Captain Cooks— player complaints: 11 in English

I withdraw $15,000, I received $4,000 then the rest the money magically disappeared from my account. Every time I contact them I get redirected to a new person and they told me I receive my money when I do not.

Error 511 out of sequence order popped up while playing and prevented a bonus from playing. I have video of this as well. It's a glitch in the game preventing large payouts. And I'm going to blast the video over social media calling it captain cook [EDIT] casino glitch.

I've been lied to about my withdrawal they now tell me that I'm being verified by risk management? I just would like my winnings deposited.

I have been playing at this casino for a time now and the other day I won $8000. Today,I contacted the live chat to double chrck their withdraw terms and they told me I am withdraw 4000 every Friday until the winnings were paid. I said thank u and we ended the chat. When I logged back into my account to gamble some more,it said I was locked out... so I contacted chat agian,and was directed to email risk management which I did. I recieved one email stating multiple accounts were detected and all my winnings had been confiscated. I do not have multiple accounts . Then I recieved another email 5 min later approving my withdraw request of $2500. I did not make a withdrawal request for $2500. They have not responded to any email I have sent since . I feel like I was scammed . Please help.

They confiscated my funds and locked me out of my account. saying I had more than one account which I do not have as far as I know.

I just spent 3 days emailing my information to them for my money and today they locked me out saying I had 2 accounts which is news to me I have only ever deposited on one account they paid me twice before but now that it's a bigger amount they asked for all my information I sent over 3 times now they took all my winnings and locked me out saying I played a bonus on more then one account and I know I didn't because I have the app on my cell so this other account is made up now there trying to send me 7 dollers back my deposit before I won I have screen shots I have emails and bank statements of all my activity on there site this other account will not have one deposit from me on it it's made up and [EDIT] they said they emailed me free spins on a different account so they locked me out of my good account that has money on it the account I used for a year

I raised complaint on resolver site October 2018, no reply received from Casino, sent copy via my email address to casino rewards site, they closed my accounts and have not dealt with my complaint. I had several accounts with them [EDIT] Captain Cooks Casino [EDIT] Casino Classic Flash [EDIT] Lucky Emperor Casino [EDIT] Zodiac Casino [EDIT] Golden Tiger Casino [EDIT] Casino Classic [EDIT] Blackjack Ballroom possibly more. This was my complaint: What happened: I have been a member of casino rewards for years having numerous accounts with you at different casinos. I developed a gambling addiction, think it should have been identified by yourselves and probably help me to realise this earlier. Think when I was depositing large sums over the years was not approached for intervention that would have saved some of my money and not made me go into financial ruin. I remember having a personal advisor at some time and he did contact me when I made large withdrawals that were reversed as I could not stop gambling and wanted to hit that life changing win that didn't happen. Think I did make some complaint about disappointing plays. I have lost my home through gambling, and in multiple debt for years resulting in court action, still in extreme debt as I gambled so much and lost considerable amounts trying to recover the funds lost through play but no games seems to be lucky for me. What I want: I now know I was suffering depression and used online casinos as an escape from my miserable life but it ended up making things worse for me as just another thing I was no good at. I would like you to look back over the years of my deposits and losses including play. Could you have identified and helped me with this problem, do you think there was a duty of care for me as a player? Is there any way I can recover from you at least some of the funds lost at casino rewards casinos No one has contacted me the email was also sent to [email protected] I would appreciate any assistance you can offer. Regards [EDIT]

So ive being with casino rewards group for while mow . The other day i signed up to this casino and got the spin for maga molla pared 5 dollars and more as well did the play through and made sure that it was good . I decided to cash out . Gave all my information and they e mail me back everything looked good.them out of the blue i get a e-mail saying that my money is void and they will refund me my deposit. Because your bot alowed to have more then one member oer house hold and multiple emails. like what the hell is this . First off my on the casino rewards withdrawal FAQ it says nothing . Second i looked and there was only mine captain cooks casino in my casino rewards . Thirdly i try to delete some of yhe like zodiac and my old captain cook its waa gone and i havent seen it in my casino rewards . Forth if i knew about that very questionable rule of course i would have followed it . I look and i couldn't find it . Theys type of rules need tobe up front and centered . Not put some where its hard yo see .if you can help that would amazing .

I won a total of 60k at captain cook i made many deposits no questions asked they asked for ID when won i sent in all fine then they tell me that i will get paid out at £4000 a week for 15 week. I do not agree with this as they had my deposits and i should get my winnings. I have emailed in and been on chat no help they stick to the rule is there anything i can do

I did a widthdraw for 1800.00 US I got an email requesting ID and sent this got 3 emails stating they got the id and everything was ok and should be getting my winnings soon the next day I went to logon and my account was locked and I was told to contact risk management and I did they got back to me with some BS about I'm not welcomed at the casino because of charge backs. I have only paid the bonus stuff they have sent me and have no idea what they are talking about as they send me promos to my home address, call my cell phone with promos and send me email. I even had to provide proof to get my password reset on March 3rd before I won the money. They pull up my account no issues. The issue is I withdrew money. They seem to do this when somebody wins a lot of money on a no deposit promo. I met all requirements. I have many captured screens to prove I did nothing wrong they just don't want to pay out.

The Captain Cooks managed by Casino Rewards confiscated my legitimate winnings and deactivated my account 48 hours upon I had requested withdrawal of my winnings that I had won legitimately. Claiming that I had breached their policy of "betting more than 25% of the original bonus provided" of which policy I was not made aware prior to receiving the bonus for which I had to make a $5 deposit. I have worked with Casino Reward before on another occasions where I have received up to $300 bonus of which I made very large bets on table games like black jack (up to $2,000 in fact) and I have earned up to $4,322.00 and withdrew it without any complications or policy breaches. I believe that due to the fact that I haven't had any major losses in the past consecutive weeks and only been profiting from "Casino Rewards" they decided to pull this stunt on me in order eliminate me from the game so I would stop profiting. This isn't fair and even trying to explain my case to the head manager of casino risk management department Sally she would still not try to redeem my case and find a fair solution. And only aside from confiscating all my winnings I've also been locked out of my account not allowing to resume my play which I don't really understand why. The original bonus was only $25 from their part for which I had to deposit $5 from my own money and after meeting most of their wagering requirements I went on playing my favorite table game black jack and won rest of the money after few ups and downs. During the 48 hour wait none of the operators (4 of them in fact) that I communicated with mentioned anything about policy breach considering that they have access to all the casino activity that risk managements department does also and they all assured me that the money should be good to withdrawn upon completion of 48 standard wait hours. I believe this scenario matches exactly with what you described on your Captain Cooks review on this very site with scenario that player is in and their money has been confiscated because they didn't take any losses and the casino wasn't profiting. I would appreciate any intervention or assistance you could provide to redeem this case and bring it to justice with the appropriate and applicable law. Sincerely, [EDIT]