Casino Buck— player complaints: 16 in English

After I deposit money and started playing american roulette I ended up winning total of 3.000e. After completed KYC process its been several days now, without having any information, any email or any kind of notification I asked from chat about my withdrawals. There is no bonus money involved. I found out that without beeing clearly mentioned in terms/regs has the casinobuck site decide that on top of the KYC process, the customer needs to fill an extra survey or a form to be able to make withdrawal. So No payments before you fill this extra survey and to do that they "will send you a link to your email" Ive been waiting for this link for days now, ive asked for it and I get the same reply over and over "you just need to wait a bit longer" So i dont even know when you will pay my winnings and surely there has to be a regulation against such a poor system processing peoples money. I dont even know when they decide to pay. I. It obvious they are stalling on purpose.

Hallo i have issue on work , casinobuck the casino pull up money from my bank account [EDIT]. Bw Bank Bic [EDIT]. Casino dont have lizenze in Germany and its ilegale to provide Banktransaktion in Germany. Casino ist von Malta and Germany is not alowed online casinos . Pleass i want to return my money on May account in nachtse 10 days or i hawe to Sue casinobuck . Thanks

[EDIT]. THE REFUSAL OF THE WELCOMING BONUS 100% PLUS BONUS SPINS ON GAME 'BOOK OF DEAD' ASWEL WITH NO BONUS AWARDED WHY AM I CONSTANTLY UNABLE TO PLAY LIVE DEALER POKER N BLACKJACK. Thx you [EDIT]

This casino not accept any documents to verify my accont! I withdraw several times but the withraw is denied every time because of reasons nobody can understand! I sent them everything they told me, even more then that, but they ignore everything!

On the homepage they say it takes 24 hours. My withdrawal is now pending way longer! Chat doesn't tell me ANY timeframe and I think they are just taking their time to hope I will gamble my win and they don't need to pay me my wins.

(Please note i have an ongoing sperate complaint against casinobuck and case is in progress,this is now a seperate issue as i was stupid enough to make a deposit on 11/11) I am actually beyond frustrated with this site,following a pending complaint i make on 29th here on The Pogg i returned for a bit of gaming on this site,i made 2 deposits,both no issues! i have 2 bank debit cards connected to my casinobuck account since i opened the account,both are fully verified and no issues receiving payments to them. So i made a withdrawal of 220 on 12/11.it was cancelled they said was problem with my card,so i asked in chat what was the solution and [EDIT] said change to withdraw to the other card,so i done that and few hrs later that was cancelled,i asked why and said technical problems on my banks end! so hopefully you understand me till now,these are both seperate banks,totally unconnected,my cards have been verified since i opened my account and suddenly they have developed an issue where i can not recieve money into? also Betway paid money into my account on the 10th of nov(3 days ago) with no issue.Casinobuck said to open a neteller or skrill acount and withdraw to that after of course they verify it and go through the hoops,i do not want to open neither and why should i,they took my money on deposits on the bank card 2 days ago that they are refusing to send money to? this site is appalling,i have not received any update from my other complaint either,how can a site like this do business like this?surely there is a set of rules how they can operate? This place seems to be completely rogue!Their customer service repeat same emails back and forward,no explanation of this mysterious technical issue thats suddenly developed since i made a complaint here on the 29th oct! all i want is my 200 balance to be paid into my account that has already been verified and i would like my other complaint followed up :( i am really banging my head off a wall with these people,please can you help me

Hello,i hope you can help,i opted for a promotion of deposit 20euro and receive 200 spins on casino game.in the terms on email it states max winnings is 100eur from the free spins,my complaint/issue is i won39.66 off the free spins,i went on to play other games which i got a good run and was up to approx 500 euro when my balance went back to 100 euro and said i had wagered the 39.66.I won the approx 500euros on other games in casino NOT the initial free spins.. i have screen shots of email with offerand also emails of terms.I contacted support on casinobuck but they said im not entitled to more than 100,i requested to know my exact balance the previous game before my balance dropped to 100 euro but they seem be making me jump through hoops and have said my request is in a que. I withdrew 98euro immediately after the balance dropped as i really think this is unfair and im entitled to the winnings i won on the other games and wagered the full amount requested to release the 39.66 euro i obtained from the free spins.I have played on casinobuck for mths now,i actually opted for another promotion approx 12 days ago and never even received the free spins i opted for on a deposit promotion,again support said its in a QUE system and matter been looked into!

I can't withdrawal my money it is getting rejected multiple times

Withdrawal of 27 July never received . A lot of excuses made that I should verificate again and send bank statement. Did both and still not received anything. They keep telling that bank statement is not full detailed. But it is the official one. My bank also said that they made a request on that date to take money of my creditcard . that makes the issue more weirder. They told they send the money but never did Id and after multiply emails and Ultimatums they even did not want to send me proof that they have send it

This casino hasn't let me win anything yet and ive deposited 4038 euro without any withdrawal it's a obvious scam

My account is verified, casino has all details and information about my account. I Got mail that my funds gonna be withdraw, but i still Got "withdraw rejected" information. I live in Netherland. Im from Poland. And have revolut account that is registered in Lithuania becouse of Brexit. I dont know what is the problem for them and i cant get any information from them

I won 2000 euro on playing slot machines at the casino in question. I asked for a withdrawal of the money and after completing their verification process successfully the withdrawal request was approved on 25 June. After not having received the winnings after a waiting period of one week, I contacted the casino. They gave me a standard "we are investigating the matter" reply and they have kept doing so for almost 30 days now with no end result in sight. They keep telling me that they are investigating the matter (same reply almost 40 times!) and this even though I have documented to them that I have not received the money. Since this is a case of a standard wire transfer, the casino should have received the money back now in case they have used a wrong account number/credit card number but they still claim to be investigating the matter. To me this seems to be a clear case of stalling in the hope that they can avoid paying out my rightful winnings.

I tried to log in with bank. System said deposit must done to log in. So I deposit 10€. Never get in. I ask casino and they said I have deposit limit. I asked refund, they said is automatic, but never got funds. I send receit to casino. But they demand my whole bank statement that I will not give. They have all information they need to solve this. Now they have bot, if I ask something bot will send same message over and over again. Can you help?

Hello. My withdrawal of € 250 has not been released for a long time. I always get other excuses in support. I ask for help

Good day everyone, I registered and played at Casino Buck on April 12th, 2021, and won € 2,500. After I uploaded all my documents (personal, invoice, screenshort from my online banking) the certification worked and was approved. I've been trying to pay out my money since April 13th, 2021, the support staff are super nice and polite, but that doesn't do me any good if I can't get my money. Any attempt to withdraw was denied. Well, on April 24th, 2021 I requested a withdrawal via Trustly and this was accepted by the casino, today it's May 1th, 2021 and there is still no money in my bank account, although Trustly needs 1-3 working days is with me nothing on it. Can someone please help me or give me a tip on how to get my money?

Hello. This casino is canceling my $ 134 payout. The casino accepted the identity documents and the method of deposit. The documents confirming the address, the casino refuses to accept. The casino accepts neither a bank statement nor a paid bank account. Pointing out that they need a bank statement in Latin! In my country, the national language is Russian or Belarusian, not Latin. All our documents are in the national language and not in Latin, including bank statements and utility bills. In the national language. In addition, my account is verified in their sister casino gslot.com, as well as in many casinos in their H1 group. Please help me solve the issue. I am ready to deliver all documents. Thanks.