Cool Cat— player complaints: 11 in English

I have screen shots and asked if I could withdraw my funds if I had my account disabled due to gambling, and they said yes its processed, but they lied and now won't pay out my funds. I'd love to hear back. It was the casino cat casino

I have a serious issue with CoolCat Casino. I played and had a total of $1000.71 available for withdraw (have evidence of exact amount in account). I made sure I submitted the documents they require prior to any withdraw approval as well as made some contact info revisions with them directly. I then submitted withdraw request (which upon doing so they immediately removed 1,000.00 from my account leaving me with .71 cents which I also have evidence of occurring). After submitting said request I received several emails from them (2 different representatives plus the standard auto reply) Said emails incorrectly advised me that my drivers license was not included within documents I sent to them. I responded to both emails advising them to recheck my emails as everything required was attached thereto. After not hearing back from them and upon reviewing a ton of complaints against this online casino [EDIT] I sent them some emails voicing my concerns. I still did not hear back from them until suddenly receiving an email with the following contents: Jan 26, 4:15 AM CET Hello [EDIT], This is [EDIT] following up on your ticket number [EDIT]. We regret to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated. Regards, Apparently this is something that others have complained about occurring to them as well so basically a standard business practice for them for whatever reason. It could be that they were upset with emails I sent advising them that I would seek redress from as many agencies to retrieve my money after reviewing all the horror stories about these same type of acts and their failure to respond and timely process my withdraw. Please help if you can. Thanks, p.s. I have emails, chat transcripts, screenshots n videos showing money, status, and other evidence in case they attempt to lie about anything.

On December 4 I made my first deposit of 30 dollars...i won three mini jackpots totaling 1700 i went to make a withdraw and everything was ok untill i tryed logging back in to my account and i was denied access...my account had been revoked ...no reason no explanation....im angry

I've tried to withdraw 2 times and Cool cat casino has denied both. First one was $470.00. second was $700.00. after each denial I played and now the withdrawal is $1000.00. Cool cat casino has not denied this one as of yet. I'm contacting you just in case of a denial.

I received an e-mail offer for a free $50 chip if I signed up for Cool Cat Casino. I took them up on the offer and had $50 waiting for me when I logged in. I played Keno with the free $50 chip they gave me. I played for several hours and turned that $50 into over $1400. I was betting $5 and playing 5 draws at a time, which equals $25 each time I pressed the "Play 5" button. I hit that button no more than 10 times (more like 4 or 5 times) when, all of a sudden, my balance went down to $75. I read the bonus terms before playing and they stated that I had to bet the $50 chip 30x before I could cash out and that I could cash out no more or no less than $100. I was aware at all times of my balance and planned to stop playing at $100 so I could cash it out. I knew that I was very close to or had already bet the $50 30x. Turns out that I was able to cash out per the terms of the bonus chip, but instead of notifying me of that, their system automatically lowered my balance to $100 (max. withdrawal), so when I pressed the button to play 5 games again, my balance went down to $75, leaving me unable to make a withdrawl ($100 min.). [EDIT] from customer support told me the following after I complained to them: "Let me explain what happened in your account... once you have completed the required playthrough (wagering) with a chip, the system automatically removes any balance that is above the maximum allowed withdrawal for that chip, leaving a balance exactly equal to the amount you are allowed withdraw." What their system would do once I met the terms of the bonus chip, as set forth in the e-mail I received, was not disclosed nor is it covered in their terms and conditions. I do have screen shots of the chip offer e-mail, as well as the e-mail chain of my complaints to Cool Cat Casino that I would like to submit for your review also.

I have made 2-3 withdrawal requests within the past 4 months. A month ago I requested a withdrawal and contacted their live chat. I was told that I should expect verification process to take 2-3 weeks and another 2-3 weeks for the check. However, I recently contacted them and nothing was sent. I am moving soon and I am still waiting for this "check"

I've been playing at coolcat for around 2 months, depositing funds via bitcoin and debit card twice. When I finally won I requested for a withdrawal of $2300.00 "which is less than I've deposited" besides the point. On Dec 8th I requested the withdrawal and feel like they are giving me the runaround. I've submitted all the documents they requested, twice, to 2 different emails and its just crazy! They take the money instantly but when it comes to getting it there arises all kinds of questions.

I've been waiting on my withdraw they keep giving me the run around to deposit it my bitcoin. I sent in all my documents twice and it's still the same run around its Christmas time and my daughter will lose part of her happiness because of this casino.

On October 20, 2016 I initiated withdraw request in amount of $750.00 (at time I just won more than $1,000.00 which I kept some in account and proceeded to lose it quickly). One month later November 20, 2016 said request received approval. After this point till now I have sent their verification documents many times, sent emails and faxes many times, conducted online chats with their reps many times. Emails receive auto response with them assigning escalated ticket numbers. Other than that I receive no replies and my money has not been given to me. Chat reps attempt to tell me reasons they believe allows for further delays but I have shown them to be incorrect by presenting facts or their own evidence. Just recently after noticing that money was in my account I spoke with rep on chat and he assured me that said money was not part of withdraw request which he stated was processing and would be out to me within a weeks time. That was approx 3 weeks ago. However, I then went into account history and data and saw that they just inserted an event whereby they allege that on June 5, 2017 a request was made for re-depositing of my money and that said request was then immediately approved. This did not take place on June 5, 2017 as I go online and check account and there was no money and I also take screen shots of everything when I go online for this very reason and those similar. After June 5 2017 there was no money and regardless I never made request for re-deposit in fact I send them demands for my money constantly. I now have sent several demands for my money and asked that it be wired or deposited into bank account and provided bank account info. It states that this is something they can do in certain situations so this would be appropriate.

After completing all wagering requirements, I submitted a withdrawal request on 09/05/2017 and it was approved on the 13/05/2017, they say it usually takes 10 days after approval for me to receive the funds, I have still not received the $100. I contacted their 'Live Support', they said they would escalate this case, they give me this excuse every time. I feel as though I am being given the run-around.

On March 17th of 2016, I won a sizeable jackpot and after stupidly giving a lot of it back, the casino owes me $16,250 of which I have not received a dime. It's been 2 months today and each time I contact them, I get one excuse after another as to why it has not been paid to me yet. I have plenty of documentation, screen shots, chat screens, e-mails, etc. They also say that once I get the first payment (they have it broken down into payments of $1,250) that I will receive a payment every 10 days. I find this hard to believe when I can't even get the first payment from them. I've been playing with this group for many years and have received small payouts in the past, but just can't seem to get them to part with this money, which is rightfully mine. My player name there is [EDIT] and the casino is Cool Cat. Thank you in advance for your time and help. Please advise. [EDIT] [EDIT]