DingDingDing Casino— player complaints: 42 in English

Reason: Delayed payment I requested a withdrawal of $9999.99 on 2/20 and have yet to receive any payout. I previously told the chat agent that I would not be buying in further until I could withdraw my full balance (around $50k at the time), and the agent said that if I reach diamond it would be much faster to withdraw using the Diamond VIP 24 hour redemption structure vs. waiting for 5 withdraws at the Platinum VIP level ($50k spend).Wanting my money sooner and seeing that the website had a good Trustpilot score, I gave in and purchased enough to reach a $100k+ balance and received Diamond VIP, which states 24-hour withdrawal timing as a primary benefit. The chat support said I could call their toll-free number to ask about verification, and after calling support, they told me that they need to do a phone verification, which could take 14 days (currently day 7 since withdrawal). They said that their number isn't the phone verification and that they cannot provide the phone number for the verification team - I would have to wait for them to reach out rather than vice versa which does not make sense to me given that the website and chat agent say 24 hour withdrawals + the fact that I previously requested and received a gift card redemption. I assumed that having a previous redemption go through and having my account show a green check mark saying verified means that I am verified.I am concerned that I may have close to 6 figures at risk of unwithdrawability and am becoming seriously concerned as my credit card bill is coming up soon next month - I only put in enough such that I knew I could withdraw and cover my payment comfortably, but I am becoming concerned due to the vague answers around timing from the DDD team. I am also concerned that this may be delayed until my Diamond VIP expires and then may be at risk of no longer having the 24-hour withdrawal status, given that I will not buy in more money until I am sure my initial buy-in is safe. I want to maintain Diamond VIP, but it is difficult to support putting in more purchases if I don't know whether or not my redemptions will go through now.I do not want to complain about this site as the games have been fun, and I have done well across a variety of games I have never played before, but unless my fears can be alleviated, I am highly concerned about the status and safety of my money. I want to be able to receive my 24-hour withdrawals, and that would solve my complaint. --- Ответы в треде --- bag32 1 year ago It is now business day 9 with no redemptions having hit my account. ~$40k outstanding in withdrawals. I wish this were not the case, as this was truly a fun casino to play on (probably the best interface as well). bag32 1 year ago It is now the 8th business day, and my first withdrawal has not arrived in my account despite being told 3-7 business days is the timeframe to reflect in my account (despite Diamond VIP status stating 24-hour withdrawal time). This is beginning to look like fraud to me - I was lured into spending $100k+ with the assurance that I would receive 24 hour withdrawals once I hit that mark (+ a direct benefit listed as "24 Hours Redemption Process" on my account), but it has now been 5 days since reaching Diamond status without a cent redeemed from Ding Ding Ding in my bank account. I previously told them I was not comfortable with spending more until I received a withdrawal, but they said I would receive my money faster if I reached diamond VIP which is ~$100k spend. In total, I have now ~$110k in account value that the DDD team is leading me along with - always giving an excuse each day why the redemption hasn't gone through yet. They also sent me an ACH transfer picture dated on 2/28, but Chase has said ACH would arrive in 1 business day, 2 at the most (concern on whether or not that is a real image). Today, I received the same generic message that my funds will be released as soon as possible - another violation of the 24 hour redemption promise I received. I told them I was promised a 24 hour withdrawal status if I followed along with their extremely high spend target to hit quick withdrawal status, and the best response they could give me on honoring the withdrawal is "I can not guarantee anything (name), But we are working on it." Furthermore, after asking support for more information about why they were refusing to honor the benefit I was promised, they said "our risk department flagged your account, unfortunately, you are not able to use any Diamond privileges." I was essentially scammed into buying up to Diamond and then told that I won't get the Diamond benefits I was promised - to me, this appears to be blantant deception by the business to drive me into spending more money just to get my original cash back. I have played across many online casinos and have never had to wait this long for a redemption or have had live chat agents attempt to lure me into more spend with false benefit claims. bag32 1 year ago I have not received my disputed payment yet. I now have ~$20k in pending withdrawals despite diamond VIP being listed as a 24 hour redemption process, and it says I cannot initiate any other new withdrawals until my pending redemptions is finished. AskGamblers • Support Team 1 year ago Dear @bag32,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

Reason: Delayed payment I am writing to formally complain about the delay in processing my redemption request. I redeemed my winnings on 9/10/2024 and it has now been over 10 days without receiving the payment. Despite multiple follow-ups, there has been no satisfactory resolution. I have completed every verification process as of 8 days ago. All I get from customer support is a scripted answer and they refuse to let me speak to a supervisor. I request immediate action to process my redemption and ensure that such delays do not occur in the future. Your prompt attention to this matter would be greatly appreciated.