Casino Nile— player complaints: 7 in English

Account review was opened on 17/01. I have submitted all necessary documents. 23/03 they advised 5 working days for the account review to be completed. After that they sent an email on 30/03 quoting they needed a further 10 working days (never gave any reason whatsoever). I contacted them six times from 30/03 to 13/04 with no response. I received an email on 14/04 saying they need a further 10 working days… for also no reason. The website will cease to exist on 23/03 + 30 days. So I am worried whether they will scam my money. I have provided bank statements from Jan 2022 to August 2021. All ID documents aswell.

Same problem as with sister site Vegas Baby. These asked for 3 months bank statements even though I had only been with them for a short time. Sent statements for months requested, got a reply to say I had sent wrong months and gave me new months to send, sent these, about 50 uploads, then got back to me to say that these were no good as some were from a different year. This is rubbish, I don't know how theses 2 sites are allowed to operate, no intention of paying out players winnings. Combined winnings withheld is £6315 utterly disgrace.

I created my account on 12th September and deposited 5000. I did not opt for any bonus and went on to win nearly 41000. I submitted the appropriate documents on 12th and 13th September and asked for withdrawal. It's over 10 days now and Casino Nile are more or less ignoring my requests to complete the verification for the funds to be transferred to my account. I have expressed my dissatisfaction and made a formal complaint but every time I contact them, they say they will complete verification in another 10 working days, which is diabolical and disgusting. It's been over 10 days and they keep on delaying the process, ignoring my requests.

Keeps saying my account is under review but held my money since last week they have a relevwant docs but just won’t release my payment

My account was blocked on 8/4/21 following a withdrawal request and was asked to provide documents so a review could be undertaken. I was asked to submit bank statements, source of wealth declaration and payslips. All the requested documents were provided by close of business on 8/4/21. The review is still being done and despite chasing no one can indicate how long it can take. I made a complaint on 28/4/21 and received an update today (12/5/21) advising that my withdrawal and complaint have been put on hold pending the review being done and not to contact the help desk. In total it has been 5 weeks. This seems a very long time and was wondering if anything could be done. I understand why they need to review accounts and I’m happy to provide anything they need but the process is very prolonged.

Hi, I have deposited in this casino over 7000£, and after i manage to win, i decided to withdraw the balance of 7000£. In that moment, they requested proof of id, proof of adress, 3 months bank statements, proof of income from hmrc, and declaration of income. After 2 days, on the 27th of january i manage to submit all the documents requested, and they have confirmed that. After i did't received nothing from them, i contacted them and still no outcome. Is it normal to wait that long for my withdrawal ? I work in construction industry and there is proof of that from hmrc. I hope you can help because i struglle myself and my family. Thank you.

I signed up to casino Nile of the 6thh January and deposited £2000. I had a nice win so withdrew £10,000. I received a mail asking for the basic kyc documents which I provided and this process was confirmed. I continued to play on the 7th and deposited another £8k. On the 8/1 I was asked to provide more documents (utility bill/bank statements/declaration) which I did straight away. On the email requesting these documents it said the turnaround time was 48hrs but when speaking to customer support they deny this and say its for the normal kyc procedure. Even though the whole email is about an enhanced kyc. I then chased daily to see if there was an update but was told it’s under review and I willl receive a email when completed. On the 11th I received an email telling me that a deposit limit had been placed on my account so someone has looked at my bank statements and wage slips. On the 13th jan the customer support team told me i needed to complete the declaration which I had already completed via the app. I completed it again to try and speed up the process. I asked if it could be escalated to management and I was told by [EDIT] that she was a senior person and would raise it for me. I has ever also sent emails asking for it to be raised again and still have not had replys. these were sent on the 19/1 and 20/1. I do not even receive an acknowledgments Is there anything that you can do to push my account review through so we can draw the matter to a close