Bruce Bet Casino— player complaints: 27 in English
27Complaints
3▼Last 30 days · was 8
5Unresolved
11.157161812813dLast complaint
28.9Risk index
38%Resolved · of 13 with a known status
69%Withheld payouts among those
€30,157 · 10,000 PLN · 200 CAD +1Disputed sums
Bruce Bet Casino: 27 complaints filed in English across 2 platforms, 5 still open, disputed sums €30,157 · 10,000 PLN and 2 more currencies. Most of them are about withheld payouts (78%). Risk index 28.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.
Status unknown 14
Resolved 5
Under review 4
Closed, no outcome 3
Unresolved 1
Sources
Casino Guru 20Trustpilot 7
Complaints by month
02
03
06
07
08
09
Questions and answers
How many complaints are there about Bruce Bet Casino?
The English-language record holds 27 complaints from 2 platforms, 5 of them without a resolution; 14 carry no status from the platform. The latest one is dated 2026-09-30.
Does Bruce Bet Casino resolve complaints?
Of 13 complaints where the platform recorded a status, 38% were resolved, 38% remain open and 0% were rejected as groundless, 23% were closed without an outcome. Withheld payouts account for 69% of them.
What do players complain about?
Mostly withheld payouts — 78% of cases, then verification (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 27 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 28.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 27
02.07.2026Casino GuruVerificationResolved
Bruce Bet Casino - Player's verification process is delayed.
The player from Saxony-Anhalt faced ongoing issues with the casino's verification process, having been asked for a selfie with ID proof six times over three weeks due to claims of unreadable text. Despite seeking assistance, the responses from customer service did not resolve her issue. The complaint was marked as resolved by the player herself after communication with the Complaints Team. The resolution was acknowledged by the Complaints Team, and the case was closed with an invitation for the player to provide feedback on their service.
01.07.2026Casino GuruWithheld payouts
Bruce Bet Casino - Player believes that their withdrawal has been delayed.
The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
19.06.2026Casino GuruWithheld payouts
Bruce Bet Casino - Player claims that payment has been delayed.
The player from Poland requested a withdrawal less than two weeks before submitting the complaint, but the payment remained pending. Since the delay was related to the casino's KYC verification process and repeated document requests, we initially allowed additional time for the verification to be completed. Once the player's account was successfully verified, the casino confirmed that the PLN 6,000 withdrawal had been processed. Although the initial payment failed due to a payment provider issue, the casino reprocessed the withdrawal successfully. The player subsequently confirmed receipt of the funds, and we closed the complaint as resolved.
14.06.2026Casino GuruWithheld payouts
Bruce Bet Casino - Player's withdrawal has been delayed.
The player from Italy requested a withdrawal three weeks ago but continues to face issues as the casino repeatedly asks for documents, delaying her payout.The player from Italy requested a withdrawal three weeks ago but continues to face issues as the casino repeatedly asks for documents, delaying her payout. Written by BarboraCasino Analyst & Complaint Specialist Submitted: 14 Jun 2026 Automatic translation:
03.03.2026TrustpilotWithheld payouts
I am long time on this site .as you see on history of my wallet I put a lot of money here. But never had the chance to
I am long time on this site .as you see on history of my wallet I put a lot of money here. But never had the chance to withdraw my money. Everything was something wrong and I couldn't withdraw my money. Now I don't really trust anymore to deposit because if I win also I can not withdraw. I hoop da
01.03.2026TrustpilotWithheld payouts
This is the best casino of all casino's. but! ... completely honest,Casino is not honest to players when withdrawl with
This is the best casino of all casino's. but! ... completely honest,Casino is not honest to players when withdrawl with Hugh amount after winnings..Almost year and a half i refused to give it another dime..First time active again couse of little bonus I've been given and to be completere honest miss
21.02.2026TrustpilotWithheld payouts
Good evening I am updating my review unfortunately I am sorry to say but do not trust this casino they do what they want
Good evening I am updating my review unfortunately I am sorry to say but do not trust this casino they do what they want with your money I had requested a withdrawal of 1000 euros today I found myself with 100 euros and as for the verification it is useless to wait you will retire
