dreamz Casino paid me an amount of € 272 on November 26th, 2020 to my bank account via Trustly. My bank account was blocked at this time and incoming payments were transferred back to the sender. The issue has been fixed and two other withdrawals from other casinos and winnings have been rebated to me within deadline and in accordance with the rules. So far so good but only the DREAMZ CASINO does NOT pay out again. Last Friday December 4th (see live chat screenshots) I was assured that the amount would be credited or at least processed by Monday December 7th. Allegedly it was this week, but the next day it was pretended as if it wasn't so. Since then, I have been given curious answers and reasons why no payment has been made so far. Apparently some dubious department that cannot provide any information and does not give any answers to direct requests is responsible. Each employee seems to be informed differently and as a result gives me different information. Despite the request and notification to submit a report to the Malta gaming authority, there was still no payout, but on the contrary, I was mocked with the words I should turn to them if I think so. I also find it remarkable, as you can see from the screenshots, that dreamz FINALLY processes withdrawals and doesn't want to know anything about them the next day. Payments that have already been verified and paid out again for 2 weeks to be observed and checked is also completely new and incomprehensible to me. Especially since the 272 euros were not even won in this casino but due to an accident too much was deposited and this should only be paid out again. However, I was not aware of the technical problems at my bank. However, the problem has been fixed and casino dreamz knows that too. I ask you politely and expressly with permission all the necessary data about myself and the account at dreamz.com with appropriate login data Obtain and process. In connection with this letter, I will also send a corresponding message by email, live chat and by post to the Dreamz casino to provide you with information, if this is necessary at all. I have attached some screenshots from the n26 bank as well as chat histories of this and the dreamz casino for a review. I will also send you my complete account inspection from which you can see that no payment has been made to date (14.12.2020) I very much hope for positive feedback from you soon and remain with best regards from Germany

In addition to a copy of my ID, Dreamz also wants a screenshot of a bank statement (even though I deposited money through an account) and a copy of any invoice in my name. This is highly illegal, I have never seen it at any other casino and the 3 required "identification features" make it easier for criminals to open an account at dubious banks for money laundering. When I confronted the support, they only referred to the terms and conditions, which are not legal according to European law. I only want my money and not immediately become a victim of a money laundering syndicate.

The Dreamz Casino didnt pay me out I send them all documents he didnt accept them .

I have the same problem here as I do with Dunder. Dreamz is part of MT Secure Trade, where I self excluded years ago. Still I was able to register and lose €1000.They send a generic email when you complain about this and do not repay. I find this behaviour unethical. There is a reason, why I selfexcluded on all casino sites in the past. They should stop preying on problem gamblers and return the €1000.

I deposited about € 800 at Dreamz on May 29th and made a profit in the middle four-digit range. On May 29th at 11:00 am I uploaded the documents for verification and arranged for a payment. Unfortunately I haven't been verified until today. The support email said that it could take a maximum of 72 hours. But these have now been exceeded significantly and I don't know anything from any other casino. I am only put off by the support and I think that I will stop there so that I can lose everything.

I reviewed some casinos at Askgamblers.com and saw this casino. I read their rules and they stated that you can deposit and withdraw with MasterCard, Visa, Trustly, Skrill, Neteller, EcoPayz, Paysafe Card and more. So in good faith and as I have been an active gamblers for over 15 years I went in, opened an account, made a deposit with my Visa/Revolut of 15000 NOK and only on Jackpot6000. When I was finished playing my total balance was 16000NOK. I tried to withdraw but didn't have any option at all, it was all blank. I contacted livechat and talked with a guy named [EDIT]. He stated that there is no other way to withdraw then Neteller or Skrill. I told him that I cloed my Neteller and Skrill accounts for many years ago and if we could find another solution. I even told him he could keep the 1000NOK that I won but refund the rest. They still refuse to do anything about it and now my money is locked in their casino. At best this is very misleading and they should state that there is not possible for me to withdraw with the same method I made a deposit. I have sent Neteller and Skrill an email and trying to reopen my accounts but I do not know if that is possible. Sorry about the long message. [EDIT] from MGA told me to contact you guys. Thank you in advance no matter what the outcome will be. Best regards [EDIT]