Casino Sieger— player complaints: 14 in English

Started account 14.10. Account verified 16.10.Withdrawal 16.10. withdrawal approved 19.10. promised in 1-2 days. 10.11. 2023 still nothing. Bankstatements asked. And send.

Casino Sieger has not paid 3072,19 EUR winnings. I have made withdrawal 20.7. My account has been verified and documents have been approved. They even asked my payslip which I did deliver and it was accepted. I have tried to solve this with chat and tried to get information what is going on with the payment, but I have not received any info regarding this. I always get message that I need to have patience. Could you help me with this, please?

Hello dear ThePogg-Team, following case. On 06/18/2022 I loaded 15€ via Paysafe card. But gabs 4.50 bonus and a few free spins. After a few minutes the bonus was wagered and I got lucky. I got fully verified and requested a withdrawal of €1903. This was approved on June 24, 2022 and was allegedly instructed. After countless chats back and forth asking where my money is, I was always told to be patient and the last state of affairs was last Saturday, the money is out and should be with me in max. 2 working days. 8 days later I still haven't received any money. I didn't violate any terms and conditions and honestly won the money. When I emailed Casino Sieger support on Friday, I received an answer yesterday asking me to send bank statements with all transactions from 06/25/2022 - 07/02/2022 so that the case can be further investigated. An absolute cheek. And something from a casino with Mga license. I'm at my wits end and don't know what to do anymore. I documented everything, all correspondence via e-mail and live chat. I'm asking for your help. Greetings and have a nice Sunday

I sent the documents on 11.11.20 and received a reply to the email 12.11.20. Dear [EDIT], Kindly be informed that they have been forwarded to the relevant department. Once we have updates from them you are going to be informed. Still waiting confirmation is still awaited. Today is 19.11.20. Chat gives to me always same answer "[EDIT]: Kindly be informed that we are currently still waiting for an update from our legal department, regarding your documents. However, I can assure you that you are going to receive updates as quickly as possible."

I played on Casinosieger on 28.3.2020 and won 800 e. My account was under verification for months and now they have shut it down and confiscated my winnings. Casinosieger says I have broken their casino terms, but I have done nothing wrong and always played according to rules and terms.

Hello, I asked to close the Casino part and leave the Sportsbook open. Instead they closed the whole account with balance of € 1.300 still on it. I asked them to send me the money and then delete the account but they do not respond at all. Customer support has no options to do something they keep referring to someone who will review the case soon but nothing happens. [EDIT] [EDIT]

This dispute has been rumbling on for around 4 years now. Several times I gave up on it but returned to try and get my money (in times of hardship). I won some money playing roulette in or around 2015. Since then I have sent ID many times and completed several telephone verifications. The current situation is that Casino Sieger say they can only release my money to me when they open their UK licensed casino. I have checked with the UKGC web-site and it seems they have a license but are perhaps not using it. At the time of winning the money I thought they were licensed with the MGA (now LGA). The LGA say not. Upon further investigation I find they were licensed with both MGA and Curacao. So it gets quite complicated. The bottom line is they are not disputing the money is mine, but saying they can't send it to me yet - not until they open their UK casino. This may never happen and I don't see why I should have to wait anyway. I hope you can help Pogg.

Casino Sieger does not pay the winnings to the customers. I had a lot of luck in the Casino Sieger. After I had verified my account I did a withdrawal about €2000. The Casino Sieger player support offered me to pay this amount in two parts: one part (€1000) immediately, the second part in two weeks. But nothing happened. It would take 5 days they said. But also after this time the money was not in my account. The Casino Sieger player support demanded a bank statement. Of course I have sent this. But this Casino Sieger does not pay - only kindly mails with prepared text... and I would have to wait and to wait ... I could send you all emails. Thanks for every help - [EDIT]

I made payout 02 October 2017 - 385 EUR. My account was fully verified 27 September. According to their rules, the payout should be carried out during 48 hours. I've contacted to them every day, because they din’t do anything with my payment. At all, they have confirmed that my payout was wired to my bank account 10 October one week later than it should be. Next day they decided to change some regulations and frozen my account without any reason. When I asked them about my payment they answered they don't want to work with players from my country from 11 October and they confiscate my balance. They didn’t send nothing to my bank account or my skrill account, despite the fact they claimed they had sent and that this money was ordered earlier than any changes. My account now is freezed and they don't answer to my emails I have all screenshots that confirm everything that I've written: [EDIT]

Hi! 1) I made a withdraw request for 1 month ago (1100EUR 20 September) and have still not recieved my money. I been in contact with the support on their website everyday the last 20 days. They only tell me the same thing all the time: "I have sent the request to our payment provider to wire the amount today. You wil have the amount processed as soon as possible. " But the fact is that I can not get my win for more than 1 month. 2) Now I have 418 EUR on my account casinosieger.com and I don't want play anymore. I want withdraw it on my Skrill wallet but I see only 1 option: Bank Transfer. But I don’t want withdraw via bank transfer because I remember how I ordered my first withdrawal via bank transfer at 20 September and still no have money at my Bank Account. So I want withdraw to Skrill (I made all deposits from Skrill wallet) Thank you

