Crave Vegas— player complaints: 8 in English

I Made 3 deposits - $ 270, $ 26 and $ 30. Won $ 1000, 23.12.2020 put money on withdrawal and still haven't received money. The chat does not work, how many letters I send - they do not answer. They continue to send bonuses to the mail and to the account.

Hi, I am a gambeling addict I self excluded over a year ago with gamstop as it was ruining my life. Recently I joined crave vegas which is not affiliated with gamstop however after i had lost £100 I decided to self exclude from crave and asked them to remove me from there email and sms mailing list. A few days later I got an email on my phone offering my 400% after deposit.as an addicted gambler this was hard to resist as it was an obvious bait move as they new I wanted to be self excluded and I had been locked out of my account for 2 days. I clicked the link and not only did it take me to my account but the account was no longer locked. They unlocked it to bait me knowing I was an addict which is morally wrong and sickening.anyway I deposited and lost this happened 3 more times each time the account locks when I self excluded each time and they sms me and email me. 3 times they have baited me and I have taken the bait and lost £600 in the process. I no they are not UK affiliated etc but they are still human and what they have done makes me sick to my stomach. I was constantly self excluding for it to be over turned so they can bait me.can u please help me to get my money back as i am extreamly upset by the whole situation. [EDIT]

Hi, Hoping you can help. First off, I am fully aware as a UK player I should have not engaged with this casino - this was extremely stupid of me and I fully understand this now. I have deposited a lot with this casino and have had 2 small withdrawals from them go through successfully. However, it was different on this occasion when I had a bigger win. I tried to withdraw £1400.10 (in 2 transactions of £1000 and £400.10 as the max amount you can withdraw in one transaction is £1000). After one week, they emailed me to say that my withdrawals were cancelled due to irregular play. This left my balance at £0 and my withdrawals were showing as cancelled in my transaction history. I have checked the terms conditions before AND after playing with this casino, and have not engaged in irregular play at all. I have emailed the casino several times and am getting absolutely 0 response. I feel they have stolen this money. Any help or advice you can give would be much appreciated. Thanks.

Hi. I made a withdrawal over 10 days ago for £600 and ever since I have been unable to speak to anyone on live chat and when I email them they either don’t bother replying or they just say ‘it always takes a while’ I now know that the casino isn’t supposed to accept uk players but didn’t really look in to them at first. Another interesting thing is on their website it tells you to complain to curaçao egaming if you aren’t happy so I have done and they have replied saying that they are nothing to do with Crave Vegas at all.

Hi I have deposited in total almost 6k and in the last few months of joining this site I have won 2500.00 total I made 3 withdrawal amount £1000 £1000 £500 Because it wouldn’t let me withdraw the full amount of £5800 as it said wagering requirements even though I didn’t use the bonus off on this win! I ended up spending the different of the balance playing in the casino as I had emailed several times with no response so I went ahead and just withdrew the maximum that it will allow me to which is £2500 total but this money is still not in my bank account and everytime I email them they say there looking into what the hold up is and they will come back to me ! The first email I got back from there when I complained about not being able to withdraw the full amount was congratulations on the win please send over ID documents to speed up withdrawal process for verification which I done straight away !! I really this money back in my bank account ASAP and I don’t know what to do !!! ?

I withdrew £100 from this casino I sent my ID documents in but ever since I can’t contact them on live chat or via email they do not respond and I still haven’t received my £100

Earlier this year approx between the 25th to 28th August 2018 I signed up with Crave Vegas using the username [EDIT], I played only slot games on this site, but after losing £250 I decided to close my account as I felt it was not paying out, but in trying to do this I had to email the support team because it would not allow me to close or self exclude from the site itself, they emailed back requesting all my bank details and lots of personal information just to close the account, I felt this was not right as I was not making a withdrawal which is when I would have been expected to be asked to submit those personal details and explained this to them, they respected my reasons and said that they would close the account. Within another month around the 24th to 26th Sept 2018 I receive more offers from the same casino site Crave Vegas, I could not believe this so I thought they wanted me to come back and signed up again with the Username [EDIT] as I did not think this is a problem it appeared that my account was never closed and it allowed me to keep playing and once again I kept losing more money with still no returns, this time I spent £425 which left me at a loss financially and overdrawn in my bank, although I understand that I should be more responsible, however, I do feel that the temptation of further offers should not have been sent to encourage me to continue playing and feel that this is where the casino site was being unfair to me as a vulnerable player, I would like to understand my rights in complaining to get this amount refunded back to me as it should not have happened despite my request to close my account and they failed me and would want to make sure that this does not happen to me or any other player in the future. I will add that days after I received yet another offer after trying to close my account again this is when I started to worry that this will continue unless I did something about it so on the same day I complained to Crave Vegas directly before contacting you about taking this further, they acknowledged my complaint and offered some compensation of £200 but to this day I still have not received this money back into my account which is why I am now filing a complaint as I'm not convinced that a payment will be made and also concerned they have all my bank details and not sure why this was requested if they are not going to make a payment into my account.

They refuse to pay play me claiming there was irregular play involved. They are not responding to my emails when I ask for an explanation. I have all the emails I sent them and the very few I received back. I declined all bonuses so I do not understand this irregular play they are referring to. I can not see any phone number to contact them or live chat, so I am stuck really. Regards [EDIT].