Casino Kakadu— player complaints: 7 in English

With 10 spins i won little bit money. I played for hours it was normal balance i had contact with service to verify my adress and id and more. I continued playing i went from 180 to 40 to 48 and won 630 euro with normal balance because i deposit 20 also had to follow rules to pay out i did everything chat told me. I wanted to pay out everything was okay i have screenshot also from chat. Later they did not want to pay me out they told me sticky bonus. I played on allot of games it was not sticky i have played enough casino bonus to tell. Also they took away 630-50 so 580 was [EDIT] from my account. I want to give more screenshots. They tell me max cash out was 50 of bonus i was lower than 50 and it was not bonus anymore. Even system told me it was real balance. I want my money i won legally with cash balance it was not bonus anymore. Even de 180 i was before was cash balance before i went to 40 and 48 and won the 630 euro

I have 2 deposits of 500€ pending. One of them for more then 6 days. I get zero response on my emails. Livechat not helpfull at all. Uploaded screenshots multiple times. But no solution and no response.

On 01 Aug 2022, 19:28 i deposit 22.58€ with my Revolut mastercard in Casino Kakadu I took welcome bonus played it throgh and won 301.24€. I made withdrawal on 02 Aug 2022, 4:12 my account was fully verified in just 3 hours which is great and fast but in process of verification my document of transaction-statement,wasn't approved even if that is the thing they are asking for in verification procces (Proof of PaymentScreenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit. Must display the company name. Must display the amount paid.) They said like this: Reason: Please upload a front photo of your bank card used for deposits with the name, expiry date, the first 6 and last 4 digits visible. which i did and i was fully verified. Here it begins nightmare my cashout of 301.24 EUR on 02 Aug 2022, 4:12 has been canceled it was withdrawal on master card and they said i have to make a new in bank which i did on 02 Aug 2022, 6:59 an it was rejected and it was rejected 2 times more they gave the reason that (The cashout was approved from our side, but it was rejected by your payment system.) So it was like that until 08.august 2022. when i was asked in live chat, Does the bank you want to withdraw belongs to Lithuania? And i said yes and that this is clearly visible in transaction-statement which i have send them it is Revolut bank and i even fill in the address in bank withdrawal form. They said: Unfortunately, we do not process winnings to Lithuania and: Do you have the opportunity to create a request via any other payment system? So to make this shorter i did make a deposit of 24€ with Neteller on 09 Aug 2022, 1:34 and made withdrawal of 222.48€. i uploaded my Neteller account info screenshot and my Neteller Transacton ID and withdrawal was rejected!!! So i asked the why in live chat and was told: Please upload a screenshot of the deposit with Neteller, where your e-mail is visible. I told them i did that and they approved my Neteller documents and told me to, create a new cashout request and i went to to this but Neteller option was not available for me!!!!!!!!!!!!!! That was today 09,Aug 2022. 15:24 pm CEST from then i was being told: At the moment we can just exercise a little patient as we wait for the answer from payment department. We currently waiting for the responde from payment departmant as to why Nettler isnt available at the moment kindly wait . As I can see our managers are still working on your issue. Kindly, wait a bit, we need some more time to solve it. Hope for your understanding and patience! We are waiting for the reply from financial department. And then: The financial department doesn't work directle with us. We sent them a request, it should be proceeded in 24 hours. Well this the whole story I don't believe them that they will send me email i don't believe them for the reason they never did in this 7 days instead i had to come in live chat and waisting my time and yes they even didn't reply to any email i sent to [email protected] !! I have all chat transcripts and all screensots of everything my level of frustration is indescribable as well as is their level of incompetence of their payment department is undisputed and unbelievable!!!! This is a conclusion based on evidence and 8 days of experience i played in over a 100 online casinos but never,ever i have bean trough this and i play only in MGA licences casinos. I'm writing this here first becouse in ther T

Hello dear, More then three weeks ago I started playing Kakadu casino. First I uploaded the requIred documents to verify my account, because I play online casinos for years now and i know the KYC procedure. I made a total deposit of €2000. After I won a few big wins I want to withdraw the money, but then it begon.. I needed to upload more and more documents, which I all approved .. And now the issue is at a security department or a manager ( they keep saying other things). Two weeks further and no one can tell me anything.. they just keep saying be patient and wait a little longer. I play online casino for a long time now, but this I never experienced before. It’s just ridiculous.. I hope you can help me with this.

hallo im won 320 euro an this is my sthele,soeak for mi,win from loyal free spins is 50 euro,i have not loyal free spins im deposit free spins and unter is no max win wriite.im also screenschot.pleas help my

Hello, i have deposited 30 € via Paysafecard on 22/10/2021. Since then the amount seems to be pending. So far I have not received any reply by the casino what so ever. Expect for their Chatbots. Not a singel answer to what has happened nor how long it could take to resolve this. Just everytime I have asked , i got a predefined answer that they need more time. On Paysafecard's endm everthing has been processed correctly. I am extremely angry about not recieving any answers from the casino.

Hi I was referred by MGA to visit this site. Casino Kakadu has stalled paying me out stating its financial issues for 2 weeks. They have already verified me and have never paid me out. Please advise if you can help.