I have been in contact with Casino Sieger for 8 weeks after requesting a withdrawal. It has got to a point where the live chat team and the email team do not response. I withdrew money to my bank but the casino said it was rejected. I contacted my bank who advised no such payments were made. I was waiting for 1500 euros but have now got to 5400 . I hear our technical team will get back to you every day but no one ever does. I was relying on this money and today I just cried as I believe I will not ever see this money. I have been in contact with MGA but they did nothing which is not surprising according to their reviews. I asked for legal advice and all they say is now is we cannot help you with your case please seek legal advice. I went to the bank today and have the 100% correct details I sat down with somebody and they advised there should be no reason for them to reject these payments. I have sent this to . This is a lot of money and I would hope somebody can help me or give me an idea of the next steps. I don't believe that a gaming authority can just say seek legal advice. I contacted casino sieger to talk to there legal department and they would not give me this information including where are they located and where I could send some legal documentation if need be. they just said send to generic help email who do not reply. I was advised last time that this would be resolved two Fridays ago. I have screenshots of my balance and login because i am scared they will just clear my account and close it. I had this same problem with casino.mx and they sorted it within 2 days. Please help I do not know where to go I feel lost and hopeless. They have my correct details which i confirmed with a half an hour appointment at my bank why cannot they wire transfer me this money.

I WANT THEM BLACKLISTED. read here. to Support Hi. Please close my account forever on your casino. Its the first time i ever heard of that screenshots not are allowed. My bank dont have any feature to get a bank statment to a PDF file. No ones use paper in these days NEVER. The bank didnt send paper the send it digitaly. Im a customer at 45 other online Casinos and the have never asked for PDF copy of a bank statment. I will publish this at ASKGAMBLERS and open a dipsute there to and also with ECOGRA to warn other players from using your casino. I will NEVER visit your Casino AGAIN. I sent you 10 documents the same ones i sent to all others casinos. Here is a list there they accept the same papers i sent you. All these casinos in the list accept the papers i sent to you for a complete account verifikation. MVH [EDIT]

Hi, I am struggling to withdraw my winnings from Casino Seiger. They asked for ID which I sent then they asked for additional ID, they wanted scans of my bank card front and back and bank statements. I sent all these there was a slight delay as my bank card expired in Jan and I waiting for the new one. I was slightly worried about sending full copies of my bank card over email but I did. I emailed them over 4 times asking just to confirm they had them and nothing. I went on live chat where they said they should have them and they would deal with it, but nothing and they could not confirm on live chat that they had them! I have copies of the emails from them and the live chat please advise how to send them. I am totally lost what to do. My account is frozen and they wont respond to that they wont respond to the ID conformation for my security sake and I cant play or withdraw. Help appreciated I see from your website you can mediate with them, it is of utmost important to me that I know the emails sent of my bank card are there and secure otherwise I would like to have the card stopped at the bank as this is a real problem for fraud. I have only ever spoken my card details over the phone before. This problem is not in line with your reviews so I am confused. My username with them is [EDIT]. Thanks ahead Fitflyer

Complaint is against Casino Sieger I want to submit a complaint against casino Sieger! I have never ever experienced such a bad day with a casino so far and I play for years :( I registered today (17th of July) at this casino. Did not checked the entire section dedicated to terms and conditions, because most online casinos would block you from registering at the point of registration form by not having your country in their list for example. Well, Bulgaria, which is my country, was in the list and I have registered without any problems. Made my first deposit for €95 and began waiting for my welcome bonus to be credited, as it was clearly stated in their welcome bonus terms that it would be added automatically. And since I didn't get any bonus for more than 10 minutes I decided to contact their support and ask for more details and explanations. And here's where all my troubles started! First, there wasn't any live support available although it was written there is such! Then I send them an email asking what is going with my welcome bonus. Meanwhile I tried to explore in details their casino terms and conditions, because I was afraid that maybe Bulgarian players are restricted from getting bonuses. And for my complete then I came to this part of their terms: Your warranties and representations You warrant and recognize that: You are acting on your own behalf and as a private person. You are not a resident of Costa Rica, Kahnawake, Gibraltar, Israel, Cyprus, Estonia, Philippines, Bulgaria, Turkey, Hong Kong, USA and US Territories, nor you are restricted by limited legal capacity; nor you are classified as a compulsive gambler; you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater. I was really really upset how in the name of the Lord is possible for a casino to break its OWN rules?!? Meanwhile I get an answer from their support that I didn't get the bonus, because didn't checked some tick, although there wasn't any. I asked them why I was allow to register at all but no reply ever came. This is the point where maybe I have some fault because I played and eventually lost all the money, but knowing that one way or another I can neither lose or win with my initial deposit because I am not allowed to play at this casino anyways! To my biggest surprise, when the live chat support was finally online I was told that casino will not refund my deposit, that they don't care about what is written in their own terms and conditions and that it was all my fault because I have played my deposit. When I asked why my account was not blocked ASAP when they saw that i have registered from restricted country I didn't receive an answer. My account should have been closed at the very second the casino knew I have registered and my deposit should have been returned with some apologies on top of that! It is not possible for any casino to accept players from restricted countries, to accept their deposits and to allow them to play!!! What I want? I want only one thing, I want the casino to follow its OWN terms! And to pay back my deposit and to close my account there afterwards! Thanks for your help in advance. casino username: [EDIT] registered email with the casino: [EDIT]