Cash Spins: 6 complaints filed in English across 1 platform, disputed sums €4,100. Most of them are about withheld payouts (67%). Risk index 18.0. Texts below are the players' own words, as published on the source site; last complaint 2022-01-25.
What players complain about
Withheld payouts67%4
Verification17%1
Other17%1
Resolved 4
Closed, no outcome 2
Questions and answers
How many complaints are there about Cash Spins?
The English-language record holds 6 complaints from 1 platform. The latest one is dated 2022-01-25.
What do players complain about?
Mostly withheld payouts — 67% of cases, then verification (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
25.01.2022CasinoReviewsWithheld payoutsResolved
Cash Spins - Non payout
They have received all documentation required for payment and photos of my bank card and still no payment. Also my bank account has had [EDIT] activity on it related to cash spins casino. When you deposit you money goes to some company called FLM Contractors based in Nigeria although company states its based in Cyprus. I'm just concerned about my personal information and my payout. This company should not be allowed to traded..
16.09.2020CasinoReviewsWithheld payoutsResolved
Cash Spins - Delayed payment
I made withdraw on 5th sept. All verified on 6th. Received an email to say withdrawal was approved on 14th and was told i would receive in maximum 3 days. They are now saying it's not even paid out yet that I need to wait longer
05.03.2020CasinoReviewsOtherClosed, no outcome
Cash Spins - Tried to self exclude
I have tried in numourous occasions to self excluded and again I've put money in there is no button to selfexcuded or email and chat is not answering I would like me refunds back I'm really upset that I cannont close my account at all this is not helping my addiction
25.02.2020CasinoReviewsVerificationResolved
Cash Spins - Withdrawal issues
Sent lots of verifications and had telephone consultation and still want more on bank explained am disabled bank on line and have copied the statements but still delays
08.11.2019CasinoReviewsWithheld payoutsResolved
CashSpins - withdrawal
I withdrew €1100 I’ve now waited their maximum 5 days to process all documentation sent and verified along with phone verification. I logged in today to check status and they have cancelled my withdrawal and submitted a new withdrawal of €200 . I have received an email saying that request of 200€ was successful it is now paying processing. I’m totally gobsmacked how can this ve allowed
05.11.2019CasinoReviewsWithheld payoutsClosed, no outcome
CashSpins - Terms and conditions
Hi sorry the casino is not on the list the address is [EDIT] I deposited €40 into cash spins casino recently I had played on there before so this time I didn't receive any bonus, I reached €300 so decided to withdraw the money, I received a mail asking for 5 documents for identification which I sent, I didn't receive any response for a few days then I spoke to online chat who said I should expect a phone verification call, which I didn't. I checked mu account and the amount was still pending, I had had enough of waiting so I cancelled the withdrawal and won €2500. I had to go through the same process and yes I was ignored for days, again I was sick of waiting so I cancelled the withdrawal but ended up winning €4100,i waited a few days to hear from the casino regarding a phone verification never came but I did receive a mail saying that I had broken the terms and conditions of the casino a d all my winnings will be taken back, I checked my account and they had put my deposit of €40 back into my account, I have been disputing this by mail for nearly 2 week now, I asked for the evidence of the irregular play and evidence of my spi s when I broke the terms and conditions, they said they will not supply them. They are part of curacao, casinomir which I have tried to contact, I am absolutely fuming that this company gets away with this.
[EDIT]