Casino Grand Bay— player complaints: 5 in English

I have played at this casino since they began. So I have suffered all of the ridiculous changes they have made over the years. One being the match bonus and the withdrawal limit. I have made several withdrawals over time and my current one is what leads me to this complaint. I have complained through email to them multiple times in the last 11 days but they refuse to help. Their online chat is the worst. It takes forever to get a rep and once I do they sit there and ignore me. I am a VIP but they obviously don't understand how to treat someone that spends a lot of money at their casino should be treated with respect and made to FEEL like a VIP. I made my current withdrawal on 9/11/21 and was told it processed on 9/14/21 and would be in my bank account no later than 9/20/21. Well it's not here and I have emailed and emailed with the usual no response. First of all it's the stupidest thing I've ever heard of to wait up to two weeks to get paid when MY money to play is taken instantly. I tried calling the casino and it was no surprise to me that I can't get anyone to answer the phone but had to leave a message. Have they returned my call? NO!! At this point I feel like something fishy is going on and I'm not getting paid the money that I rightfully earned by reaching the ridiculous playthrough requirement. WHAT IS GOING ON WITH CASINO GRAND BAY?!?!?

They are a complete scam they give a crummy bonus amount with a 60 times Playthru I finally cashed out at $6600 all they sent me was $960. There was nothing that said anything about a max cash out of the thousand dollars that would’ve been absolutely ridiculous to even play for. With a 60 times play through to actually be able to cash out 6600 and they give me 960 is an absolute scam

I know you don’t recommend this site but didn’t know that until too late. I deposited $20 and have won quite a bit - no bonus. Since it’s my first win I have to submit documents for payout. I’m worried about disclosing my information to this site now. Will I ever see these funds? Also what is your recommended method of payout? Bank wire or check. Finally, when I spoke to them they said payouts only on Mondays and Tuesdays with a 48 hour waiting period. Do you think I should pursue the payout given their reputation or just let the $20 go. Thank you.

Grand bay gave me a $10 bonus. I won a large amount of money. They said I couldn't withdraw more then 150.I went around and around with the casino. So I decided to continue to play with the winnings. Until I brought it down to 150. Then I withdrew it. On the 10 dollars I wont 3000.000 then played it through for days. I think all together I went through thousands. Then when I got down to 150.00 I won 1000.00. I was told the 150 was mine. That I could play it or withdraw it. I played it. I won 1000.00 . I withdrew it and now I am told I cant have it and its been denied because of a rule that I didn't deposit Enough to win it? Why would I deposit when I had so much money in the casino? Money I was told was mine. I have been playing at this casino since it fist opened with Micro gaming. I have never had such a problem collecting my winnings. They have gotten plenty of my money. Now I can't get any winnings from them. I want my 1000.00. Also the casino has no playback available so neither I or anyone else can check the validity of my claims. They also have a disconnected phone # and I cant reach them. They don't answer any emails. Please help me.

Grand Bay Player account : [EDIT] Name: [EDIT] I have been a player at Casino Grand Bay for 9-10 years. I recently made a withdrawal (the second in 10 years - the first was 7-8 years ago) that I had made with loyalty point cashback, I had accrued on my play. My withdrawal of $2,176.00 was processed at 4/12/2016 10:49 AM (US Eastern Standard Time). At that time they removed the $150. the loyalty point cashback amount I had used to play and win with - I was told this is standard practice. All playthrough requirements were met.The amount of $2026 was then processed and payment was made to the Visa / Debit card that I had used for making deposits on 4/18/2016 . My bank returned the payment back to Casino Grand Bay finance due to insufficient information they provided. After a month of speaking to every VIP host (I have Ace Tier VIP status) [EDIT] etc.. I was assured over and over that the payment would "hit my bank account Any Day Now" I was given an ARN # from their finance dept so my bank could track the payment made to my Visa/Debit and was told by my bank, payment had bounced back weeks ago. Finally it was decided on 5/10/2016 my withdrawal would be re-issued by courier check. Today - May 11th 2016, I called once again to find out exactly when this payment would be processed, as a month had gone by and was rudely told they were only going to pay the amount of $150. because my winnings were from loyalty point cashback. I was told I should be grateful and that an exception was being made to even pay that amount. I am shocked - horrified beyond belief at the treatment and disrespect this casino has shown a loyal player with the VIP Ace Tier status I have. First, they honoured my withdrawal sent the payment to my bank account and when the payment bounces back all of a sudden I am not entitled to my winnings? I was told it was miscommunication on MY part and their ENTIRE VIP staff and that the Finance Team had made a mistake ?? I feel violated and am beyond mortified. Can you help resolve this - I cannot bear to speak with ANYONE at Grand Prive support again. I can be reached at [EDIT]