Dasist— player complaints: 8 in English

I requested a withdrawal and after my account was fully verified 45 days ago I was informed that EcoPayz was "not working at the moment" and was asked for bank details instead. I chose to wait for EcoPayz to work again and checked with them weekly for 3 weeks. In the end I provided bank details and was told it would take 3-5 days to get the money. After 5 days and still no money I contacted support again and was informed it could take 10-15 days. After 15 days I contacted them again and also my bank. My bank requested some bank details in order to help me, Dasist refuses to provide any details about the transaction but claims to have sent it over 3 weeks ago. At this point they have stopped cooperating completely. They still claim that EcoPayz is not working which I have asked a friend to test and confirmed that is is untrue. Not sure what to do at this point. Regards

Dasistcasino advertises deposit guarantee via you. I like to make use of that guarantee . Mailbox of support of casino is full and bounces messages back,support online is not responding in chat. Pending payments are 300 euro,no response after 48 hrs.

Hi my account was closed by dasistcasino because I abused bonuses In their opinion but complaint isnt about that Complaint is about the profits that are remained in my account Dasistcasino asked me to deliver details about my Bank and documents to proof my address and identity I have tried to sent them via email and everytime I have gotten response from Microsoft that the casinos email is full and I cannot send any emails to it I tried everything chat told me to do excample clear browser data close my email turn off my device and nothing worked After I told the chat agent nothing worked and tried to find solutions to the problem she just closed the chat So now we are in position that I cant get my money and they arent helping me so could you If you need I have screenshots of the microsoft email and the chat

i have also uplaoded this as pdf for better reading and adding the fake police mail : [EDIT] Im from Germany i will translate the emails and stuff but i got every original saved and ready to show you. I will tell the whole story chronologically so that you can get a better overview of what happened in this case. I have everything documented every e-mail - Skype calls, if u need to see something for clearifying tell me i upload everything i got if needed. August 31, 2017 - Registration at Dasistcasino.com with the account name [EDIT] 09/28/2017 - Profit of 60 Bitcoins (Bitcoin price at € 3,528 per BTC) 09/29/2017 - Support contacts me by email I would have to conduct a routine skype conversation to legitimize myself and the profit. 02.10.2017 - Casino terms and conditions were changed for chash out terms : 1BTC the week / 4 BTC per month and € 15,000 per month to: BTC with the equivalent of € 10,000 per month. In other words, my payout of 60 BTC now takes instead of 13 months until I get all my money, according to the new terms and conditions: 60BTC in the equivalent of € 500k (currently) 50 months until I have my money. 04.10.2017 - Confirmation of winnings legally awarded after verification in the form of an email from customer support 10/04/2017 - first payment of 0.7 BTC successful. (Because payout limit / per week / month 10k €) 10/10/2017 - second payment of 0.7 BTC successful. 10/19/2017 - third payment of 0.5 BTC successful. 10/27/2017 - fourth payment of 0.5 BTC successful. 05.11.2017 - The Bitcoin price is now at € 6,000, i.e. my 60BTC have almost doubled in value. DasistCasino will then contact me by email. 06.11.2017 - Skype call from a finance manager from London named: [EDIT] who offers me an offer of 10 Bitcoins direct payout or the 10,000 € per month I have of course opted for my legitimate profit, which 60btc thinks because of monthly 10k €. (I also recorded and saved this conversation) for me the grade looks like an attempt to exploit me because the Bitcoin rate grade goes through the roof. 11/10/2017 - Then an email from customer support: ,,Unfortunately, we cannot give you any promises about the current payments, as you have probably also learned from the media, there were numerous payment providers and payment providers in connection with the "Paradise Papers" that are now in the focus of the authorities and have caused considerable difficulties since this week in the field of online transactions. Since then, we have had to meet very high requirements in connection with the Money Laundering Act for larger volumes and have to ask our players for unpleasant documents. We have also tried to settle the matter as simply as possible for you (via skype through our finance department in London). However, since you did not agree to the transaction, we have to request further documents of your Bitcoin transfers and purchases. I will discuss all further details with our finance department.´´ 12/12/2017 - No payment received for almost 2 months - although 4 pieces per month would be due. 12/13/2017 - a payout is approved out of nowhere The last payout received over 0.3 BTC. 12/18/2017 - Bitcoin price is just under € 14,000, i.e. my profit has quadrupled, had dasistcasino simply paid out my profit directly, you could have saved all that. 12/19/2017 - first email for 5 weeks from support: "Dear [EDIT], As you have already been informed, we need proof of the sources of your income / inheritance and proof of transaction or proof of purchase of the bitcoin sums deposited with us in writing within 72 hours. " December 19, 2017 - On the same day I really provided all the evidence and packed it up as a PDF file, although I don't think you have the right to demand it. I have nothing to hide and everything is right. (I have the feeling you were looking for something that could bother me, but you haven't found anything.) Because there was no answer for 3 weeks. 01/16/2018 - Email from customer support: "Dear [EDIT], Due to a request we have received, we would like to inform you that Direx has received a letter from an identified police authority. We immediately forwarded this request internally to our Anti-Fraud Department for further examination. In cooperation with the payment service provider, all deposits / transactions were checked intensively and it was established that the Bitcoin address requested by the authorities can be assigned to your deposit at our casino. Since this Bitcoin address, as can be seen from the authority's document, exists in connection with a criminal offense of money laundering in connection with computer fraud, we immediately initiated further corresponding internal measures, but as a company from Curacao we will not forward any information to these authorities. We will deactivate your account for our safety, as we do not want to do anything or be associated with criminal offenses or law enforcement authorities in any way. " --- That was the last contact from Dasistcasino on all further e-mails from me I was no longer answered. In the attachment you can see the fake police letter, where everything is blackened out and none of my data are visible so this letter could be sent to anyone, neither the Bitcoin address is the one I paid in with nor is there any data from me. I drove to the police station with this police letter and had it checked. The officer even called the district where the letter came from, according to the police coat of arms, and asked if they had ever sent mail to Softswiss.com negative, he said this letter was not for any Police case and I'm supposed to take action against it. So the document is still forgery of police documents. -- Since then we have now 09/20/2020 i still got no email from Dasistcasino.com i tried serval times this year last year i also had an lawyer send letters to them nothing. I went to casinoguru complaints they lost the case i went to askgamblers they didnt even respond then there to my case and now im here at thepogg finally hoping to get some serius help in that case. My last way then is writing the Malta Gambling License Support Agency. And here the Fake Police Mail its at the bottom of the PDF : [EDIT]

