DingDingDing Casino— player complaints: 42 in English

Reason: Delayed payment On March 23rd I made a redemption of $200 and received an email saying that I would get a phone call within 48 hours to verify my identity. Or I could call so I called spoke to someone. They said that I would still be getting a phone call about my redemption but they could see that it was approved. I waited 2 days. No phone calls. So I called again and they said that facing them. A redemption was approved and that it would just take app to 10 business days to show app in my account. It has been over a month now and I have sent over 15 emails to their support email address And On April 2nd until today, their phone number is no longer a working number. So I cannot contact anyone, what do I do? Is there another phone number I can call?

Reason: Delayed payment Requested a redemption of $270 on December 30th Now I am being told there is no sure date to expect my payment nothing has been processed or approved and to just wait until they can process They are making people wait up to 3 weeks or more to receive payment I would like to receive my payment and no longer play at this casino --- Ответы в треде --- AskGamblers • Support Team 1 year ago Dear all, Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed. We thank both parties for their assistance during the complaint process. AskGamblers • Support Team 1 year ago Dear @Chevette7,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Chevette7 1 year ago My issue has not been resolved I am still waiting on payment nothing has been approved or processed I am being told to just wait with no certain day . AskGamblers • Support Team 1 year ago Dear @Chevette7,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

Reason: Delayed payment 01/11/2025 I requested a redemption for $750. Took over a week to get the verification call then once I did they said it's approved and has been sent. My bank has o knowledge of the payment nor hasn't seen one. There are hundreds of reviews on trust pilot of them not paying anyone. Multiple people in the same predicament as me and they never received the redemption.

Reason: Delayed payment I claimed a redemption on Jan 5th, 2025. It was for $1,850.00. I still havent received it. I have called and texted over and over. They said I have been verified but they are payment is still pending. How can I bet my money? It really cant this long to send out money can it? They keep telling me over and over that I am in line to get paid but they pay out on a first come first pay thing.

Reason: Delayed payment I submitted a withdrawal on January 10th for $100.The site states 7-10 days. but I still have not received my payout.I have contacted customer service and they told me it’s in the final processing stage but is going on for a long time. I've been approved November 19th, 2024 and have received payout before but its never took this long if you guys can help that would be great

Reason: Delayed payment I am writing to report a significant delay and lack of support in processing my cash redemption request with DingDingDing.com. On January 10, 2025, I submitted a redemption request for $1,400 via the platform's "Redeem" feature, opting for a cash payout. According to Section 9, Subsection H, Paragraph iii of DingDingDing.com's Terms of Service, it is explicitly stated: *"Where you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account."* As of January 27, 2025, it has been well beyond the stated 10-business-day period, and I have yet to receive the funds. Despite my repeated efforts to resolve this issue, I have encountered unacceptable delays and dismissive responses. **Steps I Have Taken:** 1. **Called Customer Support:** I have called DingDingDing’s customer support 8 times, but none of the representatives have provided any meaningful help or actionable updates on my case. 2. **Emailed Support Teams:** I have sent multiple emails to general support, the Redeem team, and Michael (my VIP representative). On the rare occasions I receive a response, I am told that my request has cleared verification but is still "waiting for final approval." No timeline or explanation for the delay has been provided. 3. **Submitted All Requested Documents:** I have submitted all requested documentation, and I was notified on January 20th, 2025, that my redemption had cleared verification. Despite this, I have still not received the funds.4. **Incorrect Information from Support:** One phone representative claimed that Section 9, Subsection H, Paragraph iii does not exist in the Terms of Service, which is factually incorrect and further demonstrates a lack of understanding from their support team. This lack of professionalism and disregard for their own stated policies is extremely frustrating. I have provided all necessary documentation and fulfilled every requirement on my end, and yet I am still left waiting with no resolution in sight. I request AskGamblers' assistance in mediating this issue to ensure DingDingDing.com fulfills its obligations under the Terms of Service and processes my payment immediately. Thank you for your time and attention to this matter.

Reason: Delayed payment On January 18th I submitted a redemption request for 1800.00 and received an email that the would contact me in 24-48 hours to do another verification ( I already did the verification that they all have you do ) and it also stated I could call them to speed up the process. I called them several times and every time I was told I had to wait by my phone for them to call me. It's been over a week now and I've heard nothing!! I've emailed them several times and always told they will call but they don't. They took a lot of money from me just to play their games but now I can't get what they owe me. I feel they should refund all my money as they are scamming people

Reason: Delayed payment On January 12th I attempted to make a Redemption. I went through the verification process and that took forever. After the verification process was completed they told me that they still have 14 days to verify me for other reasons to make sure I didn't have a duplicate account. I went through all thier verification processes along with emailing and calling. This casino has went as far as to block my number and they don't even give me excuses anymore about my Redemption they just told me that I'll receive it shortly and it's been a weeks. I feel like it's a game to them. I really think they think that it's funny to hold on to my winnings. I have several emails along with proof of calls and still no answers. The part that really sucks is it was only $107.

