Casino Calzone— player complaints: 7 in English

Casino wont accept my documents and i have tried to send them many different options but none of them work. Only document they have accepted was my ID proof. I hope you can help me with this problem! Thank you

HI..Basically another case of non-payment of commission. Owed 128 euros from March, should have been paid April. Payments used to be reliable coming around middle of following month, last couple have had to Skype before being paid via Neteller near end of the month. I am also owed 287 from April and although that's not technically overdue as I type this, it's seems inevitable there will be a subsequent issue with this payment too. Have Skyped A**** my old aff contact, no reply in a month. I managed to find a nameless contact simply called Calzone****Affiliates who did reply eventually saying they'd 'chase it up with accounts' and of course nothing, I enquired again following week as I was told to if it didn't get paid, same reply about chasing it up with accounts, same radio silence, same outcome - nothing. I understand the COVID19 situation but every other programme has paid as usual and with the selling off and changing ownership of a few MT Sec sites recently I suspect all is not well. Thanks

I debosited 100 euros and got 50 euros bonusmoney. I played The Dog House and won ~2000€ and I played more to finish my bonus. I had 2121€ when I got to the end of my bonus and then I tried to withdraw my money. I had to verify my account and I sended pictures of my passport 3 times and 3 pictures of my different bills with my address on them. They kept asking for more and more documents to send to them and I sended everything they asked for. I sended also my bank statement and copy of my job contract and filled inquiry. I asked several times in the chat when my account will be verified, and they always wanted more documents. This lasted for ~3 weeks and then they closed my account 16.4.2020. Now my account is closed and I can't withdraw my money. I asked about it via email and they responded: We are sending you this email to inform you that the account has been closed at the network's discretion. Attached please find the relevant quote from our terms 13.3 In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 18 (Breach of the Terms of Use) of these Terms, we will on receipt of a request from you, return any Deposit Funds in Your Player Account to you. Provided that in the event that the amount of Deposit Funds is less than €3/£3, those funds will be appropriated and used to fund a responsible gaming charity or other projects. 11.1 The following activities are not permitted and constitute a material breach of these Terms: 11.1.1 Colluding with third parties 11.1.2 Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as bots); 11.1.3 Undertaking fraudulent or illegal activities, including but not limited to the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; 11.1.4 Taking part in any criminal activities including, but not limited to, money laundering; 11.1.5 Transferring of funds from one player account to another and/or 11.1.6 Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating. 11.2 We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you) and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph 11.1 above and any action we take in respect of the same will be at our sole discretion. I asked them again to specify the rule they think I broke and they just responded: As mentioned in our previous communication, the account was closed at the network's discretion, meaning no additional information will be provided in the matter. I just casually played the bonus I thought was a good deal to try, and now they are saying I broke these rules, which I didn't. I played almost a month ago and I wish I got the money I should have had a long time ago. I have a screenshot of my withdraw.

I was waiting to verify my account for days after trying to withdraw 2000 euro winnings each time I submitted my documents they were refusing them for no reason all my documents were in conjunction with there guidelines I contact them to complaint and nothing was done my withdrawal was cancelled and I ended up playing with the winning as I was under the impression I was never going to receive it I requested reason for my documents were refused I requested them to prove my documents were not accepted I have written emails to get them released from gprd they sent me an address to ask for a chronologal breakdown of my information I still waiting

I’ve been playing at casino calzone now for a few months with no problem. I signed up, sent in my documents which did take a few attempts to send the documents in in the right format. After 24 hours my documents ID- adress and proof of payment we’re all verified and I was ready to play. During the few months I made various deposits won and lost . Checking my account I noticed there was a typo in my name , I contacted chat immediately and told them And they changed it no problem what so ever and continued playing. It wasn’t until I was reading the terms and conditions on their site I realised they are signed up to Gamstop as am I, I hve been now for 2 years roughly . I sent them my Gamstop details , address, name and date of birth and postcode all exactly the same. When they commented back they said it was Because they said I had to try change my name to by pass the system which is absolutely crazy. I let them know straight away about the typo Via chat when I noticed it and they changed it absolutely fine with no complaint . It seems like they’ve let me sign up despite Gamstop details matching.

Hi! I was banned from this casino (even though I asked in livechat only one week before If I could play there and they said yes). I invested alot of money towards vip level status and suddenly I was kicked out during gameplay. Was urged to send in documents and I sent selfie, bankreports, id and everything. Then I was banned. At first they stated I was banned due to self exclusion on Rizk few years earlier. Then they changed it to that I self excluded on Calzone which Is a lie. I was kicked out during gameplay. Then after that they changed the decision a third time. Now it was a decision from MTSecureTrade that I am banned all over their network. The fourth time they say it is a business decision from MTSecureTrade. I was never allowed to play on Calzone and they refuse to give me the reason why I am banned. I have never broke any rules in 10 years of gambling. They refuse to tell me why I am banned because then Calzone would have to pay back my losses of about 21000 euros which Is my losses in only a few days! I was never allowed to play money and even asked before I registrered if I could play. I have proof of them saying yes so I started investing my money. Then suddenly when I am down alot I get banned for no reason and they wont tell me why. [EDIT] Yes. I lost money but I invested all of it to get vip status and in the long run better things. Now I cant take any use of it. [EDIT] And why no information? They dont tell me anything. They only say its a decision from MTSecureTrade. If I was not allowed to play on Calzone because of previous gambling problems. All my deposits should be refunded. Help. I have alot of proof to support everything. I have always followed all rules [EDIT]

I made a withdrawal on the 22nd of April and it was approved same day. I was forced to withdraw a via swift bank transfer even though I have a registered bank card on my account. I still haven't recieved my withdrawal as it now past the 5 working day mark I have sent them my bank statement to prove I have not recieved payment. I feel they should be sending my withdrawal again and as soon as possible as it is there mistake. I just keep being told there investigating when on reality all they have to do is check my statement and realise they have not sent there money. I feel they are going about this extremely unprofessionally and never answering the questions I ask i.e why I had to withdraw via bank transfer and not to my bank card.