Bronze Casino— player complaints: 12 in English

12 Complaints

0 Last 30 days

0 Unresolved

1642.1814028213d Last complaint

22.7 Risk index

42% Resolved · of 12 with a known status

33% Withheld payouts among those

£71,090 · €9,435 Disputed sums

Bronze Casino: 12 complaints filed in English across 1 platform, disputed sums £71,090 · €9,435. Most of them are about withheld payouts (33%). Risk index 22.7. Texts below are the players' own words, as published on the source site; last complaint 2022-04-13.

What players complain about

Withheld payouts 33% 4

Account blocks 17% 2

Bonus terms 17% 2

Other 17% 2

Verification 8% 1

Licence 8% 1

Resolved 5 Closed, no outcome 5 Rejected 2

Questions and answers

How many complaints are there about Bronze Casino?

The English-language record holds 12 complaints from 1 platform. The latest one is dated 2022-04-13.

Does Bronze Casino resolve complaints?

Of 12 complaints where the platform recorded a status, 42% were resolved, 0% remain open and 17% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 33% of them.

What do players complain about?

Mostly withheld payouts — 33% of cases, then account blocks (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 22.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

13.04.2022 CasinoReviews Withheld payouts Closed, no outcome

Bronze Casino - Not responding

I have had an ongoing complaint with Bronze Casino since November. The last correspondence I received from the was advising me they had an offer of payout this was on the 18th January and they haven't responded since

17.06.2020 CasinoReviews Other Closed, no outcome

Bronze - Registered with gamcare but still able to open an account

I am a compulsive gambler and last year registered with gamcare and self excluded myself from all casinos. I relapsed after receiving an email for bronze casino and was able to register an account with them and make deposits. In the last year I have deposited over £40k with them and have had no successful withdrawals. I recently noticed they are registered with gamcare which is stated on their website and gamble aware.uk , they also state in their website players from the uk are unable to play.... I feel I have been treated unfairly and should be entitled to a refund of my deposits if not all of them at least some compensation. I realise this is probably a hopeless case, but I’m devastated I’ve lost so much money and been allowed to make deposits forcing me to relapse after I’ve tried everything to stop myself .

20.02.2020 CasinoReviews Other Resolved

Bronze - Delayed withdrawal

This casino confirmed verification of my identity

29.12.2019 CasinoReviews Bonus terms Closed, no outcome

Bronze casino - loyalty points

Hi there I recently changed my points and received €8 I then got a €20 bonus and €10 cash back as I lost £1600 a few months ago. I won €1000 and now they are now telling me I won with the cash back and only entitled to €100 as stated I the Ts and Cs. I received an email from a person called [EDIT] with this statement “ if you would have come with a positive approach I would have gladly spoke with finance and try to get you a higher max cashout . This is really unacceptable and very rude of them to do this. What could I actually do about this as from the reviews people don’t even get their payouts.

03.11.2019 CasinoReviews Withheld payouts Resolved

Bronze Casino - Withdrawal not being processed

Hi I have had a pending withdrawal from bronze casino since 20th Oct. I have submitted ID documents and completed phone verification but the withdrawal does not seem to be being processed. I have email several times to follow up and tried the online chat but get no response. I would be grateful for any assistance to get the withdrawal processed.

22.09.2019 CasinoReviews Verification Rejected

Bronze - verification issues

Sent all my documents,not good enough pictures,sent from iPad and mobile and they are perfect.I continue to get the same email 5imt and time again,and the funds are still sat there.I contacted chat and sent them through to a advisor called [EDIT] and she said they were fine,I will send them to the verification team.I got the same response,you need to send your documents?

17.09.2019 CasinoReviews Bonus terms Closed, no outcome

Bronze casino - voided winnings

Hi there This is regarding a bonus that was awarded to my account while playing on a mobile device and the terms and conditions being impossible for me to view or find on the mobile version of there site thus it being impossible for me to know exactly what the terms and conditions were and that it was slots only and not table games. I have photo evidence of this .. there’s a link on the site saying click here for more information on the bonus but when I click or clicked on that while on my iPhone it just redirects me to there home page .. Please try to find there bonus terms and conditions on there mobile site and I assure you there not there. I met all wagering requirements and won the big amount once the bonus period was well over yet theyve took away my winnings with it being impossible for me to know I could not play table games

29.08.2019 CasinoReviews Withheld payouts Resolved

Bronze - Withdrawal runaround

I requested a withdrawal on the 12/08/2019 after a verification phonecall and sending proof of bank account and address I then received an email asking for IBAN and BIC which I sent along with a picture of my bank statement. I then received an email asking for the same information. I've since spoken to chat who refuse to put me through to the finance department as well as no managers available lie. It's a clear tactic to make a gambler cancel the withdrawal which I am still able to do 2 week later. I doubt I'll receive any winnings and highly recommended anybody avoids this site

23.08.2019 CasinoReviews Account blocks Resolved

Bronze - self-exclusion

States I self excluded in afflicted site. Won't honour withdrawal of £600. Deposited 2×£100. Blocked my account.

27.06.2019 CasinoReviews Account blocks Closed, no outcome

Bronze Casino - Self exclusion but still able to play

I registered and deposited over €1100 playing slots on Bronze Casino. The next day I was unable to access my account as it had been blocked. I presume I have self excluded from their parent or sister site. Plus I noticed that players from the UK are not permitted? I have requested the return of my deposits but to no avail?

09.01.2019 CasinoReviews Licence Resolved

Bronze - Deposits

Apparently these are not Uk registered to allow bets to be submitted and are blacklisted please mediate to regain wagers placed

07.11.2018 CasinoReviews Withheld payouts Rejected

Bronze - Refusal to pay winnings

I was allowed to deposit £100, got a bonus which I didn’t want and could only withdraw my winnings when I had wagered 10500 euros And I managed to win 4400 euros (and they knocked off £200 for the bonus) then said my ID had been approved and refused to payout anything at all.

How the risk index is calculated and how complaints are labelled — the method behind this section.