Club Player— player complaints: 8 in English

I requested a withdrawal from this casino called club player casino. I was under the impression that the withdrawal would be approved within 3 business days of being requested because that's what it said in the terms and conditions. When I filled out my withdrawal request I put in btc address; [EDIT] but when C.P.C sent the payment they sent it to a different address. They sent it to [EDIT]. You can see that they sent the btc payment in the blockchain but you can also see that nobody sold the btc that was sent to that address. I could watch, on the bitcoin blockchain, while my btc payment lost over half its value sitting in the wrong address. I couldn't do anything to get it out because it wasn't my address. I wasnt sure if I was to blame at first it wasn't until I had a chat with [EDIT] from the club player casino that I realized it wasn't my fault and it was their fault. I only ever withdrawaled from this casino using 1 btc address. Well if you look at the screen shot [EDIT] clearly says that my payment was sent to [EDIT]. But when you look at my conversation with the payments team in my email you can clearly see them saying that they sent the payment to [EDIT] and they lie and say that they got the address from me. Just from the screenshot of [EDIT] saying that my payment was sent to the other address, after i asked him to look up the withdrawal request that I filled out, that's proof that there are two addresses that they have on file for me when there should only be one because the only time I requested a withdrawal was for the $900 that im missing. I messed up and didn't screen shot the parts where [EDIT] said they were at fault and they sent the payment to the wrong address but I guarantee they have a copy of that whole conversation and could show anyone that wanted to see it at any time. I didn't think to screen shot that whole conversation because [EDIT] was telling me that they were gonna make it right. He even asked me for an updated btc address so that they could send the payment to the right address this time. He was so believable that I didn't think that any foul play was going to happen after that conversation. But the next time I talked to a CPC agent they acted like they had no idea what I was talking about and I had to go back over the whole situation with a new agent. Then when I talk to the payments team on my email they totally mix my words up and act like they don't know exactly what I'm talking about. They can easily tell that they sent the payment to the wrong address but they can't admit that because whoever did that is going to get fired for sure. I gotta hope that someone takes a real look at my story. I've been trying to get this money for over a year now. Here are the screen shots. The first one is of [EDIT] mistakenly telling me that the payments were sent to btc address [EDIT]. The next one is of the payments team telling me that they sent the same payments to btc address [EDIT] and wrongfully accusing me of giving them that address. Both screen shots are about the same withdrawal requests. I have put in a lot of hours trying to get this money from this casino. There was another withdrawal request that never made it past approval because it sat in limbo for over a month. It sat for so long that I was bored and broke one day so I cancelled that request and put it back into the casino. But I believe that I deserve to receive that withdrawal also not just because of all the stress this casino put me through over the past year but because broke the terms and conditions by not approving and sending out my payment within the 3 business days they say it will take recieve a withdrawal. That withdrawal was worth another $900. If this was fair I would get $1800 from this casino. I will attach all of my withdrawal request confirmation emails so you can see that I requested withdrawals on 11/21/21, 11/25/21, and 12/05/21 and they didn't send out a payment until 1/30/22. I cancelled the third withdrawal on 1/9/22 and put it back in the casino. If they would have just sent it when they were supposed to that would have never happened. Thank you for your time. I may be reaching since I'm asking for a withdrawal request that I cancelled to be paid out to me but if I didn't follow the terms and conditions then I wouldn't have had a chance to get a payment because they would just flat out not pay me. Since they can use the terms and conditions to not pay me I should be able to use them to make them pay me when they don't abide by them. Thank you for your time.

I used a free play then made a $60 deposit with a coupon. I made a withdrawl for $400 on Aug 21st. Completed my identity documents that were verified. They claim 7-10 business days. After the 10th day I started to contact them vis chat. Either everyday or every other day I have contacted them and everytime they tell me the same thing. That my withdrawl is still pending and my patience is appreciated. They tell me they emailed the withdrawl team and that escalated the process, whatever escalated means. I've been told that about 5 or 6x now. Last night I contacted customer service again via chat and asked what the issue is or was and she assured me the payment department was just delayed due to high payout volume. Yeah right I said. I also asked if I had violated any terms or conditions and same answer just high volume of payouts. My withdrawl was requested via Bitcoin. Could you please help me retrieve my money.

I won $100 from my bonus, they ignoring my request to withdraw, and all my emails. I sent more than 25 emails, I tried to cancel my withdraw and request again so maybe they would remember me , and now i cant request withdraw, it looks like a scam

I was approved for $750 withdrawal on August 26th. They said all my documentation was good. I've contacted them several times they said that they escalated my payment and it would be do e in 24 to 72 hours. They told me that twice and still haven't sent my payment. I've emailed and complained now they ignore me.

Have contacted the casino repeatedly and they havent even responded. Had three escalations from the support desk that went nowhere. Not a single contact. Need some assistance from a third party

On 3/13/2019 after making a deposit with a no max cash out bonus I decided to stop while I was ahead at the amount listed. I met all playthrough requirements, and selected a payout method listed as free (without third party fees)- Bitcoin. That's when the runaround began. At first it was an issue with my verification documents. After submitting the documents several times via the methods Club Player asked of me, they switched tactics and began asking me to provide proof of a debit card I hadn't used in over four months. Finally, after I protested that method of denying payment to me, I logged into my account thinking that I would find the status of my withdrawal request as being under review. Not a chance. Not only was it NOT under review, they had a message there claiming it was denied altogether for some bogus, vague, and plain untrue reasons. The following is a copy and paste of the date, time, amount, and withdrawal method on my account from the time I requested payment until now. Pending Withdrawals Request ID 2295163 Method Bitcoin Amount $$-360.12 Date 3/13/2019 10:23:37 AM The following is a copy and paste of the message on my account withdrawal page as of yesterday, 3/14/2019. Your Withdrawal Cannot Be Processed. We are sorry to have to inform you that your request cannot be processed. This could be for a number of different reasons, which we have listed below: You have not met the playthrough requirements associated with the bonus that you redeemed. The amount you requested as a withdrawal was not enough to cover the amount of your non-cashable bonus. You played games that you were not allowed to play with the bonus that you redeemed. You have redeemed multiple chips and have to make a deposit with us. None of those reasons are true. I met playthrough requirements, I won enough to cover a free transaction, I played only slots games,I was playing on a deposit I deposited with a deposit bonus, and have not redeemed any other bonuses since I requested the payout.

On August 9 2017 I went thru a bonus playthru and it was for 100.00 dollars ok they told me to submit proper documentation and send back to them. Ok I sent back the proper documentation and a week later the casino said I was approved and they told me it would haft to be approved - ok another week went by ‘ I was approved. They told me I would get a check thru the mail by FedEx within 10 to 14 days we’ll ive been contacting them for over two and a half months every week I get told the same thing be patient it takes time we will put this on the priority list could be another 10 to 14 days. This been going on since August 9-2017 they just want pay me

Two months ago I received a bonus from club player, I played the play through and requested funds. They asked for personal info, I submitted this info over 11 times before they claim they received it. Then they had to approve that info which took another 10 days so I complained to the approval department, soon after it was approved and I was told I needed to request withdrawal. I'm getting real pissed and ready to tell them where they can put this hundred dollars by now. I requested it and was told it takes another 10 to 15 days. This is ridiculous! It was finally approved on 9/15. Today is the 25 and I called to see how the progress was and they tell me another 10 to 15 days before it will be in the batch of outgoing checks! I'm livid. When I play with my money they take it immediately why do I have to wait almost 3 months to get mine? Can you help me? Sincerely [EDIT] User name [EDIT]