Reason: Delayed payment My game id is ID: 446636 On Jan 5th I won a jackpot for over 4 thousand. Only cashed out for 3 thousand and still have not received this amount.Submitted all docs requested. Now just keep getting told that it is pending final approval. It's been way over 2 weeks and never get a response to emails. When call or chat never get any real confirmed answer as to when maybe I would get payment. The site says within 14 days been well over that

Reason: Delayed payment I redeemed $180 on Thursday. I received an email that reads as follows: First Time Redemptions: One of our team members will review your documents and will call you within 48 hours or sooner!Why do we call?Due to AML & Fraud and Identity Theft Regulations - We MUST verify your submitted information over the phone for your first redemption.We only VERIFY your information over the phone ONCE. Your next redemptions will be issued automatically.If for some reason, you are unable to answer when we call, we will try you again in a few hours. If you would like to speed up your verification process. Please call us directly 1.800.971.0734.We are committed to make your redemption process as EASY as possible!Once approved, ACH transfer can take up to 7 business days.Should you have further questions, please do not hesitate to email or call us at any time.suppor­t@d­ing­din­gdi­ng.com1-800-971-0734.We look forward to assisting you on this manner, or any other manner!Yours,The DingDingDing Team*****As per the instructions in the email, I called the number myself to expedite the verification process. In contacting the chat customer service yesterday, I was told I still needed to wait for a call from their team. 48 hours and no call has come in, and the customer service chat person/bot could not give me a time frame in which any progress would be made.

Reason: Delayed payment I've been waiting 3 weeks for my payment. I've been fully verified. It's been in the "final stages" for 2 weeks. I've emailed and called multiple times with zero results. They will not even return my calls at this point. The emails I received back were all the same response. 22 days is a ridiculous amount of time for redemption. Long past the week that they say it could take.

Reason: Delayed payment I initially requested a withdrawal on December 17, 2024, and it was approved on January 6, 2025. However, during the week of January 20, I was informed that DingDingDing’s payment provider had an issue, causing the payment to fail. I was instructed to resubmit my request, and I was assured that it would be expedited and processed within 24 hours.On January 21, I called support and later received an email confirmation stating:"We will initiate the transfer within 24 hours, and the deposit will be reflected in the bank account within 3-7 business days."However, after no approval, I followed up again on January 23 and was told:"We have received your signed consent form and no further documents are needed. Also, your concern has been escalated to our Account Specialist. While we cannot guarantee the approval of your redemption this week, rest assured your redemption request will be processed by next week. Additionally, once redemption is approved, the process will take 3-7 business days but also depends on your bank’s policies."As of February 3, I still have not received the funds. Now, I am being told that it will take 14 business days from January 21, pushing the expected date to February 7.DingDingDing has consistently delayed my withdrawal, providing conflicting timelines and failing to honor their original processing commitments. I am seeking immediate resolution and payment of my approved withdrawal.

Reason: Delayed payment I submitted a withdrawal on January 5th for $150. The site states 7-10 days. but I still have not received my payout. I have contacted customer service to be advised it’s in the final processing stage but is going on for a long time. My account was verified in October 2024 and I have had previous withdrawals without issues. --- Ответы в треде --- AskGamblers • Support Team 1 year ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Nadiak 1 year ago I received my deposit on 2/4/2025. Resolves AskGamblers • Support Team 1 year ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. Nadiak 1 year ago Why did my time start over after my last response

Reason: Delayed payment My redeem request from Jan 11 is still pending. They told me they are backed up and do not know when it will be approved. I have had success redeems in the past without delays. I have emailed and chat about this issue and they always go back to how long payments take but no one will tell me how long approval will take, they say they can’t answer that.

Reason: Delayed payment I am writing to report a significant delay and lack of support in processing my cash redemption request with DingDingDing.com.On January 19,2025, I submitted a redemption request for $1,500 via the platform's "Redeem" feature, opting for a cash payout. According to Section 9, Subsection H, Paragraph iii of DingDingDing.com's Terms of Service, it is explicitly stated:*"Where you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account."*As of FEB 4, 2025, it has been well beyond the stated 10-business-day period, and I have yet to receive the funds. Despite my repeated efforts to resolve this issue, I have encountered unacceptable delays and dismissive responses. It is still pending waiting for final approval and even then once approved it can take 4 to 7 buissiness days funds to hit my bank that might be in March if am lucky I have jump thro every hoop verify every single thing they have asked for sent them pictures of my debt card showing proof of the coins I have purchased was with my account also have set up my bank via link they have in redeem still my redemption is pending with no progress step I have done to try to resolve my issue I have called almost every day read there policy and rules where they say I am wrong and it they claim it says on there policy 14 buissiness days I ask to show me were that is they never do then I tell them ok let's say it does say 14 days I explain that it has gone past 14 buissines days and they still just say it waiting for final approval so I ask askGamblers to intervene and help me with my redemption approval please I like DDD casino I think they have a good casino layout I like there games have spent lots of money on coins just there redemption process is ridiculous let alone not followed by there own rules and conditions so I hope you can help me thanks again God bless you

