Crazy Luck: 7 complaints filed in English across 1 platform. Most of them are about withheld payouts (100%). Risk index 16.2. Texts below are the players' own words, as published on the source site; last complaint 2022-07-27.
Closed, no outcome 5
Resolved 2
Questions and answers
How many complaints are there about Crazy Luck?
The English-language record holds 7 complaints from 1 platform. The latest one is dated 2022-07-27.
What do players complain about?
Mostly withheld payouts — 100% of cases.
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 16.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 7
27.07.2022CasinoReviewsWithheld payoutsResolved
Crazy Luck - doesn’t payout
I have been waiting 2 full weeks for a payout. They just keep telling me to be patient, they are sorry, they are ashamed of themselves…but still no payout. Another casino did my first payout within 30 minutes. They will not answer my emails and will not let me speak to a supervisor.
10.03.2019CasinoReviewsWithheld payoutsClosed, no outcome
Crazy Luck - LACK OF CONTACT ONCE WITHDRAWAL REQUESTED
I HAVE REQUESTED A WITHDRAWAL ON THE 5TH MARCH AND HAVE SUBMITTED ALL REQUESTED DOCUMENTS AND ID. I HAVE HAD NO CONTACT OR CONFIRMATION OF MY REQUEST . IN FACT SINCE THEN THE LIVE HELP DOES NOT RESPOND.
30.08.2017CasinoReviewsWithheld payoutsClosed, no outcome
Crazy Luck - non-payment of winnings
I have sent 13th email requests along with numerous chat line conversations requesting that Crazy Luck Casino honor my withdrawal request from June 9, 2017 for $1300. Each time I contact a rep on chat line I am told that I will be paid in 1-2 days through Upay. When I call their phone I get no answer. My request is over 3 months old. Your response to matter would be appreciated.
27.06.2017CasinoReviewsWithheld payoutsClosed, no outcome
Crazy Luck - Non-Payment
I played at Crazy Luck Casino a number of times, I finally played through the wagering requirements and was able to request a withdrawal of $800. That was on May 24, 2017, it's now June 27th and I'm no more closer to receiving my payment and have continuously been brushed off by everyone on live chat, the "toll free" support number doesn't work and I have not received a response from any emails; sent to support, accounting and finance. There hasn't been a response at all. Is there a way you would be able to contact this casino to try and resolve this issue for me? My username is [EDIT] and my email linked to this account is [EDIT]. I appreciate any help at all in regard to this issue, thank you!!
19.09.2016CasinoReviewsWithheld payoutsClosed, no outcome
Crazy Luck - Withdrawal pending forever
Casino username is : [EDIT].
I have made my first withdrawal request (1600 euro) on 20 July, after almost 40 days of waiting, they suggested me to reverse the cashout and play a little more to get money (!!!???), I did this, play for 2 days increasing my balance to 3200 (my maximum cashout for that Bonus is 200 euro) then I went in chat and a guy told me " Please make your withdrawal of only 1600 euro" (!!!???) . Well this was done on 1 September, I am still waiting for the cashout, every day in chat they write the same words : ^You will get your money soon" , Wait some more days , and something like this. I think they will never pay me, I read that this is a Blacklisted Casino almost everywhere...but I ask you to help me. Thank you
25.07.2016CasinoReviewsWithheld payoutsClosed, no outcome
Crazy Luck - PLS HELP ME!!!
Hello! I ask your help to try to get my $ 250 is little but it's mine! from the day 16/06 and to date the same litany, will receive embreve in two days, next week, and never gets tired already of sending emails, enter the chat and never get my payment! if you can help me thank you very much!
User my name it is:
user: [EDIT]
email: [EDIT]
Thanks in advance!
05.05.2016CasinoReviewsWithheld payoutsResolved
Crazy Luck - Unable to receive my withdrawal
Username: [EDIT]; email used: [EDIT];
on Tuesday, May 3, 2016 I was told if I deposited $73 I could get and additional $250 with playthrough of $2,000.00 and After I play the $2,000.00 ALL MONIES would be mine free and clear. On Tuesday, May 3, 2016 I played the bonus playthrough amount of $2,000.00 and when I went to withdraw the Withdraw Option was unavailable. To date I currently have $12,000 in my account. They keep saying there is some kind of technical issues. But I know better.