Based on the multiple times i have contacted direx nv casinos to close my accounts due to jurisdiction and mental health issues, i was able to deposit over 600usd in different direx nv casinos. I have been telling them to block me from all their casinos as i have a mental disorder and backedup by medical certificate. My legal counsel has also issued a demand letter regarding my case. I have included direx nv customer support stating that they have barred me from all sub licenses but not true.

hi, i deposited 20 euro and took the 100% bonus. the agbs tells me that you start to play with you real money. i never used the 20 bonus and had a win with my real money of 94 euro, so i was at 114 euro plus the 20 bonus. now i was told that if i wanne pay out i just am able to pay out 20 euro and all is cancelled. i think they dont know by themselves what to tell me, cause they say this and the next person this. nobody could explain anything yet, so i need help. i never used or was able to use the bonus money so its logical untouched. you cant wager something u never used. the agbs says that when a player wanne pay out before playing with the bonus the bonus and the winnings of the bonus money will be cancelled. and thats what i want, nothing else. the agents doesnt get this. they allways say the bonus has to be wagered or i lose my winnings, they dont get that its with my real money. i have a copy, but its on german.

I played just a few times for few hours at Dasistcasino.com and first I won a little bit, then lost 0.3BTC, then wanted to get it back so tranferred 0.6BTC, played a bit more and got really lucky - all together had 3.47 BTC in my account. So then I wanted to take some of it out. They requested documents, I sent them all and they verified them. I then was conversing with live support members several times regarding my cashout and they reassured me that they will transfer it to me ASAP as their manager had to approve it first. After 4 days from my attempt to withdraw they closed my account without paying out anything. Not even the funds I had transferred. When I asked them about it they accused me of fraud, but refused to explain on what basis. I did not do anything fraudulent, I was just playing like I usually do and did not have multiple accounts or anything like that.

Refused to pay my winnings after they prohibit my country. I made an account in 2016 and played in 2017. I won 3000 euro. I send in all my documents I never got paid. I played some in beginning 2018. Try to cash out again today. I get the message my account is beeing closed "Sorry, but you can't make withdrawal. Your account was closed per administration decision due the law of your country." "It is law of your country, [EDIT]. The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. Users from the following countries are not allowed to deposit and play real money games including bitcoins: France, Spain, UK, Israel, Netherlands, Australia, US and its territories. hxxps://www.dasistcasino.com/terms-and-conditions" I won the money in 2016-2017 when it was legal. Now they won't pay me anything just copy paste there terms that my country is illegal. I don't know what to do. I won the money when my country was still legal to play. They never send me email or anything. If I had funds and they should pay me out and close my account on the moment they prohibit my country. I hope you can help THEPOGG