Classy Slots— player complaints: 5 in English

Not payed out and I've read terms and conditions and not broke any rules

Hello, The Pogg team. The casino claims that I violated rules therefore my prize was confiscated. I read terms and conditions of casino attentively. I agree with the rule that placing total bets equal to or greater than 30% of the value of the deposit currently in play. It is fair, I respect terms. During the first game I did not know about this rule. It is specific, special rule, I did not meet similar in other casinos. As any ordinary consumer I played fair game and hoped for honesty of casino in reply. The casino holds a dominant position concerning the consumer therefore the casino is obliged to inform about specific conditions separately from rules. I consider it is correct. Besides, the casino has no right to hold means of the player for the far-fetched reason. Now I will explain. I made a deposit of 200 euros. During the game I made a lot of bets in the amount of 18.75 euros, 10 euros. Once I bet a 37.50 euros. My rate 37.50 did not win. It was wrong. My prize is not connected with this rate. My prize of 3690 euros was received from rates of 10 euros and 18.75 euros. Therefore I consider that the casino have no reasons to confiscate my prize. The casino can confiscate my prize only from a rate of 37.50 euros. The wrong rate did not affect a prize. I was lucky and I hope to receive 3690 euros. I ask you to investigate my situation attentively and to report to me about the decision as soon as possible. Best regards, [EDIT]

Hello. Classy Slots Casino made a mistake and illegally canceled my winnings. They accuse me of irregular play. Allegedly, I exceeded the permissible bet. According to the rules of this casino, "Irregular play" includes, inter alia:Placing total bets equal to or greater than 30% of the value of the deposit currently in play. I got to know the terms and thought that I did everything right. I made a deposit of 120 €. I was betting 15 €. I can bet no more than 36 € by casinos terms. That's 30% of 120 €. My bet didn't exceed it. It also applies to the bonus. I received a bonus of 120 €. I was betting 15 €. This does not exceed 30%. Check this information and verify yourself. As you can see, I did not play an "irregular game." I waiting for reasonable action. Please, return my win and bonus to the account. As a bona fide company, casino must apologize to me for the inconvenience. I received my deposit of 120 €, so the amount owed by the casino is 1272 €.

I signed up to the classy slots website classyslots.com recently and have made deposits totalling €550 with no bonuses. After a fairly lengthy session mainly playing the slots I finally cashed out at a profit. Total Withdrawal figure being €1000.92 I played a total of 6034 rounds on the slots and in between I played 37 rounds playing Roulette. On the Roulette during my 37 rounds I staked €5 each spin and picked one single number. It came in twice making me a Roulette profit of €175. I submitted my Driving licence as per the online supports recommendation to speed up the withdrawal request. A few days later I received a email to say that my withdrawal request had been denied. For explanation I would need to contact support via the online chat facility. I was straight on to the live chat to be told that because I played the Roulette and only bet on a single number, I had breached the sites terms and conditions by using a strategy! I argued that I could walk into any casino and bet on a single number and it would be accepted as I am simply playing a game of chance by picking my favourite numbers. Since then I have had numerous online chats and got no where. I have emailed the support address as per their request. But not yet received a reply, which i'm not expecting if the rudeness of the online chats is anything to go by.

Hello, I've registered to this website few months ago, in March. Knowing that I have a gambling problem I've asked them to close my account via email at least 10 times since April, I've told them that I have gambling problem via email and chat. But I didn't receive any reply, only an email saying that I received a new bonus on my account everytime I asked for the account closure. I've won few times, and recredited the withdrawals most of the times. They finally closed my account when I threatened them to contact the Curacao commission. But at the end Ive probbaly lost 1500€ since my first account closure request. Do you think I could get my money back or at least part of it ?