Casimba— player complaints: 27 in English

I have been long time guest on the mentioned casino. Recently i was upgraded to there DIAMOND VIP status. The website advertise of bonus up to $1000 upon upgrade to Diamond status. Further i also received email welcoming me to DIAMOND status and was told that there will be reward available with y account manager. The matter of fact was i was not honoured the advertised promotion on website and rewarded ZERO $0.00 bonus upon upgrade to DIAMOND VIP. When i approached the account manager they told me there is nothing available right now. I am frustrated as i was repeatedly advertised about the DIAMOND VIP status on casino. Further it shows that i am active player and consistent play through and stakes which lead me to achieve the DIAMOND VIP status. I look forward with honest inter mediation on this and get me the reward i DESERVE on my loyalty to the casino as promised and advertised on website

Hey , 1 weeks befor my wife kid found this site and deposit 1739euro in 1 hours using my bank account , he lost all of it , and after he make an deposit of 400euro with wass with delay , so he left because he saw that money did not appear in his account anymore , secound day i see the transaction and i contact casimba and they close the account , but they close the account with 400euro inside. After that they say it's my foult because i let kid use my bank , oke thats normal to me but now they don't want to refound that 400euro from account balance , i contact them everyday from 1 weeks , they just told me to wait the emai , that happens from last sunday. It's this normal ?

hello, I have a problem with Casimba. it is here in a deposit of 1000 euros where I got a bonus that I have wasted all that money and now I did a new outage of 2000 with which I won money. they didn't want to pay because 3.30 had bonus money left. I didn't think about that, but in the 2000 failure I didn't have a bonus at all. they do not want to pay because there was a tiny bit of money on it to be 3.30 to be exact from an old deposit. can you help me. they soon gave me a block and returned 2000. that is not enough. has yet to get 5800. regards [EDIT]

Casimba let me open an account and spend £180 when ive shut my grand ivy account they wont give me the deposits back saying that i never closed the grand ivy account this is a lie.

I have a case file that I can upload from Resolver, please let me know how to do this. I would also like you to know I will not give up until I am paid my winnings, thanks.

I wrote multiple times with Casimba support chat and they give false information and are lying to their customers. They informed me first that account verification will be done in 24-48 hours and it has been now over 4 days since from Wednesday. Dont believe anything what this casino support says, because they tell lies and i am going to expose this casino and their actions to the public. In the chat their customer-service worker "[EDIT]" said that their verification-team doesn't work on weekends and they are liars. Here is transcript from the chat with "[EDIT]" translated to English (from Finnish): [EDIT] 02:00:57 pm Document processing time is 48 hours and once your documents have been verified, you will receive a confirmation email. It will usually take up to 24 hours for the start of the debit and the payment will be visible within 0 to 5 days Note that processing takes place only on weekdays. This is totally lie because i got email today Sunday 27.05.2018 from Casimba: from: accountscasimba.com via sendgrid.net to: [EDIT] date: Sun, May 27, 2018 at 3:28 PM subject: Your Casimba Account mailed-by: gmail.com signed-by: sendgrid.net security: Standard encryption (TLS) Learn more : Important according to Google magic. Username: [EDIT] Thank you for sending in your documents, kindly note that we are unable to verify the proof of residence received due to the quality of images provided. Kindly resend the required documents in an acceptable image resolution/quality to complete the verification of your account. Kind regards Casimba They are now trying to delay my account verification and withdrawal claiming that my documents are not clear enough to see the address. That is not true, because in utility-bill you can see it immediately. [EDIT]

I won 300 pounds and withdrew it, unfortunately the default withdrawal was an expired card. Because of this the funds were never received. I have spoken to my bank (TSB) and they tell me that because the money was sent to an expired card that the funds are inaccessible even though it's the same account. TSB asked me to speak to casimba about it and for casimba to request a return from their bank for the 300 so they can send it to the right card, but casimba and being completely unhelpful and keep telling me to contact the bank. I have email correspondents and chat logs of my discussions with casimba and a bank statement is on the way to prove the money never went in. I don't know what else to do, it's a lot of money and I feel helpless.