Casino Chan— player complaints: 6 in English

They have no option for me to withdraw my 200 CAD. I refuse to use a bitcoin service and there bank transfer requires i have 500 cad. I dont have that and i just want my 200 cad.

I signed up to Casino Chan [EDIT]. I deposited €200, they awarded the promised welcome bonus, I began betting. This was December 15th by the way, just to give you a sense of the absurd length of the period they’ve been wasting my time. Anyway, I did the necessary betting and came out €3,418.85 up. I withdrew the money and waited and waited and now [EDIT] have emailed me (on January 21st) to say they are disabling my account. They won’t be paying me my money for “internal reasons, unfortunately, we can not clarify those.” It sounds to me like they’ve decided simply that they do not fancy paying out my win so they aren’t, [EDIT]. Can you please force them to give me my win? I’m not sure how to defend myself because I have no clue what it is I’m alleged to have done. I can assure you I’ve done nothing untoward, and that if you ask them about it they will have no evidence to the contrary.

I have sought self exclusion from playamo betamo betchan spinia and all affiliates I have requested to be excluded from all affiliates as I’m a hopeless addict Casino chan allow me register and deposit and lose a lot I’m seeking refund of net deposits on casino chan account just opened 3 days ago

Hello, The dispute, I wagered over the limit in the terms and conditions. Casinochan confiscated my winnings based on the general bonus terms 1.16 which state: The maximum bet with an active bonus is 5 CAD, 5 AUD, 5 EUR. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, CasinoChan reserves the right to confiscate the winnings. I do not deny I was betting over the limit, however, in there terms and conditions 1.15 it states: Placing bets exceeding the specified limit, the player thus confirms that he/she rejects the bonus and the winning received due to such bonus. The bonus will be withdrawn without the right to recover it. Since I bet over from my first bet I rejected the bonus and thus was never playing under one. Also in the bonus terms and conditions 1.14 it states: The real money balance is used first when betting. All the bets made by a player are deducted from it. However, in cases when there is no real money balance, the player’s bonus balance is used to deduct the bets placed. I therefore in their terminology was playing with real cash money and not bonus and should be allowed to bet what I wanted. In light of all this I believe my winnings should be returned to me. In correspondence with casinochan they seem to not even want to acknowledge the clause 1.15 in their terms and conditions and also sent me a clause with different limit amounts in it which contradict their terms and conditions and the bonus terms and conditions. I hope you will be able to help me on this matter as I believe I was playing fairly and deserve what is rightfully mine. Thank you

i had deposited $100 AUD received a bonus of $50 AUD i played through the wager required played by the rules never bet more then the $5 max bet allowed with an active bonus, went to withdraw and upload documents everything was fine then while playing a game with funds i left in my account all of a sudden it was all gone including whati was in the process of withdrawing totla withdraw was $2500 AUD the casino deleted all my bet history declined all of my documents i uploaded saying needed better quality which i promise is a load of crap and have said i was in breach of t&c by betting higher then the allowed bet with an active bonus so they confiscated my funds i know for certain i never went over the allowed bet with the active bonus i even went into live chat asking if there was a max bet allowed they said yes so i never went over it

I have been playing here for a year. They are requesting more KYC docs that dont even exist. I have deposited through Etransfer which is an email money transfer. And they wanted bank statements. I sent it. They want Etransfer docs which dont even exist. I have sent everything and they keep sending my withdrawl back.