Casinorex— player complaints: 20 in English

I am a long-term VIP-level player at Casinorex. I am filing this complaint because the casino is refusing to acknowledge my value and is treating me unfairly despite my massive deposit history. The core issue is that the casino offered me an insulting 100 EUR "goodwill" bonus after I questioned a missing first-deposit bonus. This offer is completely unacceptable for the following reasons: 1. My Proven Value as a Customer: My transaction history (attached) proves I have net deposits of approximately 11,000 EUR. I am not a casual player; I am a high-value customer who has invested a five-figure sum. 2. Previous Precedent of Higher Bonuses: Casinorex has previously recognized my value by granting me a 500 EUR bonus. To now offer only 100 EUR is a massive downgrade and shows a severe devaluation of my loyalty. 3. Exhausted All Options: The support team has explicitly stated they "won't be able to help you with any other bonus," leaving me with no path for a fair resolution directly through the casino. A 100 EUR bonus for a player with 11,000 EUR in net deposits is not a gesture of goodwill; it is an insult. My loyalty and substantial investment demand a VIP-level response. Desired Resolution: I contest the 100 EUR offer. Given my proven net deposits of ~11,000 EUR and the historical precedent of a 500 EUR bonus, I demand a fair and respectful goodwill gesture of 2,000 EUR. This is the minimum amount that accurately reflects my status as a loyal, high-value player. All supporting evidence, including my full transaction history and communication with support, is attached.

Dear CasinoReviews Team, I am submitting this complaint against Rex Casino and formally request a full refund of €3,980, which represents the loss I suffered on their platform. On June 4th, 2025, I sent an official email to Rex Casino demanding a refund. To this day, I have received no response – not even an acknowledgment of receipt or a formal reply. Instead, my player account was blocked without any prior notice or explanation. I have complete records of: - Total deposits: €16,680 - Total withdrawals: €12,700 The difference of €3,980 clearly represents a financial loss. According to Austrian gambling law, Rex Casino operates illegally in Austria, as it holds no national license to offer online gambling. This makes the platform’s operation unlawful, and financial losses are subject to civil recovery under Austrian law. I gave the operator a final deadline until June 11th, 2025 to respond to my request or to propose a fair settlement. This deadline has passed without any response. Instead of communicating, they simply blocked my account. If no resolution is reached, I will take the following steps: - File a report with the Austrian financial police - Instruct a lawyer specialized in gambling law - Initiate civil legal action to recover my losses - Report the case to regulatory authorities and gambling forums to warn other players Additionally, I have repeatedly requested that Rex Casino provide me with an official PDF statement listing all deposits and withdrawals made on my account. Despite these requests, they have failed to respond or send me the requested transaction summary. This lack of transparency further supports my concerns regarding their conduct. While I remain open to a mutual settlement, I fully intend to pursue my legal right to a full refund. I have all necessary evidence (bank statements, deposit records, screenshots) and will provide them as needed. This is a serious matter and should be treated accordingly. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Phone: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi, I’m reaching out because I’ve been going in circles trying to resolve an issue with Casino Rex. I first tried handling it through Casino Guru. During that process, Casino Rex kept claiming I hadn’t submitted the documents they requested. But I did send everything they asked for. When I proved that, they just stopped responding altogether. No replies, no explanation, nothing. Casino Guru then advised me to contact the Malta Gaming Authority, which I did. But the MGA redirected me here, saying you’re their approved ADR provider. I’m just trying to get my money back at this point. I’ve done everything that was asked of me. I’d really appreciate any help you can provide.

Hi, Please can you help me get my money from this casino. I opened an account, made a win and my account was immediately closed, I didn't even withdraw money from there. I sent them an email asking what happened and why is my account closed, they responded with requesting a selfie holding a paper with some information written, they also requested my income document, pdf transactions from my skrill, as well as screenshots from my skrill. I sent them all documents and never got any answer. I then contacted their live support and they were very rude there and just said that my account is closed. I kindly asked why and said that I did nothing wrong, but they kept ignoring me and repeatedly wrote that my account is closed. I am angry because this is not okay, I did everything they wanted from me and they just took my money without any reason, its ridiculous. Please help me, thank you.

The money was withdrawn but credited to the account and not returned

My cashout request was canceled The deposit must be wagered for at least 3 times prior to withdrawal. So i wrote the support asked whats that all about, when you new register, there says nothing about wagern. Not in Terms of Conditons I asked the support if they can copie me the text. No nothing.

Hello, I won 250 euros at this casino with my deposit. I have uploaded all required documents for verification.The casino asked for proof of my deposit, which I uploaded. They don't want to verify me because this statement from my bank doesn't say my first and last name. However, my Iban. To be on the safe side, I have uploaded 2 confirmations from my bank, which confirm that this account belongs to me. And that the transfer of 30 euros was made by me. With Iban name surname date of birth.and everything. I have been blocked from chatting. Can you please help me??? Thanks.