Reason: Delayed payment I won $1,972 at DingDingDing Casino on January 5, 2025, playing River Reels Slingo. I filed for my redemption the same day. As of February 4, 2005, I have still not received anything from DingDingDing Casino but empty promises. They claim that there are a "massive" number of withdrawals that they are working through and that my redemption will be processed in the order it was received. However, I found in their terms of service that I agreed that it could take "Up to ten days" to process my payment, not up to 30! I previously redeemed $250 from DingDingDing. That time took about three weeks, but it was my first redemption and I was understanding of the verification process involved in a first redemption, and I knew that I agreed to a longer process for that first withdrawal. I won that prize on December 10 and received it at the beginning of January. By their own admission, the second redemption should be released "automatically," reducing the processing time dramatically, but that has not been the case. I no longer believe they intend to pay me this money. There are many more people on TrustPilot, Facebook, etc, who have not received payments for redemptions made in December and January. Though the support personnel that I reach on their toll-free phone line are very patient and polite, they offer no real answers, and talking to them has been a complete waste of my time each time I have called. E-mail support is worse; they've sent me one e-mail in particular that is so patronizing that it makes me furious. In the email, they pretended that something had changed in the status of my redemption, congratulating me for being in the same status ("Final approval phase") that I've been in for weeks.Nothing seems to be working to get this casino moving forward and just paying me my money. This is my last step before seeking arbitration through the court system. I'm hoping that you can facilitate my goal of collecting my winnings in full and cutting all ties with this casino forever, as I know of several who don't hesitate to release my winnings promptly.Thank you so much for providing this service. Even if you're unsuccessful in collecting my winnings, it makes me feel better to know that someone is looking out for us when we engage with these businesses online. I'll be looking forward to hearing the results of your encounter with DingDingDing Casino on my behalf.

Reason: Delayed payment I have been waiting for my redemption from DingDingDing since 26th of January. I originally won $100.00 and placed a 1st time redemption with them on the 19th of January. I actually ended up winning more money on the 26th and decided to cancel my redemption and redo it for $180.00 as there was no movement on that redemption it was still in "pending" status on the 26th so I contacted customer service and they canceled it and I redid the redemption for $180.00. I have been waiting patiently for some movement on this $180 redemption but it is just stuck in "pending" status. Customer service reps are not very helpful as they all state the same thing that they are busy and that the redemptions are in order of when they are received. They claim that my redemption is in the final stages and that it just needs to get sent by the final approval team but who knows how long that stage is going to take. It's already been a few weeks and I know they only operate Mon-Fri 9:00-6:00 EST but lots of other places are just as busy but they can get through their redemptions no problem. I just don't understand why it's taking so long???

Reason: Delayed payment I submitted a redemption on January 30 for $2500. This is not my first redemption so I have already been verified and as per their site it states that this process will take 7-10 days. I have contacted customer service because I am beyond the stated timeframe and am only advised I’m in queue with no further information on time.

Reason: Delayed payment I submitted a redemption request on Feb 3, 2025, for $1500.00 and still have not received it. Today is now Feb 19, 2025. I call and get told the same thing over and over... they have a high volume of redemption, and my request is in "queue", check my email, waiting for approval. Never any answer as to when my redemption will be paid. After my first redemption, I received an email stating that future redemption would be processed immediately. The verification had been completed but that was a lie as it's now been 3 weeks and I still haven't received my money.

Reason: Delayed payment Ok, so I redeemed my payout on January 5,2025 in the amount of 9999.00 from ding ding ding casino, I have been fully verified, more then once, I have emailed, messaged, and called and called asking why they are not paying out my winnings that bring to me, they keep saying, "it's in final approval please wait for it to be deposited your account" it never gets anywhere I still haven't received my deposit, and here it is February 7th, over a month later, very unprofessional, there is no reason they have, to not redeem my money, they have had plenty of time to do approve it, please help. --- Ответы в треде --- Shawntay80 • Ohio 1 year ago I still have not received this payout, it's been 2 months now, I keep calling, I keep emailing, and I keep getting told the same bull, that it's in the final que for approval, and nothing happens, this is so upsetting, I don't know what to do, I've tried everything to get answers and still nothing, I'm fully verified, they have everything they need from me, why am I not getting my payout, I need help what do I do? AskGamblers • Support Team 1 year ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 year ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 year ago Dear DingDingDing Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.