Casillion— player complaints: 7 in English

I made a deposit of 25 euros to claim the 50 free spin bonus without a bet requirement. I won a total of 112 euros and my withdrawal was canceled. In the chat they do not give me an answer and the casino argues that they deposited me, but I sent them my skrill history even to prove that I did not receive. Even so, they don't answer me and don't answer emails or give a reasonable response in the chat

I cashed in 35€ with EcoPayz on 2018-03-28 19:47:24 ! I played and completed the wager leaving me 275.24 € on my account (Congratulations, you have fulfilled your bonus requirements, the remainding bonus balance of 275.24 was added to your real balance. At 28.03.2018 21:59:29 ) I then tried to cash out with ecopayz ( remaining 230€ ) But since then i got no response from the casino at all . Live Chat seems to be down . And the email [email protected] seems to be unavailable as well . I dont know what to do anymore . Could you help ? Greetings

Hello, I registered in this casino, made a deposit, I won 300 euros. I want to withdraw money. sent documents for verification, received no reply. online chat does not work. Do not respond to email. Other players say that they, too, no one answers. On other resources, administrators say they do not receive an answer from them

I played Casillion and made € 499 withdrawal and € 100 withdrawals on 7.11.2017. withdrawal made have not heard anything and I do not get any connection with the casino even I have sent multiple emails. livechat is offline? I also tried to cancel the withdrawal but it does not work?

I had emailed this site about my pending withdrawals but they did not contact me back When chasing I realised that as a UK player I should not have been able to open an account I’ve been continually emailing them on their support address as well as used their web form but they didn’t reply. I contacted them on live chat this week but no one was available so I left a message. They responded and just said they had closed my account. I would like all monies refunded since opening account as it should not have ever been permitted. If this is not something you can do I would like everything refunded from the date I emailed asking them to close it. Any help you can give would be appreciated

Hi there, My name is [EDIT] and registered myself at Casillion under the nickname of [EDIT] and I registered with this email ; [EDIT] I should not have been able to register as this casino as they have no jurisdiction in the U.K. they have absolutely no licence to operate within this country - so say all of the casino websites. But the issue very clearly lies with the fact that they allowed me to register, deposit and play unlawfully and when I asked to close my account under self-exclusion they still let me reopen the account even though I have sent an email saying I was vulnerable gambler. I am asking politely to help me to get a full refund as I should not have been allowed to join this casino! It's really quite simple. And I will advise that they shouldn't allow U.K players to join without the correct licence requirements. Each casino are obligated to provide details of an arbitrary body but they are totally ignoring my emails Is it legal??? They are ignoring my request and saying is the player responsibility but surely the license holder should not even give the option to Uk players to register on the first place and even when they got my documents they mentioned nothing, I only discovered this because I was reporting them to don't respect the self-excluion rules. This is so bad, that's why they don't respect the self-exclusion rules as they broke all the rules!!! Here is a formal request of refund for every single penny I ever played in this site. I do have a prove I asked for self-exclusion and also the email where I have sent my documents, so they can't even say they didn't know I was playing from the UK. You must stop this casino accepting UK in their site as they have not license. Thanks for your time. Best regards. [EDIT]

Hi Please could you help me? I joined Casillion casino on 3rd October 2016, deposited, played and withdrew on many occasions with no issues, had my account verified on the first withdrawal which passed with no issues. All withdrawals were processed within 1 - 24 hours as per terms and conditions. I have since won over 12,000 euro's on Atlantis World Slot, followed by several smaller wins as I continued to play over the coming weeks. I made a withdrawal on 12th of January of 500 euro's as per t&c's, you are only permitted to withdraw 500 a day, I continued to play and withdraw 500 euro's a day, transactions listed below:- I started to get a little worried when no withdrawal had been processed by the 16th January, so I started my journey of contacting the casino. There was no live chat, I left numerous tickets, left messages and emailed with no response at all. At that point I started to take screen shots of my account and transactions. I then received an email from Casillion on 18th January stating my account was suspended pending investigation into fraud, this appalled and shocked me, I have no idea how you would even entertain defrauding slots? I have received very little in response since other than 1 chat conversation whereby i was informed there was no update, and several emails saying the same, after I have bombarded them with emails all day long requesting an update. I have requested evidence of why they believe I was committing fraud and evidence of their investigation, and received no response. I have 3500 euro's pending and 9714.79 still to withdraw in my balance. casillion_5443248 deposit 2017-01-07 14:04:51 paymentiq 300.00 PROCESSED Transaction processed successfuly. casillion_5443459 deposit 2017-01-07 14:17:18 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5444668 deposit 2017-01-07 15:34:15 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5448397 deposit 2017-01-07 19:28:09 paymentiq 1000.00 PROCESSED Transaction processed successfuly. casillion_5449308 withdraw 2017-01-07 20:18:40 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5461596 withdraw 2017-01-08 16:00:58 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5484874 deposit 2017-01-09 22:04:39 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5485025 deposit 2017-01-09 22:11:53 paymentiq 500.00 CANCELLED Cancelled by payment processor: ERR_DE耶LI胤ED茁OT胄ER茁REASON casillion_5485058 deposit 2017-01-09 22:13:45 paymentiq 400.00 CANCELLED Cancelled by payment processor: ERR_DE耶LI胤ED茁OT胄ER茁REASON casillion_5485086 deposit 2017-01-09 22:15:24 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5485636 withdraw 2017-01-09 22:41:20 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5491267 withdraw 2017-01-10 08:45:56 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5502837 withdraw 2017-01-10 20:18:34 paymentiq 500.00 CANCELLED Cancelled by payment processor: ERR_CA胤CE胎LE胖_B若_M胥RCHANT casillion_5511092 withdraw 2017-01-11 08:35:16 paymentiq 500.00 PROCESSED Transaction processed successfuly. casillion_5530224 withdraw 2017-01-12 08:07:06 paymentiq 500.00 IN PROGRESS KoHlz20P5lJ withdraw 0000-00-00 00:00:00 wiretransfer 1000.00 PENDING Click to show details casillion_5579314 withdraw 2017-01-14 09:27:34 paymentiq 500.00 IN PROGRESS casillion_5595142 withdraw 2017-01-15 04:17:01 paymentiq 500.00 IN PROGRESS casillion_5606058 withdraw 2017-01-15 20:54:22 paymentiq 500.00 IN PROGRESS casillion_5620104 withdraw 2017-01-16 17:51:44 paymentiq 500.00 IN PROGRESS casillion_5630355 withdraw 2017-01-17 07:30:32 paymentiq 500.00 IN PROGRESS casillion_5650403 withdraw 2017-01-18 08:02:42 paymentiq 500.00 IN PROGRESS I have screen shots of my account, all emails saved, tickets raised, chat transcript and above are the transaction numbers also taken from my account. I have explained that this has caused me a great deal of stress with no response, I also find it very suspicious that live chat is no longer available, so i have no way of contacting anyone other than by email which rarely get answered. Please could you help me resolve this issue, I would like all my money paid to me please. Thank you very much. I have continued to email Casillion casino requesting an update on my account every day, no response received at all, no live chat and no contact with then since Thursday of last week, it's like they have disappeared. 28.01.2017 logged a complaint on their licensing authority website, still no reply from anyone. Kindest regards [EDIT]