I made 50€ deposit to casino rex on 3.2.2023 using trustly. After the money was transfer i got message saying they sent me a email but nothing arrived. after chatting with them about this problem they keep telling me that it is my fault to that i cant sign in. I have proof them pictures and even video showing that i do eveything correct and their website just isnt working. They refuse to give me my money back or help me to get into my account. I have sent them also proof of money transfer but they still say there is nothing they can do about it.

I made deposits of 100 and 247 euro and they didnt go trough but the money was reducted from my bank and next the the same of deposit of 100 and 200 euros of total sum of 647 euro.

Dear sir or madame, I withdrawl 1100€ (800€ and 300€) on 01.08 I received E-Mail that it was succesfull. I waited a few days and contacted casinorex. They contacted inpay, and I send them my bank statement to prove there is no payment on my account. Inpay send Casinorex two payment orders they send it to me and I should contact my bank. My bank said they can’t do anything with that and there is no payment on my account and they „payer“ has to deal with that. So again support from casinorex but they only say it’s solved from their said and I have to contact my bank. So both: my bank and casinorex refers me to each other. I don’t know what to do. Can you help me somehow. I can send you everything to prove there is no payment on my account. Kind regards

Hello i played on n1 Casino and overreavting so i closed my Account. I Open an Account on Casinorex and After i win and try withdrawl2 they bann my Account and telling me that i do self exclusion but i Never do this on Casinorex . And they dont verify if im the Person when some One Close Account. When i was losing all was fine from Casinorex After i win they bann me and telling me that i do self exclusion Limit. So i Never do this. And i want my Account and my Money back. They dont reacting to my emails.

My account at Casinorex has been blocked since March 7th, 2022. I haven't received any real information as to why it's blocked. During this time, 1500 euros disappeared from my account (10500 euros). The support does not answer my questions via email and the live chat cannot help me. I would like answers and my money from the account. Could you please help me.

This is my second attempt to withdraw my money. The first time I waited 5 days, even though the website says the transaction is 1-3 days. After those 5 days I reject my transaction and contacted casino support. There they assured me that everything is ok, there are just a lot of people and that's why the process is delayed. On the 5th of March, I placed a new transaction, until that moment, the transaction status is Pending. I wrote to support again and they replied the same....

i play this casino 5.12.2021 and win 2700€. i play welcomebonus offer and i read all bonus terms and conditions and i make everything is good! they ask my so many documents and now more than two months have passed and they always come up with a new document or make a request for old documents. I have always sent what they have asked for. they probably wouldn't want to pay .. Help me!

the casino hasnt paid me my withdrawal even tho i send the documents they asked for.

I wagered the bonus and made a withdrawal and uploaded all the required documents to the account. After few days I contacted them via email and asked about current state of the withdrawal but they didn't respond. After a week once again contacted them via email but again no response. After that I went to the live chat to discuss the current situation the live chat dude said that he will check my account and after 30 minutes he just left the chat so they are just completly ignoring me and refusing to pay any winnings...

Hello, I was playing on Casino Rex and was playing different Slots and different Providers. I was betting 1€ per spin most of the time. When i did way over 1000 spins i realzied every time i Bet 1€ 1,05€ gets taken away from my Balance. So during all the spins i did i lost money every spin i did.

Hello, There is a new law starting today in Germany, that only allows to let a player deposit 1000 Euro a month to make the player stop playing. I didnt get a limit or something like that, so i deposited 2700, which shouldnt be allowed by the casino. Its okay that i lost 1000 Euro, which ist the monthly deposit limit in Germany since july. But i want the Other 1700 Euros Back, because i shouldnt even have been able to deposit that much money. Otherwise i'll have to go a german lawyer. Greetings

      Hi,     I won 972 € from Casinorex on 3rd of April from their welcome bonuses.     I uploaded my documents and they asked me for additional document through email during the same day which I provided on the 7th of April.     After that I have not heard from them about my payment or verification. I have emailed them on the 12th, 15th and 20nd of April but no response to my emails.     Could you ask them if they are ready to process my funds already? Thank you      

  Hello, Ill try to make it as short and clear AS possible: Deposited 500 euro without any deposit bonus to Casino Rex Session was going good and i was above 2300 Euros. Suddenly i get a notification that i got a Bonus named tournament Award which i never saw before and never accepted it I click refuse to use it and suddenly i only gut Like 240 Euro left on my Account Support is telling me, that i lost the winnings of the cancelled bonus I only wagered 25 Euro during that bonus I never won 2100 euro by using 25 Euro of that bonus I never even accepted a Bonus First way, they Just added it to my account So because of cancelling a Bonus i never Heard of and never accepting it, i lose 2100 because i wagered 25 Euro of that active Bonus? This is bs and i got scammed. Please Help me Out, 2300 Euro is a lot of money for me.